Marbella DashCam Users

[NgWW]

@Marbella_SG Are you saying that if we highlight our problems with the Marbella Car Cam in this forum you will reply or are you setting up an separate account which we have to register for to file our complaints?

Please be more specific as to how we can direct our issues in order to get a reply from your Marbella support team.

[Marbella_SG]

Hi NgWW,

Yes you can PM us your issue here and we will do our best to reply here if not you can leave your contact number inside your PM and we will get our technical team to call you back.

Thank you


Yours Sincerely,

The Support Team
Marbella Singapore

[Angrychoo]

Hi, just bought KR8S PRO and installed 2 weeks ago. My previous Thinkwave cam, I can read my SD card on PC but Morbella's can't. Said got error. Ask Morbella sale team, no response on how to resolve. Next is the parking mode recording can only store less than 4 hours of parking. How to have longer hours of recording store in the parking mode before it got replaced. My parking hours max is 8pm to next day 10am. Has it got to do with the SD card size? Asked Morbella sales team, they said is car battery problem. And also my new cam will also experienced auto off immediately after parking the car( engine off). Same answer from Morbella sales team ( battery's problem). 

[Marbella_SG]

@Angrychoo 
Hi Sir, 
Thanks for your feedback. As our camera is recorded in a patented proprietary format, you can download a PC viewer to playback the recording video. You may download it from the link below;

http://sg.makagps.com/downloads/getDownload/203


Parking recording duration is definitely depending on the size of your current memory card and our recording size is 65MB/min and you can also adjust the storage option under "SD Card Partition" and choose your preferred storage partition as we have 3 different type of storage partition which will allow you to adjust the storage type between Drive/Event/Parking

Car battery health will deteriorate faster when your car camera is connected directly to the car battery. Hence it will be great if you can share with us via PM on the age of your car battery as we are not here to push our responsibility away and we will be more than happy to replace a new unit if your device is faulty.

Thank you 

Yours Sincerely,


The Support Team
Marbella Singapore

[RayRay99sgmy]

@Marbella_SG just got my car 2 weeks ago. With the KR8s installed. But I noticed the dashcam will restarts on its own while driving. Can you advice ? Something wrong with the dashcam ? It should not restart while driving. 

Edited August 7, 2022 by RayRay99sgmy

[Squidward]

Hi @Marbella_SG I am having problems accessing the video footage from a minor accident as we don't remember the wifi password. Is there anyway we can reset the password without overwriting the video? Or can we access the SD card externally? 

[Yeshe]

@Marbella_SG if the touch screen is out of calibration, how do I get into the settings to recalibrate the screen if I can't even touch to click it?

[Marbella_SG]

@Yeshe Can we know which model are you using?

Thank you

Support Team
Marbella Singapore

[Yeshe]

On 5/30/2023 at 4:18 PM, Marbella_SG said:

@Yeshe Can we know which model are you using?

Thank you

Support Team
Marbella Singapore

KR3

 

[Marbella_SG]

On 5/30/2023 at 10:46 PM, Yeshe said:

@Yeshe  

Thank you for your kind response.

Please kindly contact our technical support line via Whatsapp at +6591331596 and we will see what are the options we can explore.

Thank you


The Support Team
Team Marbella

 

 

[GFWTY]

Yes I saw it here Maalomsta

[Crazy_turtle]

@Marbella_SG Hi. Is there a viewer for mac users? This is important because after an accident, we may not be able to connect to the camera. Thanks

[Crazy_turtle]

My KR8S also have gaps in the recording. This is a big problem. Practically makes the dashcam useless

[Marbella_SG]

@Crazy_turtle Hi sir, yes you may download the Mac PC Viewer from the following download link;

https://drive.google.com/file/d/1F27zllvoBD3rgEie9I4sOrQP71bZUmxO/view?usp=share_link

 

Thank you

 

Yours Sincerely,

Team Marbella

[joeyyyt91]

Hi i have a marbella kr6 but I can not connect I have reset to default but I do not know the password can you help please

[joeyyyt91]

@Squidward I have same problem 

[jhyy]

Hi Marbella

I had got into an accident last night, and had wanted to extract out the videos from my KR8S Pro dash cam for accident filing purposes.

However, when I plugged in my 128 Sandisk MicroSD, there were no videos recorded on it. All that is shown in the MicroSD card are some Marbella files (See image) 

Is there something else that I should have done to retrieve or playback the videos? Seeking your help urgently as the potentially captured video is crucial for my filing.  

[adstan]

Got the Marbella KR9S+ dashcam recently. Unfortunately, I didn't see enough reviews with actual footage before buying. Those footage on the product website, upon closer inspection, either shows cars directly in-front that are stationary, or roads with little traffic - I now understand why. I was deciding between Marbella KR9S+and KR8S - however, seems to me they are the same chipset - so quality wouldn't be much different.

Anyway, I will upload some photos (screenshots taken on video downloaded via the mobile app). I tried accessing the video file directly from the sd card, however, like what the earlier guy encountered, the partition cannot be found by the OS, ie. not a PC viewer problem.

My opinion is: While the video footage are sharp generally, the encoding seem to very weak in terms of capturing characters and numbers - which defeat the original intent of my purchase, which is to capture license plate numbers in case of any incidents. Anyway - potential buyers make your own judgement.

L

License plate of stationary car 5m ahead not clear. I was driving below 30Kph.

License plate of moving car 5m ahead not clear. I was driving below 60Kph.

Road signs and letterings on wall not clear.