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VW again ...

MacDuck

By MacDuck,
in General Car Discussion

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Alim

Alim

1st Gear
(edited)

Copied & Paste for those who are not registered in VAG forum...

Default My Brand New VW is NOT new.

 

This thread is about the unprofessional behavior of VCS. The workshop or service department in particular.

 

I have just collected my car on Monday: 12th Feb.

 

This morning(14th) I went to put items into my car's driver rear pocket. I FOUND:

 

2 CNY cards belonging to SOMEONE ELSE. No one else got into the back of my car and NO ONE would put items into the back.

 

I called my SE up to see if the items were placed by her. She said NO there wasn't anything from her. She requested me to open the 2 PINK letters which i did and I found that it belongs to someone in this forum.

 

I have gotten in touch with this person and from our discussion it has been established that(I shall call him person AAA)

 

AAA had rejected his previous car's seats as they were faulty in some way.

He left the car with the workshop for half day and then came back. It is not confirmed that VCS has changed both front and back but definitely the only explanation is that the workshop people who changed it out but shall we say, weren't careful enough to 'remove incriminating evidence'. Thus the CNY cards.

 

Conclusion: VCS changed out AAA's seats due to some fault. To replace the seats, they took MINE.

 

If it weren't for the cards(Thanks to AAA), I would have been hoodwinked into accepting a new car that wasn't.

 

I am NOT going to accept a car that is NOT 100% new. I paid for a new car, I shall get one. If it means writing in to the media or to Germany, I'm going to raise hell for them.

 

Any of you going down to VCS tomorrow seeing a guy shouting around 1-2pm plus, that's going to be me. Not in a good mood obviously.

 

How many of our cars have had parts swapped out?

How many parts in my car have been changed that I have yet to detect?

We trust a brand. We buy a NEW car. Obviously Disgraceful.

 

I don't even know what's new and what's not in my car now.

 

Edited by Alim
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Kiadaw

Kiadaw

6th Gear

This is very bad. Why VW SG is so poorly run. If I was the customer, I will call Germany head office to roll some heads off the Singapore division.

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Kb27

Kb27

Supersonic

AD and most workshops would do the same thing.

A little bit of scratch and people wants a new car.

Just that VCS got caught and others haven't.

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Soufigo

Soufigo

Neutral Newbie

AD and most workshops would do the same thing.

A little bit of scratch and people wants a new car.

Just that VCS got caught and others haven't.

 

 

this is sad but true...u are only naive if u think otherwise.

 

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CrazyPig83

CrazyPig83

Neutral Newbie
(edited)

I think you have a huge case to fight and it's worth fighting for ....there serious bretch of consumer rights....push them hard all the way to the hq...media , stomp and many many more...please don't let their small benefit tempt you into dropping the case....but of course it's your call :D ...won't blame you for it ...if it's me I gonna have the same feeling as you...esp when you paid for new ...

Edited by CrazyPig83
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Yuan

Yuan

6th Gear

This is very bad. Why VW SG is so poorly run. If I was the customer, I will call Germany head office to roll some heads off the Singapore division.

 

Call who then? Ferdinand Porch or Angela Merkel? [laugh][laugh]

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