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Posting on behalf of a fellow driver encountering a bad experience with PPS company. Fellow forummers, appreciate you for taking your precious time to read this post. Have posted pics as evidence for the claims. Note: This is a very long post!! Just want to share this awful and terrible experience of mine. My dad decided to do Paint Protection System (PPS) for his car hence I researched about various companies on before deciding on one. Settled with a company which name starts with G, which has loads of awards. Before I went there, the owner-operator was very patient and friendly in answering my questions. The PPS was done recently on 3rd September 2016 and till date around 2 weeks had passed. Throughout this 2 weeks, we only washed the car twice, first wash was 1 week after doing the pps and second one was on Thursday night. I found out that the front bumper was not coated because there were no usual effects of PPS seen on that paint area and upon close inspection, minor scratches and minor swirl marks at 4 door handles were clearly visible and not removed. Thus I texted him to inform him about this issue. Then there comes some messages that were deemed offensive to me. The Conversation goes like that: Owner-operator told us to go back to take a look and that the door handle have been coated. I know it has been coated but why were the swirls marks and scratches not removed in the first place? Did they just blindly coat the area without removing those? Prolly yes. Asked them what if still unable to rectify their issue despite going down, he said if harsh scratches who able to remove but clearly, the swirl marks and scratches are not really harsh. And FYI, I’ve engaged another detailer to remove it already. Moving on, he offered to respray for free too. So at this point, clearly I wouldn’t want to respray just those small parts because I’m afraid there will be two-toned colour. Hence, I made this casual remark of rather refund portion of the money than to waste the money on respraying. Here comes the most offensive part to me, he said “job was done properly blah blah” and at the last sentence of the message, he said “End of the day, the motive is obvious” I was like hello?? What for would we impose scratches for nothing and go back to ur side to claim for a refund? Do you think we would stoop down to that level?? Seriously!! This is the way he treat his customers im impressed. Continuing the convo, he said that the price I paid was discounted too and that my car was a one year old car with lots of defects. He offered the discount without me mentioning in the first place and now he want to blame me for it? Discounted price does not mean discounted job, if that’s the case, I would rather pay the non-discounted price or patronise another shop. Furthermore, if the car is only one year old yet they are unable to solve how they are going to solve issues on much older cars? Im nt sure. So my dad brought the car back for rectification yesterday but not much work was done except for coating the front bumper. But as for the swirl marks on the door handles, they seemed untouched, except for the driver’s door but scratches still visible. Texted the owner-operator about this, received no reply. And told them I would like a partial refund. Until this morning I received a message from another number saying that they are able to refund me $60. Only a mere $60 for so much trouble of going down again yet unable to solve the issue etc. Furthermore, so troublesome to get the refund of $60. Decided to do away with it. Really regretted choosing them and have to deal with such bad attitude and poor customer service by the owner-operator. We removed the warranty label on the car and won’t bother going back to their shop anymore. Thanks for reading this incredibly long message and my motive here is just to share my negative experience to fellow forumers. Have a nice day ahead peeps.

My Air-conditoning unit broke down. Fan coil running but there are no cold air. Outdoor unit not running. Make appointment with Daikin to come down for diagnosis and repair. ( All event stated are document with proof of invoices, pictures and records of attendance) The Chronology of event. Daikin Technician came down on the following dates: 10, 17, 22, 29 Sept AND 5 Oct 2015. On 10 Sept 15 – 1800hrs. One technician came down test and replaced the remote control set. System unable to start up. Use the Remote controller to test for Error code (E6) Went to check the outdoor condenser. And check compressor protective device – OK. Afterwhich, told me compressor faulty and need to replace. (Compressor warranty still valid). Make payment of $158.80 for the remote controller. On 17 Sept 15 – 1700hrs. Two Technicians came down. Replaced compressor and connect back copper valve and tube. Replaced Magnetic Contactor switch and its auxiliary connection wire. Took 2hrs to complete. System unable to turn on. Error code (E0). Technician reply : Fan coil electronic module card faulty; need to take back repair / replace. Make payment of $581.65. Labour accessories parts. Received CASH from owner. 22 Sept 15 – 1200hrs. (Prior that, One lady from the Service Dept called to make appointment with me and quoted me to pay them $53.50 for the module card repair.) 2 Technicians came down. Put back the module card at Fan coil unit. Turn on supply. Unable to turn on the system again. Generated error code (E0) again. Technician reply: Suspect outdoor Condenser electronic module card also faulty; need to take back repair/replace together with indoor fan unit’s electronic module card. This time took back both module cards for repair/replace. 29 Sept 15 – 1030hrs (Prior that, one lady from Service Dept called and make appointment with me and remind me to pay them $53.50 for the previous repair. I asked her, if still cannot rectify the problem, how? She replied: we will subsequently ask our Engineer to go down and check) This time, same technician and one Engineer came down. Install back the indoor module card and went outside to put back the outdoor condenser’s module card. Turn on power supply, heard a loud “POP” sound. The module card (condenser) was burnt. Tripped my DB electrical Main incoming breaker (80A) supply. Whole house no power supply. Both Engineer and Technician did further check and reply: Suspect your fan motor short-circuited. We will bring back outdoor module card for further check again. 5 Oct 15 – 1030hrs (Prior that, Same lady from Service Dept called and make appointment with me and quoted me the price $211 for fan motor (Condenser) plus back-payment for the repair of module card of $53.50. I asked her is the problem solved? She replied: can only confirm on the actual day. I asked her why she kept asking me to pay for repair cost. She replied we had already repair the module card the previous time and you have not make payment) Same Technician came down with outdoor module card. Install the card back to condenser outside. Connect to a new fan motor. Turn on power supply. Heard a loud “POP” sound. The Module card was badly burnt (took picture of the burnt module). Circuitry Fuse and Resistor badly burnt. Tripped 3 protective devices - DB Main incoming 80A MCB, 20A MCB for the aircon and also the ELCB. Technician reply: Not sure what happen. Need to check further. No problem with the original fan motor. I instructed them to “Stop Work” and ask them put back my original outdoor module card. Called the Service a couple of time in the afternoon for follow-up. Unable to get someone whom can discuss or get a satisfactory answer from the Customer Service lady. Kept saying, we will refer you to our Engineer. Finally, One Sales Engineer called in the evening. He requested to send their technician to come down and repair again. Suspect maybe some of the components faulty. I replied him: No way! Just refund me the payment made. He replied: We need to go down and take away the components installed previously i.e. compressor, electrical parts and etc, take stock and check everything is in order, put up a report and get approval from Management. Afterwhich, Finance will issue a back payment cheque to you, at least one/two month later. I wanted a letter/memo from him. He said OK. Till now, still did not receive a reply/news from them. Kept Calling the Hotline, Customer Service Ladies kept saying, will get someone to call you. Still NO response from them. Personal opinion: I was utterly disappointed with DAIKIN (S) deliverables. I did a market survey of the price. A brand new set cost me $1,850!!! I have paid Daikin approx $750 and not repaired. I feel short-changed by them!