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OCBC Bank said it has begun making goodwill payouts since Jan. 8, 2022 to customers who had fallen prey to the recent SMS phishing scam. The payouts to this group of customers are made on goodwill basis after thorough verification, taking into account the circumstances of each case, the bank said in a press release on Jan. 17. To date, more than 30 customers have received the payments. Particularly aggressive scam OCBC said the scam was particularly aggressive and highly coordinated as it preyed on people’s fear that there was an issue with their bank accounts or credit cards. Past cases of SMS phishing scams largely targeted consumers with "too good to be true" deals, OCBC said. The bank’s investigation has confirmed that victims who had fallen prey had provided their online banking log-in credentials to phishing websites. The scammers then acted very quickly by fraudulently transferring the monies out of the customers’ bank accounts. https://mothership.sg/2022/01/ocbc-pay-out-scam-victims/ Question, will DBS do the same "goodwill" payouts for its customers if its customers encounter similar scams?

Not sure if anyone of you uses the business internet banking platform of OCBC, it is not half as user friendly as the personal internet banking. Firstly, the business banking website can't even be opened using a smart phone browser, you can only do it via a desktop computer or a tablet. Once you enter the website on a desktop, on top of the user id, they will make you key in an organisational id before the password and once all that is done, you need to key in an otp generated by the token. They do not even have an option for them to send the otp to your phone. I have feedbacked for them to improve their internet banking eons ago but they are still sitting back and doing nothing. As for their phone app, it is crap and always hangs.