Urgernt Pls Help!

[Poortraveller]

Got my Latio today.

However the dealer make a fatal mistake of getting a totally different color and interior color!!!

 

Want to change he say very difficult as though impossible!

 

Though he reli try to salvage the situation, I still cant reali get over it.

he say since the car, engine no chasis no already under my name then bobian liao. Government cant allow them to deregister (i'm only a layman so would'nt noe if thats true)

 

He say only can book another model of my preference intrior color, sent to workshop and totally revamp / exchange that of the interior with mine existing color (including the dashboard)

 

Now what are my options?

Do I reali cant change the color?(both exterior and interior)

I no the seats can be dismantle but how about the das board?

Pls help!!! never expect first time get car kana this situation

Is it so difficult for them to replace the color (and obviously a new car) for me?

 

contract is a contract! No compromise demand a new car and ask for courtesy car as compensation... or best, demand a life time supply of petrol if they cant redo their mistake

[Osiris]

I don't agree with diassembling interior or spraying. why buy a new car and get it 'mess' up.

 

2 options

 

1. Full assault - ask for new car with colour you want. Hint writing to the papers if it can't be done.

2. Live with it and get them to compensate you. Don't let them think you are letting them 'win', press hard for compensation.

 

I think anything less than 5k is a waste of time

5k = $500 per year for you to live with something you don't like. tell them that sum is pitiful but reasonable for a 'win-win' situation.

If money too much. how about asking for 10yr free maintenance?

2 yrs cost is about $850 - their cost will be cheaper.

 

whatever you decide, have black & white written formally by the dealer. verbal agreement is not evidence.

[Rickster]

DO NOT accept it. As long as you refuse to accept it, there is a good chance for you. A similar incident happened to my renualt 5 months back.

 

SF said so many times that the car batch is manufactured in 2005, even up till the point that he still said its made in 2005 one day before delivery. And when the car came, the log card indicated its manufactured 2004... so refused to collect the car. Although the year of manufacture was never included in the agreement. In the end, the manager stepped in 2 days later and apologized for the mistake (recorded secretly using HP) and offered a compensation. So matter settled...got the vehicle @ a very good discount .

 

So demand to speak to the management and secretly record down the conversation. Try to lead the conversation so as to make them admit they are at fault or something along that line. The moment they admit that they had made the mistake, you have won. And that piece of evidence will be excpetionally useful in court.

 

How much they compensate you if y dun mind telling? The dealer kind of hinted that it will probably be around $2k

 

Well, what matters most is that it is settled The dealers compensate me, and on my part, I am suppose to let it go and not discuss it again.

[Ice34_y2k]

Hey... it seems lik u have onli talked to the SE so far... have u spoken to the higher management? Sales Manager or someone who can make decision... I assume that this SE is trying to cover up for his mistake!!! speak to someone BIG. I do not think that the SE can give u a satisfying solution...many had suggested...do not compromise to respray or simply switching the interior... come on, u r buying a brand NEW car... noway that they r going to open or modify ur car as they like!!! ask for another brand new car... dun bother about wat will happen to ur present car... it's thier mistake...not urs. Y do u hv 2 live wif plp's mistake... I think u bought from Tan Chong rite? coz seems lik other dealer did not take in Latio(i might b wrong) although i do not have direct deal with Tan Chong... but they gave me an impression that customer satisfactory is important to them... it's almost 100% fault of ur SE!!! dun take the car or even any compensation... u'r oreli paying about 60 over Ks over the coming yrs once u commit to buy a car, so wat is 2k, 5k, 10k or even 20 to u???

Edited December 2, 2005 by Ice34_y2k

[Gantan88]

Hi Sega16,

 

Hope u haven sign the delivery order. Any item or clause stated in the contract not fullfilled, ur not obliged to accept it no matter what crap the SE says. Shouldnt change the dash board or respray the car. It is a 60k over car... not a Nokia handphone that u can change cover as and when u like leh.... Goods should be all factory fitted, original....

If i am u, i would either:

 

1. escalate the problem to higher authority and get the cat you wan... since the SE cant do much and trying to cover his own mistake

 

2. Ask for $$ compensation and make sure it is their duty to get all relevant documents to correctly reflect the colour of the "wrongly delivered" car, and accept the "wrongly delivered" car.... The few thousand of compensation can buy me lots of petrol and upgrade kits.. considered as a discount for me!

 

If TC compensate you, then i think the SE have to compensate TC liao

[Essentiale]

Got my Latio today.

However the dealer make a fatal mistake of getting a totally different color and interior color!!!

 

Want to change he say very difficult as though impossible!

 

Though he reli try to salvage the situation, I still cant reali get over it.

he say since the car, engine no chasis no already under my name then bobian liao. Government cant allow them to deregister (i'm only a layman so would'nt noe if thats true)

 

He say only can book another model of my preference intrior color, sent to workshop and totally revamp / exchange that of the interior with mine existing color (including the dashboard)

 

Now what are my options?

Do I reali cant change the color?(both exterior and interior)

I no the seats can be dismantle but how about the das board?

Pls help!!! never expect first time get car kana this situation

Is it so difficult for them to replace the color (and obviously a new car) for me?

 

its their responsibility to change everything fro you back to your original request! its their responsibility!!!

[Slee]

I think it is not easy to do a full respray (esp) in the engne bay and under the window sill. Compensation is fine if (a) the amount if sufficiently high but subjective and (b) you are still ok with the 'cxxk-up' colour. Imagine you ordered silver and they gave you pink or orange ! Some pple 'pan-tang' .. black cannot ... so how ?

 

I still think Sega has good grounds for another vehicle if he stands firm. I feel reasoning with them and not getting all high-handed and shouting will work.

 

Dismantling anything is a major "No-No" for me in a brand new car. The norm like audio parts and leather seats is fine .. but to remove the dashboard ??? Safety issue .. airbags and all ...

 

[Sega16]

The manager was around too and I have spoken to him.

He was the guy who told me nothing can be done to get me the color that I wanted.

 

Still considering the options of compensation though.

It seems that the amount can really be useful.

 

Ok bros what do u think should be the ideal amount (reasonable though) compensation?

[Jeffteng]

think u should talk to ur finance company at the same time too and give them the whole story..

[Bumbhead]

Didn't know they are so unprofessional. Should make this known to press and bring it up to CASE if you have not signed. As long as I am concerned, if you did not give me what I want as stated in black and white, I am always right to demand what is on paper. What they say for all those stuff to get you to accept is their excuse to cover up their mistakes on your expense and to get away with it easy. Jus my 2 cents! Ultimately, it's yr choice and your preference if you want to go through all this inconvenience to you which is created by them in the first placed and to accept their compensation!

[Carnut]

Hi, your situation reminds me of a friend who bought a Korean make back in the days when COE was sky high. He was very firm in buying but unfortunately the colour that he wanted (grey) was not available and it entails a couple of months wait. He told the salesman that he will wait and shop around in the meantime. Guess what? Later in the same day, the salesman called and (miraculously) said that the colour my friend wanted was available! To cut the story short, my friend paid, collected and drove the car for around two weeks to find that the car was actually resprayed when stone/sand chips revealed the original colour (blue). Demanded for an exchange but the management only offered compensation package of free servicing/alloy rims? or something like that. Advised my friend to forget it and he eventually returned the car and got back a full refund.. and bought another make ...

Edited December 3, 2005 by Carnut

[Spikedoll]

 

 

Hi there I ever heard from my frd who works at Tan Chong as SE..he ever booked a wrong color sunny for his customer and in the end he got to "swallow" down the car himself...itz his mistake IMO if u really cannot accept the color then insist on changing a new car for u.. of coz it would best if u can accept the color..human error..who dun make mistake?

Edited December 3, 2005 by Spikedoll

[Ice34_y2k]

to me...such mistake cannot be forgiven. Yes, which human being do not make mistake... so when a mistake is made, he/she has to bear the responsibility. Either try to amend it or do smting about it...

personally, I do not think living with someone else mistake for the coming few years is a thing i wanna do... U muz really convince urself or ur partner in this, no 2nd thought.

 

if u r ready to accept compensation... i cant say hw much is enought or sufficent to make up for ur unhappiness (not now but the next few years). 15k might make mi happy... but 20k cant get u smile. u know what i mean? U gotta ask urself....

[Icareless]

Got my Latio today.

However the dealer make a fatal mistake of getting a totally different color and interior color!!!

 

Want to change he say very difficult as though impossible!

 

Though he reli try to salvage the situation, I still cant reali get over it.

he say since the car, engine no chasis no already under my name then bobian liao. Government cant allow them to deregister (i'm only a layman so would'nt noe if thats true)

 

He say only can book another model of my preference intrior color, sent to workshop and totally revamp / exchange that of the interior with mine existing color (including the dashboard)

 

Now what are my options?

Do I reali cant change the color?(both exterior and interior)

I no the seats can be dismantle but how about the das board?

Pls help!!! never expect first time get car kana this situation

Is it so difficult for them to replace the color (and obviously a new car) for me?

 

You bought apple they give pear...contract is not executed ..blast their butt

[Zeruel]

in accepting the compensation, you'll be accepting the car. But would you be realli happy with a car with colours and interiors that is not of your own choosing? i think they can replace a car with your specifications.. it's just that they dun wanna incur losses on their side in providing your with another new car. so they're trying to push the idea of having some compensation for the mistake.

imo, the compensation would'nt affect them at all, cos it's a small amount compared to the cost of replacing a new car.

you're the consumer, you have the right to protect your interests.

[Icareless]

And most importantly IMHO - your integrity

[Darkness]

hey man

 

1)DO NOT let them respray ur car....they will give u 1 or 2 light light coats thats all...u will never get ur factory original quality.

 

2)DO NOT let them fiddle with the interior like door panals, dash etc...all this will cause u rattles / scratches etc in the long run.

 

U paid good hard earned moneey for ur car so u deserve the best and nothing less....bang tables if u have to but demand a new car as written in ur sales sheet. Except nothing less. Ask them to compansate u if necessary (if u need to wait etc).

 

By accepting any form of respray, interior exchange etc u are essentially nullifiying ur original contract. So just settle it once and for all...demand a new car.

 

hope it gets sorted out. If they say stuff like register already cannot change blah blah blah tell them that it is their personal problem not yours....(BTW take note of the engine number so that in case they "redo" the car and give u...u will know)

 

 

btw....dude i lazy to read through all the posts so far so wat i just said might have already been posted so pls ignore if repeated

[Gantan88]

Yeah, they gonna incurr bigger loss if they replace a new car for you, so if they propose $$ compensation for u to accept the car.... make sure you demand a good sum

 

Best it that u can calculate how much is their loss if they replace a new car for you.. then you demand 50-70% of that amount.... chances are they may accept... if not, tell them there is no room for negotiation and u demand a car replacement from them.

 

I think the SE this time "teng4 kor3" already.....