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Hi Bros, I'm unable to retrieve my refund of my refundable deposit on a baby seat. Merchant now telling me need proof of this and proof of that before they can refund me. The problem is, there was no terms and conditions to begin with and the campaign was to allow customers to try out the product to see if they like it or not. Have I interpreted the email wrongly? So now, in the worst case if they still refuse to refund me, what's my next course of action? Police case? Background info: "Congratulations on being selected as a recipient of our Recaro Privia Campaign. A great chance for you to get your Recaro Privia (infant car seat) for free now by providing a 150 SGD deposit! Don’t worry, your deposit is refundable upon the return of Recaro Privia within 3 months (if you do not like it) or trade-in value of $150 when you upgrade your Recaro Privia to any Stage 2 Recaro Car seat. What are you waiting for? Come redeem it now!"

Anyone can advise me... Or any steps that I need to do / enable in-order to view ? :) Thanks in adv

IF YOU have deleted an important text message, don't expect your cellphone company to have a magical backup server that will bail you out. One Singapore man recently found that out the hard way when he tried to recover messages that he had trashed nine months ago. Mr Huang Yongliang wrote to The Straits Times Forum this week asking about the possibility of retrieving the long-since-deleted texts. 'I got curious about the policies on retrieving SMSes when I accidentally deleted mine,' said Mr Huang. The 27-year-old said he wanted the texts for 'personal reasons', but declined to elaborate. Telecom companies, though, said customers can practically kiss the messages goodbye once they hit the delete button. The companies handle billions of messages annually and deleted SMSes are expunged from servers almost immediately, they say. SingTel, for example, said it processes 20 million text messages a day. That adds up to around seven billion a year. 'It is therefore not economically or physically viable to store SMSes in our system for retrieval purposes,' said its corporate communications manager Cheam Tze Hui in a statement. There are a few exceptions. Logs that record the phone number, date and time of an SMS are captured and stored. StarHub and M1 keep these records for seven years and one year respectively. It is understood that these logs serve as verification when customers dispute SMS charges on their bills. Meanwhile, telecom companies say they also face privacy concerns when it comes to releasing text messages. Even if they are still on a backup server, SingTel said it will not release them - not even to someone who wants to retrieve his own message. Telecom companies will, however, release the information to the police and the courts. The former have the right to such information when they are investigating a crime. In 2001, police probing fake bomb threats sent via SMS traced the texts to a 20-year-old national serviceman. They tracked him using help from the telcos, which would not specifically reveal the method. But the telcos suggested that it involved SMS logs. In civil lawsuits, a judge can order companies to release messages if they are relevant to the case, according to Mr P. Padman, a partner in law firm Tito Isaac & Co. He has encountered this in defamation and divorce cases in the past. However, telcos are obliged to give the courts only information which they still possess. The only way to be certain of retaining the SMSes for one's own use is to keep them in phones, according to service providers. Two telcos - M1 and StarHub - said SMSes are purged from their systems as soon as they are delivered. SingTel would only say that while this is not done daily, it is fairly regular. If We Pay for the Service,Can the SMS retrieve Back ?