Singtel CSO tells customer "Its your damn problem"

[Thargor]

ya lor this one i agree with you

 

but Starhub, from my personal experience can always get the job done.

 

Singtel is like HP fked up and stuck up. Sir you the whole day long cant solve any problem

 

Starhub and M1 is like Canon, they may be auntie auntie dont know how to talk properly but damn they can fix your problem

 

You have a very biased warped perspective bordering on nitpicking.

 

Like I said before, any company will be happy to lose a bad customer like you.

[Cerano]

You have a very biased warped perspective bordering on nitpicking.

 

Like I said before, any company will be happy to lose a bad customer like you.

 

 

well bro

 

i think if you can put up with bad customer service like the above case then good for you!

 

however,

 

everyone here, say anyone with enough sense has decided that this there is something really wrong

[Cerano]

Ya, true but you see... the co. like this usually serve the corporate cilents, our acct spending too small liao. Somemore tied up with contract, who scared of consumers ? Our consumer protection not strong, btw, ST is ah gong co., of course profits matter.

 

 

 

Ya, the DHCP (auto assign IP) is one of the issue. Headache ah.

 

 

One thing, I know how these call-centre ppl operates, if cannot solve never mind, stall time... put on hold. You wait until fed-up sure put down the phone ma.

 

true true

[Cerano]

You lidat say, wrong Liao lor.

Whether the staff had a bad day is none of my concern.

If I speak nicely to me and they're still rude/sacarstic to me.

I will "play" with them at the same level of rudeness.

I pay $xxx per month, other people also pay $xxx a month.

Why they got 3G I don't have?

You pay $xxx A month I ALSO pay $xxx a month.

why you got 3G I don't have?

 

And I tell you, my house here (including my neighbourssss) are facing this problem EVERYDAY and everytime we try 3G.

It's definitely not "a phone problem" or whatever singtel is trying to say.

Their "can I have your contact number so we can get back to you bla bla bla" promise is never fulfilled.

 

well said sis!!

 

whether or not they've had a bad day is of no concern to us customers.

 

we dont even want to pick fights! we only want to solve the problem

[Cerano]

You must be kidding. I have the same problem with M1 since day one when I port my mob phone to m1. It has been more than 3 weeks and I have consistient on/off connection at home. One day, I even have a dead phone while in orchard road area. Do you beleive it?.

I have repeatedly call and written to M1, they have not replied to my letter on this issue. I am trying to stop all payments,including the upfront payment for the phone with a 24 months contract to M1 and waiting for M1 to cut off the line or sue me.

Meanwhile, I am using M1 contracted phone with a prepaid sim card. Later, may change to a competitor's line and just ignore M1 line till I hear from them.

 

Where do consumer like me to seek a redress and get fair deal. How can help such consumer?

 

bro

 

unfortunately in singapore,

 

we do not have this

 

http://www.pueblo.gsa.gov/complaintresources.htm

 

and any if of the bros dispute the effectiveness of this and claim that if we were to have this then singapore would also be thrown into total anarchy

 

well then good for you too

 

our only possible way to obtain redress is possibly the media and legal action if its justified.

[Cerano]

If indeed singtel is not capable to handle such basic customer interests, have you then wonder how they managed to handle millions of $ in their business???

 

There're always instances of bad services anywhere, whichever companies & industries... I don't believe any mgmt in right frame of mind would place low priority to customer satisfaction... be it singtel, starhub, m1... all would want to please their customers... except how good this is being implemented downstream, training of the CSOs, enuf resources to handle the calls, enuf backend support to the tech issues, enuf $$ to install base stations all over the places yet able to stay profitable & able to answer to shareholders, staffs pays/bonues etc...

 

bro

 

i do not question their customer service policies

 

i question the implementation and enforcement of such policies.

 

You see they can have all the core values in the world on their board but at the end of the day its the guy hiring these kids to answer phone call that counts.

 

And furthermore, it is very evident from this stomper's experiences that the staff have not been made aware of the possible repurcussions of such a debacle eg. dismissal.

 

you said that there are black sheep in every trade. This i do not dispute with you. Its just that certain firms have more.

 

The STOMPER's experience is not an isolated incident as there have been cases as corroborated by our very friends here in MCF.

 

They churn in loads of money because they are very selective and they care more about their money churning clientele, most corporate lines.

[Cerano]

Luckily I'm with starhub! So far so good lar!

 

Actually, I find the Army customer service nowadays quite good...

 

Sir, NSF clerks all very gu lat these days

[Thargor]

well bro

 

i think if you can put up with bad customer service like the above case then good for you!

 

however,

 

everyone here, say anyone with enough sense has decided that this there is something really wrong

 

The truth of the fact is you are still nursing your grudges over the Iphone 4 issue...

 

How long do you wanna to harp on it?

[Cerano]

That one is slavery not customer service. So if I enter a restaurant I can throw the food at the waiter n he can not retaliate? I used to work as a cso during my jc days, and I can tell you the sgreans are very very bad customers.

 

Some of the ridiculous one which I can remember are

1) I only use 112mins, why u guys charge me for 114mins? I dun want waiver I wan you to explain.

2) I want to customized the bill format. Cannot? I want to speak to yr manager!!

3) My Line was cut off due to 6mth non payment, better connect back for me otherwise I write to media

4) I knock off at 10.30pm k ask the shop to wait for me? My off day is the day after next.

5) I loss my phone, my friend tell me there is a gps that can locate my phone right? No? I wan to speak

to manAger. U r not helpful.

 

Most of the case is a no no!! Then they will go into angry mode n threaten n then abuse you verbally n

challenge you to cone n find u. So I quit after half a yr, that job is destined to suffer emotional distress. Oh ya not forgetting the Indians, ask for everything to be free n can keep asking n trying for more than hr.

That explain why u guys can't get the.

 

Spare a tot for the service staff... They are nice people dun blast them with yr rudeness. For the above

case I think is hp issues, otherwise what do u expect? Build base station outside yr hse?

 

bro

 

i understand where you are coming from.

 

but exactly as our sis said, the customer is always right. yes true singaporeans may be quite unreasonable at times but a CSO is required to be professional at all times.

 

This is the same of all front-line staff.

 

How would a company's image be portrayed as if their staff can say such a thing.

 

A customer's problem is your problem.

[Cerano]

The truth of the fact is you are still nursing your grudges over the Iphone 4 issue...

 

How long do you wanna to harp on it?

 

definitely not bro

 

i have gotten all my iphones from SH

 

and im thankful for that

 

i am just seeking to raise awareness on the issues that plague our society

[Zniper]

Compare their clientele base lor....Singtel should have more clients, so more calls lor

 

who says they hav more clients? even if so, they shld hire more ppl and make sure they are up to the standards to answer phone calls... who says their reception cant be worse dan starhub?

at least i noe minimally, the CSO shld not use tis type of attitude to tok to customers... i'm fine if the CSO unhappy or anyting over the phone but at least shld try their very best to solve customers' issues...

[Cerano]

who says they hav more clients? even if so, they shld hire more ppl and make sure they are up to the standards to answer phone calls... who says their reception cant be worse dan starhub?

at least i noe minimally, the CSO shld not use tis type of attitude to tok to customers... i'm fine if the CSO unhappy or anyting over the phone but at least shld try their very best to solve customers' issues...

 

 

thats the attitude bro!

[Thargor]

bro

 

i understand where you are coming from.

 

but exactly as our sis said, the customer is always right. yes true singaporeans may be quite unreasonable at times but a CSO is required to be professional at all times.

 

This is the same of all front-line staff.

 

How would a company's image be portrayed as if their staff can say such a thing.

 

A customer's problem is your problem.

 

How would you like to be a CSO that has to deal with dozens of customers like yourself every single day?

 

Tell me, how will you feel?

[Cerano]

How would you like to be a CSO that has to deal with dozens of customers like yourself every single day?

 

Tell me, how will you feel?

 

 

bro

 

i do not dispute the fact that a CSO's job is hard.

 

I do not dispute the fact that a CSO's is human.

 

However,

 

the base requirement of customer service even if you are unable to perform and provide or acquiesce to requests,

 

is that you offer politeness and do what you can.

 

That is even when the customer is shouting at you you have to maintain your composure.

 

if you cant do that im sorry you're not cut out to be one.

[Thargor]

bro

 

i do not dispute the fact that a CSO's job is hard.

 

I do not dispute the fact that a CSO's is human.

 

However,

 

the base requirement of customer service even if you are unable to perform and provide or acquiesce to requests,

 

is that you offer politeness and do what you can.

 

That is even when the customer is shouting at you you have to maintain your composure.

 

if you cant do that im sorry you're not cut out to be one.

 

How old are you may I ask?

[Cerano]

How old are you may I ask?

 

old enough to have realised the pragmatism of the world.

50.

[Jman888]

like i mentioned many time, complaint is a form of art and patience is a virtue....

 

somehow i always get my problems solved fast and easy

 

no points trying to raise awareness if everybody respond is becoming hostile on every occasion

[Cerano]

like i mentioned many time, complaint is a form of art and patience is a virtue....

 

somehow i always get my problems solved fast and easy

 

no points trying to raise awareness if everybody respond is becoming hostile on every occasion

 

only u and thagor hostile against me the last round

 

at least everyone has enough common sense to see that the company and the CSO is at fault this time