Reno Neutral Newbie February 20, 2008 Share February 20, 2008 bro/sis, any body working for NOKIA care line? able to provide me a email address/s that i able to "Hightlight" my problem to him/her(director level or those able to made decision) directly instead of posting in their web site as i believe it never end up in "good" place(most likely it get deleted; i believe so) as it is a "complaint" issue not a "testimonial".Calling NOKIA careline will no help to me as they promise to call me back but they never do; i need to call them from time to time.... last yr(OCt 07) i brought a 6500 till now(today) ... almost 4months...still having the same problem; already send for repair twice but it does not help; last repair update was told through phone that they replace the "board" but when i pick up my mobile(collected last sunday) from the service center i was again they told me ONLY software upgrade; so i ask for a copy of service repair form; the guy photocopy & pass to me & when i read through it written "broken screws" ??!!!#@$# currently this phone still have the same problem. please help. thank you very much ↡ Advertisement Link to post Share on other sites More sharing options...
Beei 1st Gear February 20, 2008 Share February 20, 2008 If this is the way you wrote/speak to them, I think they are still looking into the Confusing English Dictionary to try to understand what you are trying to say.. Link to post Share on other sites More sharing options...
Reno Neutral Newbie February 20, 2008 Author Share February 20, 2008 hi, definitely not in this way lah. already ask someone to write a solid solid english on behalf for me;this post actually just need email address/s to write in. please forgive me on the english as per post above. thank you Link to post Share on other sites More sharing options...
Zniper 2nd Gear February 20, 2008 Share February 20, 2008 bro, i can tell u dun expect too much from their high-aboves... u think they will care one person(in this case which is u), rather will they put their time and effort to earn more ppl's money than u alone... normally, a single person's complaint weighs nothing at all... unless it's a group of u... imho. Link to post Share on other sites More sharing options...
Wave_rider Neutral Newbie February 20, 2008 Share February 20, 2008 email to nokia parent company ... Link to post Share on other sites More sharing options...
Sony 1st Gear February 20, 2008 Share February 20, 2008 most likely it will end up as a orphan Link to post Share on other sites More sharing options...
Lendevear 1st Gear February 20, 2008 Share February 20, 2008 bro/sis, any body working for NOKIA care line? able to provide me a email address/s that i able to "Hightlight" my problem to him/her(director level or those able to made decision) directly instead of posting in their web site as i believe it never end up in "good" place(most likely it get deleted; i believe so) as it is a "complaint" issue not a "testimonial".Calling NOKIA careline will no help to me as they promise to call me back but they never do; i need to call them from time to time.... last yr(OCt 07) i brought a 6500 till now(today) ... almost 4months...still having the same problem; already send for repair twice but it does not help; last repair update was told through phone that they replace the "board" but when i pick up my mobile(collected last sunday) from the service center i was again they told me ONLY software upgrade; so i ask for a copy of service repair form; the guy photocopy & pass to me & when i read through it written "broken screws" ??!!!#@$# currently this phone still have the same problem. please help. thank you very much From lousyexperience, I finally won the battle against Nokia Pte Ltd. I bought a Nokia phone in Aug 2007 through Starhub with 24months contract at $388. The phone was not functioned properly in the very first week. I tried to ask for a one to one exchange and was replied, "Nokia has no such policy". I got no choice but to send to Nokia Care Centre for repair. Between Aug 2007 and Nov 2007, countless of visitation and many phone call were made to Nokia. So much time was wasted but the phone was getting from bad to worst. I gave warning to Nokia that I was considering to file a claim against them through Small Claim Tribunal. I finally took action as there was no proper follow up from Nokia after one month. Nokia authorized a young girl to come for the first consultation and then in default of attending before the Tribunal for the rest. I finally won the case and was awarded $778 by Small Claim Tribunal in 18 Dec 2007. Nokia was given 15 days to make the settlement, but they did not respond to me. I called to check about it on 22 Jan 2008, and Nokia said that they did not receive such notice. I went to their HQ the next day, after presenting the Order of Tribunal to the Manager, he finally agree to pay. However, Nokia would pay me if only I agreed to sign a conditional letter. They wanted to keep my mouth shut and I was not allowed to disclose this claim to any third party. I refused as they had no right to impose any condition because this was not an out of court settlement. I then applied for WSS (Writ of Seizure and Sale) the next day. An appointment date was scheduled on 11 Feb 2008. I accompany the bailiff officer to Nokia HQ. Nokia was then given two options by the bailiff officer. One was to make settlement and the other one was let the bailiff officer to sticker their movable assets. They finally woke up and agree to make payment. By then, they got to pay $1,018.43 instead of $778. By sharing this experience, I hope that many have a better idea of what to do if encounter similar situation in the future. Many of us wouldn Link to post Share on other sites More sharing options...
Bryanlow Neutral Newbie February 20, 2008 Share February 20, 2008 Hi Bro Lendevear, What are the procedure? As I have an issue un-resolve with car dealer. Hope you can share with me. Link to post Share on other sites More sharing options...
Comfy 1st Gear February 20, 2008 Share February 20, 2008 hey, there's a ref source at the end of Lendevear's post. why don't u go check out that page? besides, car dealer related cases are not really applicable at the Small Claim Tribunal... do give a visit to CASE. but CASE is like toothless tiger, can meow only.. cannot bite... Link to post Share on other sites More sharing options...
Sabian Turbocharged February 20, 2008 Share February 20, 2008 meow? CASE is f ucking mute/dumb. They shd just close for good. Link to post Share on other sites More sharing options...
Comfy 1st Gear February 20, 2008 Share February 20, 2008 hell ya... too small call u settle yourself... then too major say they got no rights or power... someone tell me what can they do? waste of time and money rearing all those staff there... Link to post Share on other sites More sharing options...
Nkps 1st Gear February 21, 2008 Share February 21, 2008 go ask lawyer to write them a letter.... if they no scare, get the lawyer to sue them Link to post Share on other sites More sharing options...
Miles 4th Gear February 21, 2008 Share February 21, 2008 time to switch camp. there are many willing manufacturers eager to make your money. esp motorola and sony ericsson. Link to post Share on other sites More sharing options...
Maxus-MIFA9 Supersonic February 21, 2008 Share February 21, 2008 Don't login to S'pore e-mail address, Go to Yahoo and look for their oversea main office address. Then lodge a complaint through it. You will receive reply within 4 days by the sole agent in S'pore. Link to post Share on other sites More sharing options...
Reno Neutral Newbie February 21, 2008 Author Share February 21, 2008 From lousyexperience, I finally won the battle against Nokia Pte Ltd. I bought a Nokia phone in Aug 2007 through Starhub with 24months contract at $388. The phone was not functioned properly in the very first week. I tried to ask for a one to one exchange and was replied, "Nokia has no such policy". I got no choice but to send to Nokia Care Centre for repair. Between Aug 2007 and Nov 2007, countless of visitation and many phone call were made to Nokia. So much time was wasted but the phone was getting from bad to worst. I gave warning to Nokia that I was considering to file a claim against them through Small Claim Tribunal. I finally took action as there was no proper follow up from Nokia after one month. Nokia authorized a young girl to come for the first consultation and then in default of attending before the Tribunal for the rest. I finally won the case and was awarded $778 by Small Claim Tribunal in 18 Dec 2007. Nokia was given 15 days to make the settlement, but they did not respond to me. I called to check about it on 22 Jan 2008, and Nokia said that they did not receive such notice. I went to their HQ the next day, after presenting the Order of Tribunal to the Manager, he finally agree to pay. However, Nokia would pay me if only I agreed to sign a conditional letter. They wanted to keep my mouth shut and I was not allowed to disclose this claim to any third party. I refused as they had no right to impose any condition because this was not an out of court settlement. I then applied for WSS (Writ of Seizure and Sale) the next day. An appointment date was scheduled on 11 Feb 2008. I accompany the bailiff officer to Nokia HQ. Nokia was then given two options by the bailiff officer. One was to make settlement and the other one was let the bailiff officer to sticker their movable assets. They finally woke up and agree to make payment. By then, they got to pay $1,018.43 instead of $778. By sharing this experience, I hope that many have a better idea of what to do if encounter similar situation in the future. Many of us wouldn Link to post Share on other sites More sharing options...
Mustank Hypersonic February 21, 2008 Share February 21, 2008 i agree....i think sony erricsion was one of the first that allow data transfer from external sources to be directly saved into the memory card Link to post Share on other sites More sharing options...
Mustank Hypersonic February 21, 2008 Share February 21, 2008 the writer was smart to recognise the difference between a court order and a out of court settlement not everyone can spot that differrence immediately on the spot when offerred the condition in nokia's office if the writer was kua lan, he could have called newpaper people to accompany him and the baliff to serve the wss on nokia.....dammn big news for a wss to be served on a mnc Link to post Share on other sites More sharing options...
Mzrmazda3 6th Gear February 21, 2008 Share February 21, 2008 From lousyexperience, I finally won the battle against Nokia Pte Ltd. I bought a Nokia phone in Aug 2007 through Starhub with 24months contract at $388. The phone was not functioned properly in the very first week. I tried to ask for a one to one exchange and was replied, "Nokia has no such policy". I got no choice but to send to Nokia Care Centre for repair. Between Aug 2007 and Nov 2007, countless of visitation and many phone call were made to Nokia. So much time was wasted but the phone was getting from bad to worst. I gave warning to Nokia that I was considering to file a claim against them through Small Claim Tribunal. I finally took action as there was no proper follow up from Nokia after one month. Nokia authorized a young girl to come for the first consultation and then in default of attending before the Tribunal for the rest. I finally won the case and was awarded $778 by Small Claim Tribunal in 18 Dec 2007. Nokia was given 15 days to make the settlement, but they did not respond to me. I called to check about it on 22 Jan 2008, and Nokia said that they did not receive such notice. I went to their HQ the next day, after presenting the Order of Tribunal to the Manager, he finally agree to pay. However, Nokia would pay me if only I agreed to sign a conditional letter. They wanted to keep my mouth shut and I was not allowed to disclose this claim to any third party. I refused as they had no right to impose any condition because this was not an out of court settlement. I then applied for WSS (Writ of Seizure and Sale) the next day. An appointment date was scheduled on 11 Feb 2008. I accompany the bailiff officer to Nokia HQ. Nokia was then given two options by the bailiff officer. One was to make settlement and the other one was let the bailiff officer to sticker their movable assets. They finally woke up and agree to make payment. By then, they got to pay $1,018.43 instead of $778. By sharing this experience, I hope that many have a better idea of what to do if encounter similar situation in the future. Many of us wouldn ↡ Advertisement Link to post Share on other sites More sharing options...
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