Advice please, brudders! Should I go CASE?

[Vroomtattat]

Hiya MCF brudders, need your advice here as I'm at my wit's end.

 

Bought a sofa set from P***** & R*** around middle of 2009 and was told by the salesman that the leather they use (Eco leather) supposed

to have been treated in such a way that it can withstand spillage, easy to maintain and durable, 5-10 years no problem. Well, that was what we were told.

 

I even mentioned to the salesman that the sofa that I was replacing lasted me 8 years before the leather started to crack (with little maintainence).

 

To my horror, about more then a month ago, I discovered that the so-called Eco leather had started to form "blisters" at the edge of the seats and some had tear in them (1 cm long). Called P***** & R*** to complain and was told by their customer officer that I did not "take care" of the leather, that's why the cracks and tear. "No no no" I said, leather where got like that one and it was only after slightly more than a year, I told her. I demanded a replacement of the seats and if need be I'll pay for them 50-50.

 

Sent in photos of the damage and the CSO informed me that they will get their factory people to review and they will decide the next course of action.

 

Should I get the replacements seats knowing that the leather may be of inferior quality? Or should I go to CASE and thrash it out?

 

Headache arhh because until now no calls from them regarding the replacements and the sofa set cost me $2K+

 

How arhh??

[Ahtong]

Feel sorry for you but do you have anything in black and white regarding the sofa's quality?

 

Saleman's comments must be taken with large handful od salt one.

 

 

[Tigerwoods]

I also bought SOFA but not P & R. Salesman say its treated leather with synthetic coating and scratch resistant.

Now so many scratches ...

haizzz that company already folded...

[Vroomtattat]

Bro, what kind of leather will tear so easily one? Last night one piece of "skin" came off, about size of 2 fifty cent coins.

 

Faint arhhh!!

[Avant_stealth]

Bro, what kind of leather will tear so easily one? Last night one piece of "skin" came off, about size of 2 fifty cent coins.

 

Faint arhhh!!

 

BBQ leather sofa. the part that dropped off was the chao tah part of the bbq sofa, i think

[Galantspeedz]

i suspect the material is leather bond

[Beehive3783]

Bro, what kind of leather will tear so easily one? Last night one piece of "skin" came off, about size of 2 fifty cent coins.

 

Faint arhhh!!

PVC leather will exhibit such characteristics. My car's driver seat is tearing also.

[SimonTan]

Singapore got no consumer rights protection.

Can cow peh but in the end....waste time.

They just say salesman over promised, give you a $50voucher on condition you buh $500worth from them.

 

[Little_prince]

ya lor

 

seems more like pvc than leather...

 

let us know the name of the shop so that we can boycott

[Robo]

ehhh.... pretty much nothing u can do

[Vroomtattat]

PVC leather will exhibit such characteristics. My car's driver seat is tearing also.

 

PVC leather?? But but it smelt like a cow when it first came. You know that kind of leathery smell?

 

The piece which came off was thin like paper

[Beehive3783]

PVC leather?? But but it smelt like a cow when it first came. You know that kind of leathery smell?

 

The piece which came off was thin like paper

Yes.. thin like paper, maybe even thinner. Yes it's PVC or PU leather. I had my seat checked by Gosford JB and that's what they told me. Real leather is thicker than synthetic leather and won't tear so easily.

[Vroomtattat]

ya lor

 

seems more like pvc than leather...

 

let us know the name of the shop so that we can boycott

 

P*c**t & Ra*l . . . . .

[Csnewbie]

I bought an imported leather sofa which was said to last for 5-7 years.

 

But it lasted only 2+ years.

 

Now not buying fr N**a,but direct fr factory & imported fr M'sia,

 

it is said to last abt 5 years.I will see how it goes.

[Beehive3783]

P*c**t & Ra*l . . . . .

*i*ke* & **i*

 

fill in the blanks for you

 

Anyway, they will just dismiss your case as wear and tear and tell you to fark off. If they do something for you, then it would be a miracle

[Little_prince]

PVC leather?? But but it smelt like a cow when it first came. You know that kind of leathery smell?

 

The piece which came off was thin like paper

 

smell very easy to make lor

 

just spray a chem...

 

just surprised such a big company quality so jialat

[Csnewbie]

I think Case cheating in numbers easy tot.

 

Cheating in abstract things like quality,difficult.

 

 

 

 

 

[Galantspeedz]

PVC leather?? But but it smelt like a cow when it first came. You know that kind of leathery smell?

 

The piece which came off was thin like paper

 

is it very smooth to touch? if yes, possible is leather bond.... means instead of full leather

 

leather bond is also made of leather but difference is... all the left over leather is mixed together and bonded as 1 thus it is not as durable....

 

it is very smooth to touch..... much more than real leather