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A major disruption in 24 years is understandable - and forgivable AS A Singaporean who has spent a good part of the past 10 years in Japan, and now in Spain, let me offer a different perspective to last week's train disruptions in Singapore ('Commuters delayed as Circle Line breaks down', last Thursday; 'MRT breakdown chaos', last Friday; 'PM orders inquiry as trains break down again', Sun-day) . Japan has one of the most efficient transport systems in the world, yet it is also prone to the occasional disruption, whether it is caused technically or for other reasons. In Barcelona where I live, the transport system is vulnerable to workers' strikes, which sometimes mean disrupted service for long periods. Yet in both places, the public react calmly and do not point fingers at their government in anger. By contrast, I read my friends in Singapore who rant online about operators, the Ministry of Transport and even the minister. This reflects a population pampered by an efficient society who have grown intolerant. A major breakdown in 24 years of operation is understandable - and forgivable. We can improve the current systems by revising ways of communication so commuters can be better informed in an emergency. For example, when a disruption occurs in the train network in Japan, information about the incident is immediately available on the website of the company, various news websites and a banner is displayed on Japanese tele-vision channels. This allows affected passengers to check the latest information online with their mobile phones, and lets them consider alternative routes before they travel. This will allow us to maintain our world-class transport reputation. Samson Guanglin Lee Barcelona, Spain