Hup Long Automobile

[Gadgeter]

Little do I expect that one day, I'll be posting such a thread in MCF myself.

 

While I'm trying extremely hard not to post this, I guess the rest of the bro/sis should learn from my experience and take it as a lesson when you go shop for your next used car.

 

In the week of 6th Dec 2010, I went to look at a particular car at the above dealer.

I instantly like the ride, price wise was reasonable.

 

After i tested it, i almost sign on the paper immediately. However, i have certain doubts which i needed to clear first. There is more but i decide to list one of the 5 main ones.

 

1. a few scratches i want him to fix before handing over and the car should be well polished.

2. I want full tank of petrol when i collect the car

3. to fix the 5 dents before handing over.

4. is the car serviced regularly?

5. there is a crack on the right headlight, will there be problem of water going into it?

 

The reply from the SE who happened to be the owner as well responded.

 

1. the car is in original paint work condition. don't spray else the car no value.

2. yes, it will be done when hand over

3. yes, it will be done when hand over

4. yes, i go to G... eng.... for regular servicing and my last servicing was 2500km ago (as shown in trip B meter).

5. DONT worry, there wouldn't be any problem with the headlights.

 

On 13rd Dec, i became the proud owner of this car.

And as i have a pre-planned oversea trip, i left the car undriven from 17-25 Dec 2010.

 

Remember item 1 of the above?

Car being in original paint work condition? As i was detailing the car on 26 Dec, I realised that the right 2 doors was being sprayed before!

It's my fault for not being more careful when i was inspecting the car before buying... The bonus point? there is no major accident. Perhaps the owner brushes the wall before.

With regards to the polishing job before handing over the car? I don't even want to go into details for this.

 

I drove the car from 26-29 Dec. Just as I stopped my car in the parking lot on 29 Dec 2010, i noticed that i didn't park properly. When I tried to restart the car, it just stalled and battery was flat!

Called the SE, and he was kind enough to provide me the contact of the shop where he purchased the battery (9 months ago). I told him, i only driven the car for 8 days! he should be responsible.

Anyway, long story short on the smsing here and there, on who's responsibility. In the end, the boss of Hup Long instructed that they will foot for it. Kudos to the after sales service!

 

Item 2.

Nope, there was no full tank given. In the end, i had to make the SE honour his words.. he gave $50, which is barely enough.

 

Item 3.

Dents wasn't fixed when i collected the ride. Although the SE have given me $50, i had to make my own arrangement to fix the dents!!!!

 

Item 4.

The SE/owner said that he service his car regularly? However, Saaber (MCFer) suggested that i should change the oil and not to trust the SE/owner for his words.

On 30 Jan 2011, i sent my car for servicing and the trip B meter now reads 4950km. So, effectively, I only drove the car for about 2500km after collecting it on 13th Dec 2010.

Guess what is the colour of the engine oil, dark black in colour!! So much for honesty from the SE.

I didn't take the photo of the oil but I managed to take a photo of the air filter. At i thought the SE used Carbon air filter, , but I realised i was wrong.

 

 

Item 5.

This is the deal breaker and i feel that there is a need to share my experience with the rest of the MCFer.

As we all know, it has been raining since yesterday. I'm fortunate that I parked in a MSCP. It was raining while i was on my way to work this morning..

When I reached my office, i realised that water have slipped into the headlights!!! It is less than 2months and with a total travelled distance of 2600km after i collected the car!!..

I was given the assurance that I will not face this problem!!

I called Hexing and was being informed that the headlight will cost me $400 (before GST and parts only)!

 

I smsed the SE, but he didn't response.

So, whoever is reading this (from Hup Long). Dont call me unless you can settle this.

I shall not going into details about the leaking absorbers (front and rear right) which is going to cost about $1K (parts only) which i found out on 29 Jan 2011.

 

Disclaimer: This thread will be highlighted and serve as a good reminder to all buyers, to be smart when you make your purchase.

The above is based on my true personal experience within 2 months of ownership, I have seek legal advice and know my rights before I decide to post all the necessary info.

[ER-3682]

You should have get a friend that knows about cars to view it.....or send it to Vicom for tests.

[Gadgeter]

You should have get a friend that knows about cars to view it.....or send it to Vicom for tests.

 

I shouldn't have trust the SE words...

[Mazdaowner]

Bro. What's the total damaged going to come up to? 4k at least?

SE really anal, what goes around will come around man.

[Sabretan]

That I totally agree with you. Most SEs (NOT ALL) are just out to earn a quick buck or two (kinda of like those in the Real Estate, which is why u c a lot of car SEs becoming property agents n vice versa, depending which sector is booming).

 

Nvr trust SEs...they will say this say tat, but always do your homework. Believe them n u may live to regret for quite some time to come.

 

However, having said that, they still deserve to be treated w respect unless proven otherwise.

[Eko6]

What deal breaker? It is a done deal.

[Unltd]

I shouldn't have trust the SE words...

 

Most times SE don't know any better, probably check if the odo had been tweaked. You nv know, but hup long used to be one of the more reliable sources for PI cars.

 

Don't continue contacting the SE, contact the boss directly. The SE is a waste of time.

[Lanevomax]

Little do I expect that one day, I'll be posting such a thread in MCF myself.

 

While I'm trying extremely hard not to post this, I guess the rest of the bro/sis should learn from my experience and take it as a lesson when you go shop for your next used car.

 

In the week of 6th Dec 2010, I went to look at a particular car at the above dealer.

I instantly like the ride, price wise was reasonable.

 

After i tested it, i almost sign on the paper immediately. However, i have certain doubts which i needed to clear first. There is more but i decide to list one of the 5 main ones.

 

1. a few scratches i want him to fix before handing over and the car should be well polished.

2. I want full tank of petrol when i collect the car

3. to fix the 5 dents before handing over.

4. is the car serviced regularly?

5. there is a crack on the right headlight, will there be problem of water going into it?

 

The reply from the SE who happened to be the owner as well responded.

 

1. the car is in original paint work condition. don't spray else the car no value.

2. yes, it will be done when hand over

3. yes, it will be done when hand over

4. yes, i go to G... eng.... for regular servicing and my last servicing was 2500km ago (as shown in trip B meter).

5. DONT worry, there wouldn't be any problem with the headlights.

 

On 13rd Dec, i became the proud owner of this car.

And as i have a pre-planned oversea trip, i left the car undriven from 17-25 Dec 2010.

 

Remember item 1 of the above?

Car being in original paint work condition? As i was detailing the car on 26 Dec, I realised that the right 2 doors was being sprayed before!

It's my fault for not being more careful when i was inspecting the car before buying... The bonus point? there is no major accident. Perhaps the owner brushes the wall before.

With regards to the polishing job before handing over the car? I don't even want to go into details for this.

 

I drove the car from 26-29 Dec. Just as I stopped my car in the parking lot on 29 Dec 2010, i noticed that i didn't park properly. When I tried to restart the car, it just stalled and battery was flat!

Called the SE, and he was kind enough to provide me the contact of the shop where he purchased the battery (9 months ago). I told him, i only driven the car for 8 days! he should be responsible.

Anyway, long story short on the smsing here and there, on who's responsibility. In the end, the boss of Hup Long instructed that they will foot for it. Kudos to the after sales service!

 

Item 2.

Nope, there was no full tank given. In the end, i had to make the SE honour his words.. he gave $50, which is barely enough.

 

Item 3.

Dents wasn't fixed when i collected the ride. Although the SE have given me $50, i had to make my own arrangement to fix the dents!!!!

 

Item 4.

The SE/owner said that he service his car regularly? However, Saaber (MCFer) suggested that i should change the oil and not to trust the SE/owner for his words.

On 30 Jan 2011, i sent my car for servicing and the trip B meter now reads 4950km. So, effectively, I only drove the car for about 2500km after collecting it on 13th Dec 2010.

Guess what is the colour of the engine oil, dark black in colour!! So much for honesty from the SE.

I didn't take the photo of the oil but I managed to take a photo of the air filter. At i thought the SE used Carbon air filter, , but I realised i was wrong.

 

 

 

Item 5.

This is the deal breaker and i feel that there is a need to share my experience with the rest of the MCFer.

As we all know, it has been raining since yesterday. I'm fortunate that I parked in a MSCP. It was raining while i was on my way to work this morning..

When I reached my office, i realised that water have slipped into the headlights!!! It is less than 2months and with a total travelled distance of 2600km after i collected the car!!..

I was given the assurance that I will not face this problem!!

I called Hexing and was being informed that the headlight will cost me $400 (before GST and parts only)!

 

 

I smsed the SE, but he didn't response.

So, whoever is reading this (from Hup Long). Dont call me unless you can settle this.

I shall not going into details about the leaking absorbers (front and rear right) which is going to cost about $1K (parts only) which i found out on 29 Jan 2011.

 

Disclaimer: This thread will be highlighted and serve as a good reminder to all buyers, to be smart when you make your purchase.

The above is based on my true personal experience within 2 months of ownership, I have seek legal advice and know my rights before I decide to post all the necessary info.

 

go to case and complain them , they will compensate you. i did it before and they are afraid of media.

[Ladykillerz]

seriously, what can you expect from a 2nd hand car?

if the items mentioned were replaced, other stuffs might also happened.

 

as for trusting any car salesperson from any car dealer, this had never been a case ever.

only trust yourself, check yourself and most importantly, get a good price for it.

 

no point making a fuss already.

those parts which you feel uncomfy, just change at your own cost.

 

keep it cool lah. CNY is near. Huat Ah!!!

[Hoytusa84]

Any black and white on the above promises SE gave you? Can use that to lash back at them!

[Gadgeter]

Bro. What's the total damaged going to come up to? 4k at least?

SE really anal, what goes around will come around man.

 

About slightly more than $3k...

[Gadgeter]

That I totally agree with you. Most SEs (NOT ALL) are just out to earn a quick buck or two (kinda of like those in the Real Estate, which is why u c a lot of car SEs becoming property agents n vice versa, depending which sector is booming).

 

Nvr trust SEs...they will say this say tat, but always do your homework. Believe them n u may live to regret for quite some time to come.

 

However, having said that, they still deserve to be treated w respect unless proven otherwise.

 

 

The headlight was one of the main concern i have.

[Gadgeter]

Most times SE don't know any better, probably check if the odo had been tweaked. You nv know, but hup long used to be one of the more reliable sources for PI cars.

 

Don't continue contacting the SE, contact the boss directly. The SE is a waste of time.

 

 

Noted on your suggestion.

[Gadgeter]

go to case and complain them , they will compensate you. i did it before and they are afraid of media.

 

there was no black and white.

[Gadgeter]

seriously, what can you expect from a 2nd hand car?

if the items mentioned were replaced, other stuffs might also happened.

 

as for trusting any car salesperson from any car dealer, this had never been a case ever.

only trust yourself, check yourself and most importantly, get a good price for it.

 

no point making a fuss already.

those parts which you feel uncomfy, just change at your own cost.

 

keep it cool lah. CNY is near. Huat Ah!!!

 

 

Precisely.... Water in the headlight when CNY is near... nabei.. huat ah

[13177]

Morale of the story, don't buy 2nd hand car esp from dealers. Unless u bought the used car directly from a friend u know. Heard my friends ard me, most of them also have bad experience when purchase used car.

Edited January 31, 2011 by 13177

[Turtlekar]

Bro, congrats on your n

[Genes]

I shouldn't have trust the SE words...

I think that it holds true for any purchase of 2nd hand cars. Right now, if they call u, I guess u can quite safely ask for them to pay for all replacement parts, and i hope a compromise can be reached.

 

I also think that for anything that u demand of the next SE u deal with, the best is to ask for a straight off discount. Any rectification that needs to be done you can do yourself. The trick is to be able to identify them when u inspect the car. That's where i guess bringing a mech along would be priceless.