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Hup Long Automobile

Gadgeter

By Gadgeter,
in Complaints

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Sabian

Sabian

Turbocharged
(edited)

Sorry to hear of your harrowing experience with PI.

 

Hard not to equate them to those Sim Lim shop PCN S-holes.

Edited by Sabian
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Good-Carbuyer

Good-Carbuyer

1st Gear

Little do I expect that one day, I'll be posting such a thread in MCF myself.

 

While I'm trying extremely hard not to post this, I guess the rest of the bro/sis should learn from my experience and take it as a lesson when you go shop for your next used car.

 

In the week of 6th Dec 2010, I went to look at a particular car at the above dealer.

I instantly like the ride, price wise was reasonable.

 

After i tested it, i almost sign on the paper immediately. However, i have certain doubts which i needed to clear first. There is more but i decide to list one of the 5 main ones.

 

1. a few scratches i want him to fix before handing over and the car should be well polished.

2. I want full tank of petrol when i collect the car

3. to fix the 5 dents before handing over.

4. is the car serviced regularly?

5. there is a crack on the right headlight, will there be problem of water going into it?

 

The reply from the SE who happened to be the owner as well responded.

 

1. the car is in original paint work condition. don't spray else the car no value.

2. yes, it will be done when hand over

3. yes, it will be done when hand over

4. yes, i go to G... eng.... for regular servicing and my last servicing was 2500km ago (as shown in trip B meter).

5. DONT worry, there wouldn't be any problem with the headlights.

 

On 13rd Dec, i became the proud owner of this car.

And as i have a pre-planned oversea trip, i left the car undriven from 17-25 Dec 2010.

 

Remember item 1 of the above?

Car being in original paint work condition? As i was detailing the car on 26 Dec, I realised that the right 2 doors was being sprayed before!

It's my fault for not being more careful when i was inspecting the car before buying... The bonus point? there is no major accident. Perhaps the owner brushes the wall before.

With regards to the polishing job before handing over the car? I don't even want to go into details for this.

 

I drove the car from 26-29 Dec. Just as I stopped my car in the parking lot on 29 Dec 2010, i noticed that i didn't park properly. When I tried to restart the car, it just stalled and battery was flat!

Called the SE, and he was kind enough to provide me the contact of the shop where he purchased the battery (9 months ago). I told him, i only driven the car for 8 days! he should be responsible.

Anyway, long story short on the smsing here and there, on who's responsibility. In the end, the boss of Hup Long instructed that they will foot for it. Kudos to the after sales service! [thumbsup]

 

Item 2.

Nope, there was no full tank given. In the end, i had to make the SE honour his words.. he gave $50, which is barely enough. [:|]

 

Item 3.

Dents wasn't fixed when i collected the ride. Although the SE have given me $50, i had to make my own arrangement to fix the dents!!!! [:|]

 

Item 4.

The SE/owner said that he service his car regularly? However, Saaber (MCFer) suggested that i should change the oil and not to trust the SE/owner for his words.

On 30 Jan 2011, i sent my car for servicing and the trip B meter now reads 4950km. So, effectively, I only drove the car for about 2500km after collecting it on 13th Dec 2010.

Guess what is the colour of the engine oil, dark black in colour!! So much for honesty from the SE.

I didn't take the photo of the oil but I managed to take a photo of the air filter. At i thought the SE used Carbon air filter, :D , but I realised i was wrong.

 

 

 

Item 5.

This is the deal breaker and i feel that there is a need to share my experience with the rest of the MCFer.

As we all know, it has been raining since yesterday. I'm fortunate that I parked in a MSCP. It was raining while i was on my way to work this morning..

When I reached my office, i realised that water have slipped into the headlights!!! It is less than 2months and with a total travelled distance of 2600km after i collected the car!!..

I was given the assurance that I will not face this problem!!

I called Hexing and was being informed that the headlight will cost me $400 (before GST and parts only)!

 

 

I smsed the SE, but he didn't response.

So, whoever is reading this (from Hup Long). Dont call me unless you can settle this.

I shall not going into details about the leaking absorbers (front and rear right) which is going to cost about $1K (parts only) which i found out on 29 Jan 2011.

 

Disclaimer: This thread will be highlighted and serve as a good reminder to all buyers, to be smart when you make your purchase.

The above is based on my true personal experience within 2 months of ownership, I have seek legal advice and know my rights before I decide to post all the necessary info.

So sorry to learn about this. Can know if you are a lady? Example: a sister of mine told a salesman she like black colour, before asking the salesman if the dark blue colour article before her, black colour. She wanted to buy when the salesman replied her, yes. What I mean is: a fool and his/her money soon part company. In such instances, the salespeople not to be blamed.

Another, current example: a company engaged a contractor who failed to deliver on the previous project, hoping to help the contractor recover his lost. Now the contractor re-produce his same performance as per previous failed project.

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Boxster

Boxster

2nd Gear

Hi regarding the cracked headlights maybe you can apply some clear silicon on the surface and clean the excess off if you do not wish to change a new headlight.

However the crack will still be visible.

For the moisture maybe you need to use a hairdryer or something to "Try" too remove the moisture.

I have tried the silicon method on crack tail light and it works.

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Hungee

Hungee

Neutral Newbie
(edited)

sometimes the resale division of AD charge more. but its worth it for peace of mind

 

Resale Division of AD also smoke one ... few months back, I sold my car to one of such Resale Division of AD in Pandan Garden. It then advertise "well maintained by universary teacher ... " I don't work in any Uni leh [laugh]

 

But doing oil change & polish before handing over is true. 'Cos I saw their workshop having some non-AD carried brands changing oil, and they have a corner for washing & polishing cars ...

Edited by Hungee
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Saggi

Saggi

1st Gear

well guys.. i think sometime is the SE that Fxxx up the thing.. as for the company maybe is ok.

years ago , I bought my Wish from them and pay some deposit cash and cheque for the booking.. guess what.. the SE run away with my deposit.. and later the company called me up to check if i have made the payment to the SE.

Guess some investigation was done.. and they bear the difference. No addition cough up from my side. I got the car.

 

Later my brother also get the car from them too..

 

year pass but not sure if they service standard have changed.. or SE have changed...to a better grade..

 

anyway , that SE who took the money and run still around and i remember i Saw him in car mart Ubi... well..!!

so have to be careful... guess that is some honest one but maybe 1 vs 10...

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Coupecabriolet

Coupecabriolet

Clutched
(edited)

Resale Division of AD also smoke one ... few months back, I sold my car to one of such Resale Division of AD in Pandan Garden. It then advertise "well maintained by universary teacher ... " I don't work in any Uni leh [laugh]

 

But doing oil change & polish before handing over is true. 'Cos I saw their workshop having some non-AD carried brands changing oil, and they have a corner for washing & polishing cars ...

 

are you sure they typed it as "UNIVERSARY" and not university? :D

Edited by Coupecabriolet
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Gadgeter

Gadgeter

2nd Gear
  • Author

Hi regarding the cracked headlights maybe you can apply some clear silicon on the surface and clean the excess off if you do not wish to change a new headlight.

However the crack will still be visible.

For the moisture maybe you need to use a hairdryer or something to "Try" too remove the moisture.

I have tried the silicon method on crack tail light and it works.

 

 

Thanks, will try that.

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Hungee

Hungee

Neutral Newbie

are you sure they typed it as "UNIVERSARY" and not university? :D

 

haha ... the typo strongly suggest that the actual owner (me) is not qualified to be a university teacher :D

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