Koolaba 1st Gear March 19, 2003 Share March 19, 2003 Hi all, Sent my Dad's S40 for servicing yesterday. Upon collection, saw scratches along the left door and colour coded door strip at the right. The scratches were quite bad....can see e base paint. Very obvious as the car is dark blue in colour. SM has agreed to rectify the problem. But it will take 2 days. NO courtesy car will be provided. Is there any means to seek compensation for the loss of use of the car? To all Volvo owners, please check your car carefully upon collecting it from the service centre. Make sure the dings, dents, scratches which were originally present are noted before u sign e acknowledgement slip. The level of service at SM has really dropped ↡ Advertisement Link to post Share on other sites More sharing options...
Luke721 Neutral Newbie March 19, 2003 Share March 19, 2003 Hi, Sorry to hear about the scratches, and coming from SM, this kindda shucks Good to know that SM will be rectifying the problem Have you tried speaking to someone higher up in the corporate hierarchy to see if a courtesy car can be extended? Sorry case this is ... Link to post Share on other sites More sharing options...
Koolaba 1st Gear March 19, 2003 Author Share March 19, 2003 I've only spoken to e Svc Advisor, who has referred e case to the workshop manager. Was quite pissed off initially. When the problem was highlighted to e cashier, it took them 10 mins or so to gather e mechs who may have came in contact with e car. Then e spray painter to ascertain whether the scratches could be removed. Spent 1 hour at SM to see them sort things out. I'll pen a e-mail to the service manager, should the SA confirm that no courtesy car is given. FYI, the first 15k service costs $322.40. Only change e oil, oil filter and 2 cabin a/c filters. High price to pay considering the job they do and the kind of sucky service we got Link to post Share on other sites More sharing options...
Luke721 Neutral Newbie March 19, 2003 Share March 19, 2003 Kindda pricey, isn't it? What kind of oil are they using? Wish you luck in getting the courtesy car Link to post Share on other sites More sharing options...
S2P2 Neutral Newbie March 19, 2003 Share March 19, 2003 i guess screw ups do happen. not that i think it is right though but accidents......i would have been very understanding if there was a replacement car. but now they say no replacement then you should start whacking the sxxt out of them. My friend's 325 went to PML for servicing, later they called him to say they kana minor accident during test drive!!!! but must say PML did everything for him, repairs, spray, replacement....... Link to post Share on other sites More sharing options...
Koolaba 1st Gear March 19, 2003 Author Share March 19, 2003 They're using Shell Helix Ultra 5W-40 V disillustion w e way SM works. I've been keeping track of e Volvo spare parts. Parts alone cost $80-150 at most. They're profitting at least $150 from e package This is e minor servicing....wait till e major ones come in and e bill will shoot to $600 or more Will definitely write to them abt e courtesy car....or at least some monetary compensation for e loss of use of e car during e repair period Link to post Share on other sites More sharing options...
Koolaba 1st Gear March 19, 2003 Author Share March 19, 2003 (edited) I'll definitely write to them if e SA can't promise a courtesy car or $ compensation for loss of use of car. They're negligent.....why must they implicate e car owner. Furthermore we're paying a premium to hv e car serviced by e agent Edited March 19, 2003 by Koolaba Link to post Share on other sites More sharing options...
S2P2 Neutral Newbie March 19, 2003 Share March 19, 2003 you should. since they are careless, they should try to minimise the inconvenience caused to you. go bang table Link to post Share on other sites More sharing options...
Soya Supersonic March 19, 2003 Share March 19, 2003 Sorry to hear abt your plight. Agree that SM service dept is unable to meet customer's expectations in certain key areas. Even if courtesy car is not provided, the least they can do is offer compensation for taxi fare as the fault is theirs. Do keep us informed of your case. Fight to the max, bro! Link to post Share on other sites More sharing options...
Koolaba 1st Gear March 19, 2003 Author Share March 19, 2003 I think our car is famous since the day we took over from SM. First we complained about the paintwork w embedded particles. Over the next couple of months, the car was sent back repeatedly to rectify problems like rattling, creaking, loose front spkr connection, condensation in front headlamps etc. The car is less than a year old and it has been brought back to SM for more than 8 times, excluding servicing already. Will bang e table...if there is no compensation made. Link to post Share on other sites More sharing options...
Koolaba 1st Gear March 19, 2003 Author Share March 19, 2003 Dear bro, Beware when u send ur T4 for servicing. SM looks just like BM or TC for that matter now. The workshop is like a production line. They're marketing on their level of customer service to attract customers. Agreed tt e level of service was v good from pre-sales to the delivery of the car. But post-delivery......everything takes almost a 180 deg turn. Do u hv any lobangs to svc our S40 outside? I'll definitely not be visiting them after the warranty period. But need a workshop which knows how to reset the service reminder lamp. Link to post Share on other sites More sharing options...
Soya Supersonic March 19, 2003 Share March 19, 2003 Yep, the level of professionalism and satisfaction doesn't seem to carry thru from pre-sales to after-sales. I'm stuck wif them for the next 3 yrs as mine comes wif the full maintenance package. Maybe they needed to bundle the package this way otherwise their workshop will have to close shop. BVO has been mentioned in MCF but heard that the Mobil station along tanglin rd is also familiar wif volvos. If u go up to JB, could also try Federal Auto (m'sian distributor). I'm sure TB will have some tricks up his sleeve to off the service light since he does his own oil changes. Link to post Share on other sites More sharing options...
Delvin Neutral Newbie March 19, 2003 Share March 19, 2003 Hmm few years ago I sent my rover for service in the previous agent 's workshop at Ubi. When I collect the car I saw a deep scratch at the front bumper. I complained to the service personnel in charge. He denied that was caused by them and started argue with me. I was very sure it happened there since I checked and washed my car just 2 days before that. I was so pissed off and immediately wrote a complaint letter to the senior manager about the attidute of this guy. They called me back and offer to touch up for free but I never did and never go back to the agent for service again. Link to post Share on other sites More sharing options...
S2P2 Neutral Newbie March 19, 2003 Share March 19, 2003 you should have let them touch up then dun go back mah Link to post Share on other sites More sharing options...
Delvin Neutral Newbie March 19, 2003 Share March 19, 2003 Lazy lah.. so far away. Imanagine now the mondeo also got to send to Ubi for service. Really torture me. Hope there got the Kodak building at Alexandra road ready real soon. Link to post Share on other sites More sharing options...
Turbobrick Neutral Newbie March 19, 2003 Share March 19, 2003 Continue hounding the Service manager and bring the issue to the GM if necessary. Send the GM a formal letter by snail mail noting all the communications you had with the SAs and Service Manager. It's appalling SM service stooped to such denial. Link to post Share on other sites More sharing options...
Cool Neutral Newbie March 19, 2003 Share March 19, 2003 "SM has agreed to rectify the problem. But it will take 2 days. NO courtesy car will be provided. Is there any means to seek compensation for the loss of use of the car? " This gesture indicates that they admit it is their mistake. They shuold provide courtesy car and compensation. If I were you, I will go knocking at the GM's door, or even get the press. Link to post Share on other sites More sharing options...
Saaber Neutral Newbie March 19, 2003 Share March 19, 2003 as to how to reset the service reminder lamp, it is usually stated in the user manual..... ↡ Advertisement Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In NowRelated Discussions
Related Discussions
New car scratched by sickos
New car scratched by sickos
Haiz... My car got scratched
Haiz... My car got scratched
Scratched bonnet
Scratched bonnet
Scratched in the car park. how much will this cost to fix
Scratched in the car park. how much will this cost to fix
Car Bumper got scratched paints.. what to use to remove it?
Car Bumper got scratched paints.. what to use to remove it?
Repair for scratched rims
Repair for scratched rims
Scratched dashboard, any way to repair?
Scratched dashboard, any way to repair?
Dashboard scratched by workshop - repair/restoration options
Dashboard scratched by workshop - repair/restoration options