J.D Power and Associates has released the result of the study on the overall dependability of three-year vehicles sold in the US. Some 31,000 car owners of 2009 model-year vehicles were polled regarding the problems they encountered with their ride over the last 12 months.
From the 32 brands included in the survey, 25 improved their scores with Lexus topping the chart with 86 problems per 100 vehicles (89 PP100). This is followed by Porsche with 98 PP100; Cadillac with 104 PP100; Toyota with 104 PP100 and Scion with 111 PP100. Another feather in Lexus’ cap is that the Lexus LS had the fewest problems in the industry with 72 PP100.
At the other end of the chart, Chrysler and Dodge need to put in extra effort to win back the consumer’s trust in their products. Predictably, Chrysler went on the defensive, arguing the company and its vehicles have been through major changes since 2009. "These results are based on cars sold three years ago. Since that time, we have made significant changes to our product lineup and everything else about our company's structure and the way it develops cars," Doug Betts, Chrysler's senior vice president of quality, said in a statement.
From an industry wide perspective, overall vehicle dependability across all brands and vehicles has improved 13% over last year's scores. “Despite facing immense challenges in 2009, automakers placed a keen focus on delivering outstanding levels of quality, which they understood would be essential to their long-term success,” said David Sargent, vice president of global automotive at J.D. Power and Associates. “Three years later, owners of these models are enjoying unprecedented levels of vehicle dependability and manufacturers are experiencing market recovery," he added.
The results of the individual segment can be found below.