Requiemdk 1st Gear May 2, 2012 Share May 2, 2012 Have you guys ever encountered people who lodge complaints, demand you to do something about it but refuse to identify themselves or sometimes don't even want to be specific about what they're complaining about? Just wondering if it's normal practice. Do people agree with such practices? ↡ Advertisement Link to post Share on other sites More sharing options...
RadX Moderator May 2, 2012 Share May 2, 2012 Have you guys ever encountered people who lodge complaints, demand you to do something about it but refuse to identify themselves or sometimes don't even want to be specific about what they're complaining about? Just wondering if it's normal practice. Do people agree with such practices? standard practice is one should have a face put to the complaint, or name, and identifiable. Cos you need to perhaps do service recovery. if no name, no face, then buat bodoh all my clients if they complain, i know their face.....sure wan Link to post Share on other sites More sharing options...
Yattokame 4th Gear May 2, 2012 Share May 2, 2012 if the letter is anonymous, it goes straight to my bin Link to post Share on other sites More sharing options...
Requiemdk 1st Gear May 2, 2012 Author Share May 2, 2012 standard practice is one should have a face put to the complaint, or name, and identifiable. Cos you need to perhaps do service recovery. if no name, no face, then buat bodoh all my clients if they complain, i know their face.....sure wan That's what I thought too, but these days, encountering more people who talk a lot then say must remain anonymous, macham like calling Aunt Agony hotline. Like that I want to get the person responsible to do something also unfair right. Some more I heard before some people actually do these things to sabo each other in office Eh your kind of clients, how they complain ah?? Link to post Share on other sites More sharing options...
RadX Moderator May 2, 2012 Share May 2, 2012 That's what I thought too, but these days, encountering more people who talk a lot then say must remain anonymous, macham like calling Aunt Agony hotline. Like that I want to get the person responsible to do something also unfair right. Some more I heard before some people actually do these things to sabo each other in office Eh your kind of clients, how they complain ah?? so far none, but if they do.....i will be worried Link to post Share on other sites More sharing options...
Watwheels Supersonic May 2, 2012 Share May 2, 2012 That's what I thought too, but these days, encountering more people who talk a lot then say must remain anonymous, macham like calling Aunt Agony hotline. Like that I want to get the person responsible to do something also unfair right. Some more I heard before some people actually do these things to sabo each other in office Eh your kind of clients, how they complain ah?? Yeah, you dun know whether they are ppl who are alive or some hantu. Link to post Share on other sites More sharing options...
Joseph22 Turbocharged May 2, 2012 Share May 2, 2012 Have you guys ever encountered people who lodge complaints, demand you to do something about it but refuse to identify themselves or sometimes don't even want to be specific about what they're complaining about? Just wondering if it's normal practice. Do people agree with such practices? just ignore lor. you dont even know if this person is real. Link to post Share on other sites More sharing options...
RadX Moderator May 2, 2012 Share May 2, 2012 Yeah, you dun know whether they are ppl who are alive or some hantu. mebbe kena possess to complain by that hantu Link to post Share on other sites More sharing options...
Mazdaowner Moderator May 2, 2012 Share May 2, 2012 Have you guys ever encountered people who lodge complaints, demand you to do something about it but refuse to identify themselves or sometimes don't even want to be specific about what they're complaining about? Just wondering if it's normal practice. Do people agree with such practices? All the time, and I don't have a degree in Mind reading. Idiots don't have a mind to begin with anyway. "My computer got problem." "You everyday touch, sure got problem lah, pregnant ah?" "No lah, my computer really got problem." "Ok, have you restarted the system yet?" "No, but I know my computer got problem." "If you haven't restarted your system, how you know got problems? Last week?" "No, I no need start my PC I know got problems already lah." "&^^&%*&^^%^$^#@ " "Ahlow, I got no internet." "Did you login to WiFi Password?" "Yeah, but still no have leh." "Come my office and let me take a look." Comes to my department. "There, no internet lah!" Looking at settings....... "How the fark can you have internet when you're logged onto your HOME NETWORK??" "I got put password mah!" " [furious]" Link to post Share on other sites More sharing options...
Jman888 Moderator May 2, 2012 Share May 2, 2012 i normally respond with more respect with people who put down their name. Link to post Share on other sites More sharing options...
Watwheels Supersonic May 2, 2012 Share May 2, 2012 All the time, and I don't have a degree in Mind reading. Idiots don't have a mind to begin with anyway. "My computer got problem." "You everyday touch, sure got problem lah, pregnant ah?" "No lah, my computer really got problem." "Ok, have you restarted the system yet?" "No, but I know my computer got problem." "If you haven't restarted your system, how you know got problems? Last week?" "No, I no need start my PC I know got problems already lah." "&^^&%*&^^%^$^#@ " "Ahlow, I got no internet." "Did you login to WiFi Password?" "Yeah, but still no have leh." "Come my office and let me take a look." Comes to my department. "There, no internet lah!" Looking at settings....... "How the fark can you have internet when you're logged onto your HOME NETWORK??" "I got put password mah!" " [furious]" [laugh] Link to post Share on other sites More sharing options...
Tigershark1976 Turbocharged May 2, 2012 Share May 2, 2012 Have you guys ever encountered people who lodge complaints, demand you to do something about it but refuse to identify themselves or sometimes don't even want to be specific about what they're complaining about? Just wondering if it's normal practice. Do people agree with such practices? siao ahh??? like that complain what? dunno who, dunno what, how to take action? Just throw them under "sabotage list" for future reference just in case they complain you instead... other than that, there is nothing you could do or followup. Link to post Share on other sites More sharing options...
Requiemdk 1st Gear May 2, 2012 Author Share May 2, 2012 All the time, and I don't have a degree in Mind reading. Idiots don't have a mind to begin with anyway. "My computer got problem." "You everyday touch, sure got problem lah, pregnant ah?" "No lah, my computer really got problem." "Ok, have you restarted the system yet?" "No, but I know my computer got problem." "If you haven't restarted your system, how you know got problems? Last week?" "No, I no need start my PC I know got problems already lah." "&^^&%*&^^%^$^#@ " "Ahlow, I got no internet." "Did you login to WiFi Password?" "Yeah, but still no have leh." "Come my office and let me take a look." Comes to my department. "There, no internet lah!" Looking at settings....... "How the fark can you have internet when you're logged onto your HOME NETWORK??" "I got put password mah!" " [furious]" This is the sort of thing that's funny when you're not involved Link to post Share on other sites More sharing options...
Requiemdk 1st Gear May 2, 2012 Author Share May 2, 2012 siao ahh??? like that complain what? dunno who, dunno what, how to take action? Just throw them under "sabotage list" for future reference just in case they complain you instead... other than that, there is nothing you could do or followup. Yah I don't really understand why these people complain like that too. Used to encounter them rarely, but recently there's been a higher proportion of such people. Maybe they think they're blowing whistle. Sometimes while listening to them, when they do the whole "I must remain anonymous, no I cannot tell you what the problem is also" thing, it takes quite a bit of effort to not just hang up the phone. At this rate, to be fair, I have to start practising "in-one-ear-out-the-other" liao. Link to post Share on other sites More sharing options...
Mazdaowner Moderator May 3, 2012 Share May 3, 2012 This is the sort of thing that's funny when you're not involved My department kana a lot of times. Just have to keep cool, bit difficult when you have bigger issues to work on then these stupid petty problems. One more for the road. "Tuan, my computer got problem lah, nothing come on the screen, no sound, no nothing" "Ok, later when we have time, I send someone down to take a look ok?" "Bolay tuan, kahsay" "Sama" Later in the day one of my guys goes down, takes a look, reports back. "All working fine, noting is wrong with the system." "Was user there?" "No, out to job site." "Ok, so confirm working ah? No h/w issues OS issues whatsoever?" "No, I did a complete check." "Ok, good." Next day user calls again. "Tuan, saya computer still down lah." "Tapi we had someone check at yoru office, all ok dah, apa problem sakarang??" "Ah?? Tuan, you check my office computer ah?" "Yeah, done already, working what." "Err...tuan, not office lah my home computer tak jalan!" "PUKI MAH!!!!!!!!!!!!! [furious]" Link to post Share on other sites More sharing options...
RealSabbie Neutral Newbie May 3, 2012 Share May 3, 2012 Different industries different practice, for my industry, we will set up task force and rescue team and gcc....sigh Link to post Share on other sites More sharing options...
JackRabbit 3rd Gear May 3, 2012 Share May 3, 2012 Next day user calls again. "Tuan, saya computer still down lah." "Tapi we had someone check at yoru office, all ok dah, apa problem sakarang??" "Ah?? Tuan, you check my office computer ah?" "Yeah, done already, working what." "Err...tuan, not office lah my home computer tak jalan!" "PUKI MAH!!!!!!!!!!!!! [furious]" this kind of user... should just upload some porn into his computer then inform management that the guy surfs porn in the office. Link to post Share on other sites More sharing options...
Mazdaowner Moderator May 3, 2012 Share May 3, 2012 this kind of user... should just upload some porn into his computer then inform management that the guy surfs porn in the office. Cannot sabo lah, if do that, my department will kana, because such sites are supposed to be blocked off. ↡ Advertisement Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In NowRelated Discussions
Related Discussions
Most Sinkie are just complainers....
Most Sinkie are just complainers....