DJ censured for reporting SMRT breakdown faster than SMRT

[13177]

you wrong liao lah..

 

they do a survey with their own staff. wat no one filter out?? you ever been asked in survey by them meh???

All the so called survey bluff people one la. Who knows where and how they did the survey? Usually survey result always paint a very nice picture!

[Joseph22]

All the so called survey bluff people one la. Who knows where and how they did the survey? Usually survey result always paint a very nice picture!

all survey and research are for a purpose one lah.

 

like recently, Google funded a research to show that chrome is the most secure web browser.

[13177]

all survey and research are for a purpose one lah.

 

like recently, Google funded a research to show that chrome is the most secure web browser.

Lol. *faint*

[Tonyhawk]

shall we guess how much the fine would be?

[Vulcann]

shall we guess how much the fine would be?

 

Errr...$300?

[Arowana1]

radio can report traffic jams and accidents on expressways from unofficial channels yet cannot report cc line breakdown?

 

perhaps hossan leong should make it clearer (i do not know how he conveyed the msg) that this is based on multiple tweets or tweet from a friend, etc who is stuck. not a tweet relaying another tweet. such tweets are for twits.

[KARTer]

Does anyone here feels that the frequency of MRT trains breakdown is getting more and more frequent..?

MRT = More Retarded Trains

[Kopites]

MRT = More Retarded Trains

 

 

More Reproachable Trains.

[Sosaria]

Trying to censor or control news, especially bad news, is really silly and an exercise in futility in this digital age...

[Neutralsg]

Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT.

 

It is, however, unknown if the "warning" came from Mediacorp producers or SMRT.

 

Tweeted Hossan Leong,

 

Quote:

 

OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite?

 

The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9am. It seem like the fault started as early as 6.40am.

 

One of the biggest problem with SMRT in communicating delays is that they seem to prefer official statements which requires time for approval. By the time, it is disseminated, passengers will be already by stuck at the stations.

 

There are also no warning signs to inform passengers that the Circle Line is down or experiencing delays before they enter the station or decide to make the transfer.

 

One tweet wrote that he was given wrong information by the control station staff that the Circle Line was working only to be stuck in the station with announcements that it was down and delay was expected.

 

Singaporeans also have given the Circle Line a new definition - CIRCLE LINE = Constantly In Repair & Construction, Leaving Everyone Late, Irritated, N Enraged.

 

With the advent of 3G and cheap mobile smartphone, can't SMRT invest in a few hundred dollars and creating a team to inform passengers via social networks to reduce frustration? Furthermore, with share buttons, the social media space can help spread the message faster than mass media.

 

Link

The main issue here is the time frame SMRT takes to announce the disruption. An incompetent bunch of transport operators. Since it is inevitable that trains do break down from time to time, why the need for more than 2 hours to announce such disruption! At least an excellent communication level could compensate for the poor train service. Instead, the lack of prompt announcement led to worse service.

SMRT should be taken to task for such unprofessionalism. To dwell on Hossan Leong's issue is virtually moving away from the real issue i.e. poor speed of communication by SMRT to the public which caused much inconvenience to thousands who rely on public transport for their work and other important activities.

Sheesh!

[Kopites]

The main issue here is the time frame SMRT takes to announce the disruption. An incompetent bunch of transport operators. Since it is inevitable that trains do break down from time to time, why the need for more than 2 hours to announce such disruption! At least an excellent communication level could compensate for the poor train service. Instead, the lack of prompt announcement led to worse service.

SMRT should be taken to task for such unprofessionalism. To dwell on Hossan Leong's issue is virtually moving away from the real issue i.e. poor speed of communication by SMRT to the public which caused much inconvenience to thousands who rely on public transport for their work and other important activities.

Sheesh!

 

Only 1,400 as the official figure reported by "them". If only 1,400 unfortunate commuters were affected during peak hours than why spend million million of taxpayer money into built this "white elephant".

 

Ok, probably might argue blueprinted for long term operation. THAN why break down after one month or so running ! Can't even Problem-free till end of year 2011!

[Neutralsg]

Only 1,400 as the official figure reported by "them". If only 1,400 unfortunate commuters were affected during peak hours than why spend million million of taxpayer money into built this "white elephant".

 

Ok, probably might argue blueprinted for long term operation. THAN why break down after one month or so running ! Can't even Problem-free till end of year 2011!

Figures is for them to provide and for us to believe. And how many of us would? Apparently, the management has yet to appreciate that excellent communication is part of the overall service of their operation. It is such a let down.

[Grindcore888]

same regime.....bill should be drafted and passed w/o any debate & public consultation..unless official statement about breakdown of mrt services is in public domain, other dissemination of such info is deemed offence of official secret act, section55,whitley boutique hotel welcomes you!!!hota awaits you!!!

 

 

jones retains title

Edited December 14, 2011 by Grindcore888

[Wyvern]

Just curious... I was thinking, so what SMRT incurs a train disruption. Our 'official transport ministries' aren't going to slap a huge fine on the operators. And being the sole operator of MRT line, so what if there is a train disruption. Its not that the commuters have an alternative choice of MRT to go to.

[13177]

Just curious... I was thinking, so what SMRT incurs a train disruption. Our 'official transport ministries' aren't going to slap a huge fine on the operators. And being the sole operator of MRT line, so what if there is a train disruption. Its not that the commuters have an alternative choice of MRT to go to.

I always think everytime when a huge fine is impose on the operators also doesnt benefits commuters!

[Scb11980]

if there is an injustice

why we singaporeans just keep our mouth shut

even if it does affect us

 

train service disrupted as early as 6.40am

but official announcement on at 9am

 

so DJ was infact helping public to seek alternative transportation

instead of thanking the DJ, they censured him

 

this is the problem with singapore

any good news or bad news

even if it affects people lives

it must come from the mouth of the authorities

and not anyone else

 

furthermore all these shifting of responsibility about train being privately owned

then why used NS serviceman

NS servicemen are like our natural reserves

to mobilise them requires public concentration especially for private activities

otherwise

why can we get NS servicemen to come to our home to clean our toilet

this is in keeping with keep our city clean campaign

[Vulcann]

The main issue here is the time frame SMRT takes to announce the disruption. An incompetent bunch of transport operators. Since it is inevitable that trains do break down from time to time, why the need for more than 2 hours to announce such disruption! At least an excellent communication level could compensate for the poor train service. Instead, the lack of prompt announcement led to worse service.

SMRT should be taken to task for such unprofessionalism. To dwell on Hossan Leong's issue is virtually moving away from the real issue i.e. poor speed of communication by SMRT to the public which caused much inconvenience to thousands who rely on public transport for their work and other important activities.

Sheesh!

 

Remember when MSK made his epic escape mentioned earlier, members of the public were not notified until many hours later.

 

IIRC the official reason for this was not to cause mass panic but some of us could guess what was the real reason...

 

Similarly, the operator may in this case tried to mitigate the effect by trying to contain the damage via quick reparation works which unfortunately did not work out.

 

Faced with agitated trapped passengers and possibility of further spill-over effect i.e. overcrowding and bad press, they have no choice but to make it public hours later.

 

My 2 cts.

[Vulcann]

Usually, radio stations will report 'live' traffic conditions based on listeners feedback. I wonder if now they will also be banned from tell you "there is heavy traffic on CTE", until there is official announcement.

 

I guess this type of daily occurence like road jams due to accidents, vehicle breaking downs are harmless to be broadcasted.

 

Motorists at most make detours, spend more time on likely longer routes and waste some more petrol.

 

And besides, who will take the trouble to verify or challenge them later?

 

On the other hand, the latest Circle Line breakdown affects many commuters of this line so they may think that it is better to confirm, double confirm and best wait for official announcement before broadcasting it.

 

Having said that, there must be some form of established protocol by LTA that in such a situation whereby the operator is obliged to make official announcement on service discontinuation to members of the public in x no. of hours.