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Regular servicing: Bad experience@BM Lexus Leng Kee

Rosschang

By Rosschang,
in Maintenance & Repairs

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Rosschang

Rosschang

1st Gear

Just drop my IS to BM Lexus for 40k servicing, went to BM coz rekon the service pricing is okay...

 

had a call later during the day by the CSO telling me:

 

1. Aircon filter need to change: 190 bucks

2. Front disc rotor might need replacement after another 10k or so: 1.2k

 

I like o_O... just drop lexus stockiet He Xing a call, original lexus aircon filter: 39 bucks, 3rd party 28 bucks. Getting it next week.

 

Due to the amount of work required the service mgr told me might only be able to finish late the same day. Due to other commitment unable to collect the car on the same day, I opt to collect next day morning.

 

2nd day, collected my car. To my horror, there are assorted new scratch around the car. One line at rear bumper, another two scratch area at both rear door.

 

..sigh.. The service mgr say bm will respray for me. Will sent in another day. My question is, do you guys think it is possible to demand for them to pay while I sent my car to some other spray shop? No confident in letting BM rectifying it.

 

Bm is loosing my trust after first encounter already. :( [:(]

 

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Passion

Passion

5th Gear

BM pricing never cheap. They quote me air con filter at 82 dollars and wiper blade at 45 dollars. I go outside by only 16 dollars for air con filter and 28 for wiper blade.All original.

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I_RIDE_DEEP

I_RIDE_DEEP

2nd Gear

My case is worse. Leng kee has a second level workshop. After servicing, the technician drove so quickly downslope that my front fender got scraped. I just shake my head.

 

Next time you are there , just see how many fenders get wacked on the way down from second floor.

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Astonmartin

Astonmartin

Neutral Newbie

I sent my SC for regular servicing last month. Total bill was 1K+ [sweatdrop]. Aircon filter they charge $298!! Btw Borneo motors Lexus has 4 service menus range from $265 to $673 (excluding Aircon filter,etc..) [speechless]

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Eyke

Eyke

Supercharged

if u feel Lexus is reliable enough and you didn't buy a lemon,

thus would probably not need warranty, just go outside to service.

 

y pay premium/be carrot head?

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Jefkking

Jefkking

Clutched
(edited)

Sent in my car in year 2006 to Leng Kee and with my newly installed OZ rims.

 

Upon collection, found deep scratched on my 2 rims (I paid S$ 15 for wheel balancing as per SA advice) and SA just willing to pay me S$ 20 of petrol voucher as goodwill. (What the f--k and i told him off that i'm not a begger)

 

Demand for full 2 new OZ rims and the SA so reluctant to settle it and said nothing he can do.

 

Requested SA to give a call to his Service Dept MD but he failed to do so as said "small case" not alarming BUT he can't settle.

 

Asked AD for his immediate supervisor - Service Manager and was told that he was out of lunch & un-contactable (f--ker trying to play punk with me never die before !!). I insisted and forced him to call his Manager in front of me and finally contacted his Service Manager but f--ker took 45 mins to arrive and came i n yaya & papaya and told me that he he got VIP lunch meeitng ! I f--k him and told him off that settling customer's issues more important and crucial than his lunch, without clients, will he be highly paid and enjoy his decent life ?? f--ker finally shut-up !!

 

Gave the Service Manager 4 options:-

- replace me with new rims or

- i report POLICE case and report to CASE too cum calling News Reporters for interview in front of him @ BM Leng Kee and embassed BM or

- Ask him to send their BM MD over

- get BM Marketing Coms Director to come over and he told me no such position so not able to fulfill.

 

f--k, never visit Leng Kee Svc Ctr afetr then and prefer Pandan Crescent of which was more customer orientated and caring for my ride.

Edited by Jefkking
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Eyke

Eyke

Supercharged

Gave the Service Manager 4 options:-

- replace me with new rims or

- i report POLICE case and report to CASE too cum calling News Reporters for interview in front of him @ BM Leng Kee and embassed BM or

- Ask him to send their BM MD over

- get BM Marketing Coms Director to come over and he told me no such position so not able to fulfill.

 

dun tell story no ending leh: so he chose which door?

 

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Rosschang

Rosschang

1st Gear
  • Author

BM Leng Kee just got back to me, say respray rear bumper 3 day, two rear door, 3 days

 

Dammit idjit, this is really too much, even thou FOC but the tot of leaving my car with them for the full week raise a few alarms... :(

 

And they don't allow sent outside spray shop.

 

Anyway i could raise it as a insurance claim and claim then while I do it elsewhere?

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Jamessoh

Jamessoh

Neutral Newbie

I normally send my lexus gs300 to ricardo motor at sin ming. can do a good job similar to borneo standard for a fraction of the price.

 

maybe u can consider...

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Lala81

Lala81

Hypersonic

My altis is 3+ yrs old. My 60k servicing came to $690+ after changing brake pads :o

(this after paying 99 dollars before the 3 yr mark to get some discounted price on their Toyota Shield plan)

 

Think I'm going to go service outside after this time. Any recommendations for the West area?

 

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Hamburger

Hamburger

Hypersonic

Sent in my car in year 2006 to Leng Kee and with my newly installed OZ rims.

 

Upon collection, found deep scratched on my 2 rims (I paid S$ 15 for wheel balancing as per SA advice) and SA just willing to pay me S$ 20 of petrol voucher as goodwill. (What the f--k and i told him off that i'm not a begger)

 

Demand for full 2 new OZ rims and the SA so reluctant to settle it and said nothing he can do.

 

Requested SA to give a call to his Service Dept MD but he failed to do so as said "small case" not alarming BUT he can't settle.

 

Asked AD for his immediate supervisor - Service Manager and was told that he was out of lunch & un-contactable (f--ker trying to play punk with me never die before !!). I insisted and forced him to call his Manager in front of me and finally contacted his Service Manager but f--ker took 45 mins to arrive and came i n yaya & papaya and told me that he he got VIP lunch meeitng ! I f--k him and told him off that settling customer's issues more important and crucial than his lunch, without clients, will he be highly paid and enjoy his decent life ?? f--ker finally shut-up !!

 

Gave the Service Manager 4 options:-

- replace me with new rims or

- i report POLICE case and report to CASE too cum calling News Reporters for interview in front of him @ BM Leng Kee and embassed BM or

- Ask him to send their BM MD over

- get BM Marketing Coms Director to come over and he told me no such position so not able to fulfill.

 

f--k, never visit Leng Kee Svc Ctr afetr then and prefer Pandan Crescent of which was more customer orientated and caring for my ride.

you sound like a hooligan.......... :blink:

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