Garmin Warranty: Broken insulator cable

[Boyboy]

Hi fellow garmin users..

 

My friend and I each have a Garmin Nuvi. mine is the 200 while his MIGHT be the 200. no matter..

 

Issue 1:

 

My insulator on the wire has broken and I can see the bare metal wires inside. Given that my unit is less than 2 months old, will Navicom honour the warranty? The guy on the phone seemed unsure. I just sent them an email, and will be making my way to Navicom even if they do not reply.

 

I believe that it should not be an issue, but if any bros have dealt with this problem pls let me know

 

Issue 2:

 

My friend's Nuvi takes super duper long to lock on.. or maybe it never locked on at all. His "GPS simulation" mode is off. that's the only thing i could think of which might screw up the satellite acquisition. mine can take quite long (over 15 minutes, once) to "lock on" but his is brand new and already got problem.

 

Any experience on dealing with navicom would be appreciated. jln sultan is somewhat out of the way for me and it would be good if i know who i'm dealing with before i spend two hours settling both our units

[Apollo]

try to charge up the Nuvi 1st b4 testing and test during clear skies, day or night wun matter.

 

do u hv those tint in the front windscreen?

[Linlaupeh]

Bro; when using "simulation" mode, the antenna must be down. If not simulation won't work

 

Simulation mode by default is always off; shldn't affect the Navigation mode at all

[Boyboy]

my unit worked fine rain or shine and right out of the box. just that virgin tryout a bit long la

 

can't be my fren's tint cos i lent him my unit and it worked fine in his car. i believe 3M tint does not screen out GPS signals

[Apollo]

my experience is the battery supply must b strong.

 

try to find a place with less tall building and clear skies at same time to see if u can get a fix quickly.

[Boyboy]

i still doubt it's the battery.

 

my friend charged his unit and still like that. he downgraded the firmware, upgraded it, then it started working again.

 

however, compared with my unit, his unit still takes super long to update position. and that's with MY unit being "dormant" for longer than his.

 

btw, his may be purchased from some reseller called joe. dun think it's from a shop

 

maybe my fren just got a lemon