Gearbox issues; and problems at VW Service Centre

[Fels]

Looks like I might be talking with an auditor...,coincidentally, my company in having external audit since Wednesday.. Hehehhe

Lol... yes. Auditing is one of my responsibilities. Certified smmt automotive industry system auditor and certified vda automotive industry process auditor.

[EricChan]

In other words you are not familiar with the usage of ppm.

 

Ppm is a very practical and hands on method of accessing the failure rate in its identified phase. Calculation of this figure requires in the ground feedback according to the required quality system. These actual cases captured by the warranty and the QE are then translated into actual figures to ascertain if there is indeed a quality problem.

 

Are you familiar with clause 8 of iso9001?

doesnt matter whether i know or not.

there are such things as inherently more unreliable system regardless of iso9001 or ppm.

take a transistor : is it more reliable than an IC chip ..can it ever be made to be with all the iso 9001 , ppm ??....

anyway you said you did corrective action analysis on dsg 7 so you must have a vested interested in VW contrary to what you mentioned .  Because of your corrective actions or recommendations on dsg 7 there should be a lower unreliability issue now so if we are still seeing sufficiently significant numbers of failures, it means that the corrective actions are still less than adequate to reducing the number of complaints to a more manageable figure  which in turn reflects on your performances in this area

Edited March 31, 2016 by EricChan

[Blackyv]

Lol... yes. Auditing is one of my responsibilities. Certified smmt automotive industry system auditor and certified vda automotive industry process auditor.

Then what you said make sense already.. Most auditor only talk in theory but know nuts about reality.... Hehehhe... Sorry, that's how I perceive an auditor to be... I know, it's just a perception without facts and stats., my bad.... Lol...

[Fels]

Then what you said make sense already.. Most auditor only talk in theory but know nuts about reality.... Hehehhe... Sorry, that's how I perceive an auditor to be... I know, it's just a perception without facts and stats., my bad.... Lol...

Lol... you don't seem to know much about quality. I'm not from the auditing firms. I'm from the direct manufacturer. You seem to be unable to understand the purpose of the audits

doesnt matter whether i know or not.

there are such things as inherently more unreliable system regardless of iso9001 or ppm.

take a transistor : is it more reliable than an IC chip ..can it ever be made to be with all the iso 9001 , ppm ??....

anyway you said you did corrective action analysis on dsg 7 so you must have a vested interested in VW contrary to what you mentioned . Because of your corrective actions or recommendations on dsg 7 there should be a lower unreliability issue now so if we are still seeing sufficiently significant numbers of failures, it means that the corrective actions are still less than adequate to reducing the number of complaints to a more manageable figure which in turn reflects on your performances in this area

You sure you know what are you talking?

[Blackyv]

Lol... you don't seem to know much about quality. I'm not from the auditing firms. I'm from the direct manufacturer. You seem to be unable to understand the purpose of the audits

 

Don't know leh, I prefer ownself check ownself kind of audit.... Lol...

[Fels]

Don't know leh, I prefer ownself check ownself kind of audit.... Lol...

You know... what ownself check ownself leads to.

[Rskc]

pt to note is that company pays auditing companies to audit them to get the certification. Anyone will bite the hands that pays them? Unless there is gross findings. In another instance an auditor sent from overseas even came not to audit but looking to go shopping.

 

I have been audited by external SOX, TS, ISO auditors in a few different industries for many years. Most recently I have been an internal SOX and ISO auditor for a couple of years. I have never been in a company that had failed the external audits.

 

My point is it is NOT difficult to pass the external audits. And yes I do not trust 100% all these TS/ISO/SOX certifications.

Edited March 31, 2016 by Rskc

[EricChan]

Lol... you don't seem to know much about quality. I'm not from the auditing firms. I'm from the direct manufacturer. You seem to be unable to understand the purpose of the audits

You sure you know what are you talking?

From most ordinary folks stand point the view is simple: if i buy a brand new car and drive sanely llike any other normal folks and do proper and timely maintenance would I get a reliablity problem with car x and if so how much pain is that going to cost me? this has been debated and debated and die again and again without end  so i wont bother 

[Fels]

pt to note is that company pays auditing companies to audit them to get the certification. Anyone will bite the hands that pays them? Unless there is gross findings. In another instance an auditor sent from overseas even came not to audit but looking to go shopping.

 

I have been audited by external SOX, TS, ISO auditors in a few different industries for many years. Most recently I have been an internal SOX and ISO auditor for a couple of years. I have never been in a company that had failed the external audits.

 

My point is it is NOT difficult to pass the external audits. And yes I do not trust 100% all these TS/ISO/SOX certifications.

I have audited and been audited before. It's not easy to get certified.

 

Which standard were you audited with?

[Kopites]

Lol... yes. Auditing is one of my responsibilities. Certified smmt automotive industry system auditor and certified vda automotive industry process auditor.

Iso auditor? Respect.

 

I thought some sort of financial auditor.

[Yuan]

Don't know leh, I prefer ownself check ownself kind of audit.... Lol...

 

Just ignore him.

 

He is a sick custard.

[Kopites]

Then what you said make sense already.. Most auditor only talk in theory but know nuts about reality.... Hehehhe... Sorry, that's how I perceive an auditor to be... I know, it's just a perception without facts and stats., my bad.... Lol...

Respect iso auditor lah. They are very well verse in their field.

 

Every year must repeat the same presentation sure pass one. My impresion as office boy. Lunch they all go prima..or ah yatt..

[Fels]

Just ignore him.

 

He is a sick custard.

Lol... you sick b**tard. Still awake?

I'm still drinking at the bar at hengshan road. Got a SQA meeting tomorrow and I'm still sober. FML.

Respect iso auditor lah. They are very well verse in their field.

 

Every year must repeat the same presentation sure pass one. My impresion as office boy. Lunch they all go prima..or ah yatt..

Lol... you can differentiate between the certification body to SQE SQA huh?

[Fels]

It's ok. I'm used to this.

Some people have very creative ways of defining quality. Then when proven they are wrong, they start to insult like calling you theory guy.

 

Well.. the industry is clear and that's how things work. Proper stats and evidence. No evidence bit pluck allegations from the sky? This forum is not the worst i have seen.

It's ok. I'm used to this.

Some people have very creative ways of defining quality. Then when proven they are wrong, they start to insult like calling you theory guy.

 

Well.. the industry is clear and that's how things work. Proper stats and evidence. No evidence bit pluck allegations from the sky? This forum is not the worst i have seen.

It's ok. I'm used to this.

Some people have very creative ways of defining quality. Then when proven they are wrong, they start to insult like calling you theory guy.

 

Well.. the industry is clear and that's how things work. Proper stats and evidence. No evidence bit pluck allegations from the sky? This forum is not the worst i have seen.

[Detach8]

So far from just talking to my limited group of friends and acquaintances (small sample size), I already heard these issues with their VWs:

 

- MU failure (Passat CC, Golf(s), Jetta)

- AC condensation leaking into cabin floor carpet (Passat CC, Touran)

- Piston crack (Audi A4, Golf)

- Outside door handle spoil (Golf)

- Brake servo spoil (Golf)

 

and others I hear and forget.

 

 

But I guess overall VW still very high quality.... BUY BUY!

 

They why your friendS buy VW?

If you wanna talk about sampling size, I guess those failure is seriuos enough even for a small market like sg... Talk about ppm, you know how many bread and butter car like altis, jazz, latio, sylphy, lancer, etc running on sg road and yet, seldom or I have not even heard before piston broken or need overhaul engine at such early years of ownership ...

 

, from the way you 'defence', your words no longer I trust fully... And yup, me too deal with automotives industry player but might no be as much as u but ...well ...

 

Well, my Latio had an AC internal cooling coil leak within 2 years from new. And I'm not the only case I've heard of. So considered reliability problem or not?

[Detach8]

I am not doubting individual consumer reports of DSG failures. I agree with Fels that while some of the weird reported issues can be annoying, they do not constitute a failure.

 

I have two Golfs (Mk6 and Mk7) in my family, a close friend has a Passat (Mk6), and another has a Scirocco (Mk3), and wife has a friend who has the new Jetta (Mk6). ALL of them are using DQ200. The only issues I've heard are juddering issues which is actually clutch wear and tear, and after one or two software re-adaptations, a replacement is in order. While it can be annoying, uncomfortable, or inconvenient (to have it replaced), it is not really a failure. Just like driving a car that has worn brakes, if you choose to continue driving to a point beyond the remaining friction material and damage your brake discs, it is not considered a failure.

 

The takeaway here is that buyer ignorance is a problem. I personally bought the Golf knowing that it has a dry clutch and will require replacement every few years or so. My mum told me she drove her first car for a few years without knowing it had to be serviced, and it ran without problem till the day she sold it. If it had broken down, maybe she would have said it's unreliable.

 

The real test is when the car gets beyond 10 years of age or beyond 200K in mileage. I'm eager to see how this 2009 Mk6 Golf holds up.

[Fels]

I am not doubting individual consumer reports of DSG failures. I agree with Fels that while some of the weird reported issues can be annoying, they do not constitute a failure.

 

I have two Golfs (Mk6 and Mk7) in my family, a close friend has a Passat (Mk6), and another has a Scirocco (Mk3), and wife has a friend who has the new Jetta (Mk6). ALL of them are using DQ200. The only issues I've heard are juddering issues which is actually clutch wear and tear, and after one or two software re-adaptations, a replacement is in order. While it can be annoying, uncomfortable, or inconvenient (to have it replaced), it is not really a failure. Just like driving a car that has worn brakes, if you choose to continue driving to a point beyond the remaining friction material and damage your brake discs, it is not considered a failure.

 

The takeaway here is that buyer ignorance is a problem. I personally bought the Golf knowing that it has a dry clutch and will require replacement every few years or so. My mum told me she drove her first car for a few years without knowing it had to be serviced, and it ran without problem till the day she sold it. If it had broken down, maybe she would have said it's unreliable.

 

The real test is when the car gets beyond 10 years of age or beyond 200K in mileage. I'm eager to see how this 2009 Mk6 Golf holds up.

I remember someone said i am only a theory guy who don't know how a car works. Then i explained to him on brake force distribution. He said I'm only a theory engineer who never worked on a car. Then i showed him the car and took out the brakes and started stripping them down the parts with tools to illustrate my point during the training, he said i got no real life workshop experience. Then when he found out i supported race team part warranty before, he said it's only support not the racer.

 

There will always be someone who cannot be satisfied. Let him be. Ignorance is not stupid. But wanting to be ignorant is.

[Yuan]

I remember someone said i am only a theory guy who don't know how a car works. Then i explained to him on brake force distribution. He said I'm only a theory engineer who never worked on a car. Then i showed him the car and took out the brakes and started stripping them down the parts with tools to illustrate my point during the training, he said i got no real life workshop experience. Then when he found out i supported race team part warranty before, he said it's only support not the racer.

 

There will always be someone who cannot be satisfied. Let him be. Ignorance is not stupid. But wanting to be ignorant is.

 

Enough la.

 

You are sounding like a broken record here.

 

More like stirring da bian to me.