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Sent my jaguar for first servicing, Told the service consultant it was jerking at low speed. A fellow jaguar owner experienced the same thing but he said his mechanic in England told him it could be rectified with tuning, he owns the same model in England. However the service consultant said Jaguar Singapore has no similar computer software. I suppose he expects us to live with the shortcoming of the car at low speed. I was puzzled: if it is available in UK how could it not be available to Jaguar Singapore!!! I emailed Wearnes to suggest that they bring in the software for the benefit of their customers in Singapore. Guess what, the consultant called to say he would update my car software but he is not sure if it would rectify the issue of jerkiness at low speed. He also explained that the software update has nothing to do with tuning as tuning involves taking apart the car engine and Jaguar Singapore would not do it. I still don't comprehend the service consultant's explanation. But I left it at that as the car is now more pleasant to drive at low speed. There is a further surprise. The consultant charged me for the software update!!! I wrote to Wearnes the next day that I should not be charged for the update, anyway it should be covered under the warranty. The service consultant called to say he had wrongly charged me and would refund me the money. The service consultant nearly drove me nut. It is suppose to be a routine servicing but so much time had been wasted in making clarification. What do you make of such a service consultant?