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Letter to forum Here's what Alexandra Hospital did MY AUSTRALIAN friend and her family visited Singapore last year and during their stay on Sentosa island, one of their three children was scalded in a restaurant. She was immediately taken to Alexandra Hospital where the nurses took care of her just as swiftly. The hospital dispensed with bureaucratic requirements like insisting on passport details which impressed my Australian friend. Her gratitude increased when she saw that the hospital's priority was to treat her scalded daughter. After treatment, we proceeded to settle the bills but the cashier replied that there was no charge. My Australian friend was amazed, and I was proud as a Singaporean. Minor gestures make a world of difference. It matters even more when we are but a little red dot. My Australian friends have only wonderful things to say about Singapore and those in Alexandra Hospital made it happen. So, I am disappointed that Singapore General Hospital (SGH) insisted on collecting a mere $90 from Mr Filip Lou, despite his heroism. Ironically, its insistence has turned out to be a stiff price to pay for insensitivity. I hope SGH will follow Alexandra Hospital's lead and learn a thing or two from this small hospital with a big heart. Cindy Lim (Ms)