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Urgernt Pls Help!

Sega16

By Sega16,
in Japanese Talk

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Sega16

Sega16

Neutral Newbie

Got my Latio today.

However the dealer make a fatal mistake of getting a totally different color and interior color!!! [mad]

 

Want to change he say very difficult as though impossible! [shakehead]

 

Though he reli try to salvage the situation, I still cant reali get over it.

he say since the car, engine no chasis no already under my name then bobian liao. Government cant allow them to deregister (i'm only a layman so would'nt noe if thats true)

 

He say only can book another model of my preference intrior color, sent to workshop and totally revamp / exchange that of the interior with mine existing color (including the dashboard)

 

Now what are my options?

Do I reali cant change the color?(both exterior and interior)

I no the seats can be dismantle but how about the das board?

Pls help!!! never expect first time get car kana this situation [furious]

Is it so difficult for them to replace the color (and obviously a new car) for me?

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Bentwy

Bentwy

Neutral Newbie

oh man...

 

is there a black and white document saying what colours you wanted? if yes.. then demand a change... if it means a new car, yes they better do it... if not speak to someone "higher up" for the change... don't think SEs should get away with things like this...

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W2K_83

W2K_83

1st Gear
(edited)

I'm not too sure whether they can de-register the car, but this is wat i'll do if they cant get me another car and it's proven to be solely their mistake...

Get the dealer to change the color of the car (at least by spraying) and also make them bear the cost of having to change the color of your car in the registration... Interior wise, get them to change it for u at their cost by hook or by crook since its not your fault and u shld not be punished by having to live with a wrong color which u dun like for the next few yrs (i will even ask them to rip up another new car's dashboard, etc and transfer over to my car)... No paperwork required for changing a car's interior...

Edited by W2K_83
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Zacer

Zacer

Clutched

agreed with bro W2k_83, ITs their fault.SE still can repray car colour change interior at their own cost. Dun not accept if u really dun like the options they offer U. PRESS ON!!!

really lousy service...;. Its they problem so let they go solve u. BO HWA if u pay $$ to have problems.....

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Mok_

Mok_

Neutral Newbie

Have you signed and collected the car?

 

Do not let them disassemble the interior. What's the point of getting a japanese car only to have parts of it manually reassembled in singapore.

 

You have the right not to accept the car.

 

IMO, there are only 2 viable options,

 

1. Change a new car. Cannot deregister or transfer is not an excuse. They can register another car for you and transfer the wrong car after 6 mths to a use car dealer. All cost on them of course.

 

2. Accept the car with cash compensation. Amount can be derived from the amount it would have cost them to do option 1.

 

I would opt for option 2 anytime. Hope it helps.

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Mzrmazda3

Mzrmazda3

6th Gear

Bro, this sucks man [shakehead] Hope that you have not signed the delivery order so that you can still fight for your rights to do an exchange [:|] Insist on a one to one exchange and see what is the most favourable solution which they can give to you [nod] No point asking them to respray, dismantle dashboard ... etc cos it's no longer fully original once they do it [:p] For me, it's either they do an exchange or i LL take some compensation from them & learn to live with it [:|] But i encourage you to do the former cos no point, spending a 5 digit amount and get something which you don't like and yet still have to live with it for at least 3-5 years down the road [:/]

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Freezy

Freezy

1st Gear
(edited)

How can this kind of mistake be tolerated? There must be an administration lapse somewhere or worse, someone had made a blunder. MAKE NOISE... BANG TABLE... you've to drive the car for 10yrs and are you ready to accept something that is less desirable? DEMAND a change.. don't pay for someone's mistake on your part... whoever cause the blunder, all cost should be borned to the company.

 

Threaten that you'll make this known to the public through the media... this is going hurt their sales and reputation.

 

 

However, if you decided to keep the car because of the hassel that might be involved... then don't regret later.

Of course, you may choose some kind of compensation as private settlement... but of cause the sum should be substantial (maybe $10k? you decide)...

 

Don't agree to let them tear out your car and change the parts, or worst respray the whole car body colour... that should never be your option! Don't compromise on this... which may lead to workmanship or other problems in the future... and also, no respray can beat factory spray colour!

Edited by Freezy
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Hitman

Hitman

Neutral Newbie

No dont do that !!!!

 

Repsraying is a fatal mistake .... cause your colour is logged as the original colour. If you repsray, you got problems selling in the future.

 

Interior I agree can be done nod.gif

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Hitman

Hitman

Neutral Newbie
Got my Latio today.

However the dealer make a fatal mistake of getting a totally different color and interior color!!! mad.gif

 

Want to change he say very difficult as though impossible! shakehead.gif

 

Though he reli try to salvage the situation, I still cant reali get over it.

he say since the car, engine no chasis no already under my name then bobian liao. Government cant allow them to deregister (i'm only a layman so would'nt noe if thats true)

 

He say only can book another model of my preference intrior color, sent to workshop and totally revamp / exchange that of the interior with mine existing color (including the dashboard)

 

Now what are my options?

Do I reali cant change the color?(both exterior and interior)

I no the seats can be dismantle but how about the das board?

Pls help!!! never expect first time get car kana this situation furious.gif

Is it so difficult for them to replace the color (and obviously a new car) for me?

Jeeez ... I thought only PIs make this sorta mistakes shakehead.gif

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Freezy

Freezy

1st Gear
(edited)

on the other hand, do you suspect foul play here? like that combination cannot sell off... so they pass it off as new for you? just thinking... if not who will make that kind of mistake? wrong car body colour? wrong interior colour can still be 'understandable' (cos there really are blur people around) but cannot be tolerated

Edited by Freezy
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RadX

RadX

Moderator
Got my Latio today.

However the dealer make a fatal mistake of getting a totally different color and interior color!!! mad.gif

 

Want to change he say very difficult as though impossible! shakehead.gif

 

Though he reli try to salvage the situation, I still cant reali get over it.

he say since the car, engine no chasis no already under my name then bobian liao. Government cant allow them to deregister (i'm only a layman so would'nt noe if thats true)

 

He say only can book another model of my preference intrior color, sent to workshop and totally revamp / exchange that of the interior with mine existing color (including the dashboard)

 

Now what are my options?

Do I reali cant change the color?(both exterior and interior)

I no the seats can be dismantle but how about the das board?

Pls help!!! never expect first time get car kana this situation furious.gif

Is it so difficult for them to replace the color (and obviously a new car) for me?

no such thing....if it is a color you asked for......you shoudl get it....such nonsense is intolerable...bring it up to the pressmad.gifmad.gif

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Soya

Soya

Supersonic

sorri to hear abt yr plight. but despite the obvious error and if u had still signed and taken delivery, there's little u can do contractually unless u can prove u were forced to sign under duress or unfair circumstances.

 

onli way is to write a love letter to TC management and seek some form of recourse or goodwill gesture. good luck.

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Freezy

Freezy

1st Gear

if i'm not wrong... a mistake will make the contract void... any lwyers here, please correct me

 

and if he had signed the contract (to take delivery), then he might have little recourse... only thing he can say is that at the moment, he was mislead into believing that is no way out of the situation, and the SE had hide facts that he should know... or that he is pressured into signing on the dotted lines belieivng all avenues are exhausted

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Achtung7

Achtung7

Neutral Newbie

There's only one way to go about it.... get them to give your a new car with the correct colour stated in the contract. Any cost incurred shall be fully borne by them.

 

Don't agree on the respray as they could get it resprayed cheaply and the paint wouldn't last.

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