Used Car Dealers Feedback (Part 2)!

[Kannan92]

On 9/11/2021 at 7:17 PM, shaunlwl said:

Any bros here got feedback for Oasis cars at roxy? Could not find any feedback online, seems like the company incorporated 7 years ago. Looking to buy a car from them but feel abit hesitant due to no reviews.

 

Appreciate and feedback! 🍻

@Ct3833 

I am writing this as a feed back as I am disappointed with the unprofessional service of Oasis Cars Pte Ltd, and I would like to provide feedback on my experience. On February 9th, I initiated contact with Alan from Oasis Cars Pte Ltd, expressing my interest in viewing a Peugeot 3008 1.6A PureTech EAT8 Active. A viewing appointment was scheduled for February 13th at 3 pm, with Alan Sim as our agent.

Upon our initial viewing, my wife and I found the car appealing, but we requested additional time to assess it thoroughly. Alan was informed that we would return the following day with my father-in-law for a more comprehensive evaluation. He disclosed that he would be on leave the next day and mentioned another potential buyer, emphasizing that the car was priced $10,000 below market rate.

We arranged for my father-in-law to inspect the car on the same day at 6:30 pm within the car park premises. Despite not being permitted to drive the car outside the parking area, we decided to purchase it and informed Alan of our decision, indicating that we would confirm on February 16th when he returned to work. Alan, however, revealed that another potential buyer had scheduled an appointment for February 16th at 12 pm and would secure the car with a deposit.

During this viewing, Alan assured us of paint touch-ups and claimed that the car had recently undergone servicing and was under warranty until June 2025. Although the initially quoted deposit was $1,000, it was later revised to $2,000. We opted to place a $45,000 deposit against the total price of $102,500. We explicitly mentioned our intention to decide on the final deposit amount after selling our current car, a request initially met with resistance, citing potential impacts on Alan's commission. However, after explaining our rationale, he agreed.

Regarding the loan source, Alan mentioned HL bank, and we indicated our intent to research various banks for the most favorable interest rates. For insurance, he promised three quotes, and he mentioned a penalty of $150 for choosing an insurer outside the provided options. We signed a sales agreement and departed, anticipating a follow-up on February 19th for the loan amount.

On February 16th, Alan provided three insurance quotes. On February 17th, I contacted him, expressing our decision to place a $50,000 deposit and inquiring about the estimated handover date. Additionally, I sought his commitment to assist with paint touch-ups, inspection, cleaning, brake pads, camera installation, tire thread measurement, and the earliest collection time. He responded affirmatively to most requests.

When questioned about the car's last service and warranty documentation, Alan stated that we needed to update our details at Peugeot after purchase, and the warranty certificate would be provided.

On February 19th, I followed up on the handover timeline, to which Alan responded by sending an e-application link for a bank loan. Upon reviewing the link, we discovered that the loan source was HL bank. Uncomfortable with this choice, we conducted research and decided to pursue DBS for a potential rebate.

Upon communicating our intention to explore alternative financing with DBS, Alan's tone changed, expressing reservations and emphasizing that his company would not receive any commission if we applied independently. We also informed him of the requirement for 12 months of CPF contributions and a tax statement for the loan application, prompting a change in the loan applicant to my name, as my wife had temporarily stopped working post-pregnancy.

Subsequently, we requested the service record and warranty card for the car on the same day. Alan advised us to retrieve these documents from Peugeot, citing their paperless system. Our attempts to obtain the records independently were unsuccessful, as the Peugeot website and app indicated that only the current car dealer or owner had access.

Upon encountering difficulties, we requested Alan's assistance in obtaining the service record, at which point he expressed frustration, started shouting in the phone, claiming he could have terminated the agreement earlier due to changes in the loan applicant. He abruptly ended the call, leaving us shocked by his change in demeanor.

Upon reflection, we discovered that Oasis Cars Pte Ltd has limited listings on SGCarMart (13 in total, with only 2 available for sale), no visible reviews, and a temporarily closed status on Google Maps.

We consulted the Consumer Protection Act, Chapter 52A, and found that, since the sales agreement did not outline any refund policy, the company cannot exercise the right to retain the deposit without valid grounds (Clause 4, attached).

Given the aforementioned circumstances, uncertainties, and the discomfort arising from the interactions, we formally requested a refund of our initial deposit of $2,000 from Oasis Cars Pte Ltd. In response, Alan referred to a clause in the sales agreement stating that the balance is due within two weeks of the purchase date, and failing to fulfill the agreement would result in the forfeiture of the deposit.

We explained that this clause does not address a refund policy, and, based on the Consumer Protection Act, Chapter 52A, we believe the company does not have grounds to withhold the deposit. Despite our attempts to resolve the matter, Alan has refused it unmercifully. I would not recommend this company to any serious buyers.

[Kannan92]

@mcspiky 

On 3/19/2024 at 7:48 PM, mcspiky said:

@Kannan92 Thanks for sharing your experience here. These dealers will always find a way to squeeze in every ounce of commission that can get from their buyer. I myself was told that I will get penalised amounting to $200 if I get a Car Insurance from another company. I just had to haggle the price of the insurance to at least the disparity of my current insurance cost will not be too much for what they are offering. 

Please keep us posted with the updates from your case. I still see the car posted for sale from SGCarmart.  

Thank you! I think we just have to navigate the cunning sellers who just wants to make money

[Kannan92]

@Fcw75 I agree, we managed to buy a car from Sime Darby, so much difference is handling and service. Never returning back to other dealers after this. 

[Kannan92]

On 3/20/2024 at 10:14 AM, Scholesy said:

@Kannan92 i just bought a used car last month from a dealer so let me share some pointers.

150 insurance surcharge if buy outside - normal practice

1k to 2k loan surcharge if take outside loan - normal practice (2 dealers told me this)

agreement or consignment fee $500+ - normal practice where the salesman claim its actually their commission ie "if you dont pay them this, they earn nothing". 

extracting records from AD - yes you can only do it after you take ownership and you have to do yourself

also deposit and cash downpayment are 2 different items. deposit 1k to reserve the car is normal, cash downpayment 45k or 50k is down to the buyer further subj to MAS rules. 

i do feel your salesman prob felt shortchanged on your decision to get outside loan at the last minute after he has done all the legwork to get your loan processed. otherwise, leading to the sale all seems normal. 

my experience wasnt perfect too btw. dealer promised to touch up a door paint chip, do a proper cleaning (told me he will go for a premium wash at his network shop which charges him dealer rate $50). in the end, i got a car that is petrol station wash standard, not vacuumed, missing 2 rear car mats, petrol tank almost empty at red 1 bar and needless to say, door paint chip not done. but well in the end, i just heck the small stuff, i told my wife who took over the car herself as i was out of town, the most impt thing is to ensure the ownership is transferred to you. cant accept any BS on this.  

 

Thank you for sharing and some tips as well. I guess it's our fault also for trusting such a small company with almost no reviews. Lesson learnt.

Yes correct, most impt is the ownership transfer. Sometimes dealing with smaller companies means more compromise for the lesser price.

[nucleus6477]

Last week saw a car listing at dealer X and asked about it. Suddenly they replied it's sold.

I contacted another guy, B. B told me the car is still available and sent out for servicing, it will be transferred to company Y because they are connected.

Went to see the car and the condition was quite bad. No grooming done and mileage was exactly at 130,000km which is very suspicious.

Yesterday, I saw the listing of the SAME car on company Y. Guess what, the price increased by 5k and mileage adjusted to 78,000 km. How is it allowed? They are sgcarmart premium dealer and also case trust whatever bulls**t. Any way to report them?

[jcmm]

On 4/3/2024 at 7:46 AM, nucleus6477 said:

Last week saw a car listing at dealer X and asked about it. Suddenly they replied it's sold.

I contacted another guy, B. B told me the car is still available and sent out for servicing, it will be transferred to company Y because they are connected.

Went to see the car and the condition was quite bad. No grooming done and mileage was exactly at 130,000km which is very suspicious.

Yesterday, I saw the listing of the SAME car on company Y. Guess what, the price increased by 5k and mileage adjusted to 78,000 km. How is it allowed? They are sgcarmart premium dealer and also case trust whatever bulls**t. Any way to report them?

Who u want to report n will they bother?  BTW what proof u have other than u saw. 

[nucleus6477]

On 4/3/2024 at 8:34 AM, jcmm said:

Who u want to report n will they bother?  BTW what proof u have other than u saw. 

I think report also no use. Maybe they are all together in it. Premium Dealer or Case Trust. No use at all. Best to just use your own judgement.

Good luck to the guy getting the vehicle.

Just want to let people know even PREMIUM DEALERS also will temper the car mileage. I only have proof with screenshot on the car listings.

Edited April 3, 2024 by nucleus6477

[oasiscars]

Dear Mycarforum members,

We are from Oasis Cars Pte Ltd. Refer to Kannan92 post on their terrible experience with Oasis Cars Pte Ltd, we would like to reply to the fellow community here in the forum and Kannan92.

We are also aware that from the Google reviewer Sajivani Thanabal and Kannan Vijakumar leave a very BAD review in our company profile. We will reply to the Google review when we claim our account back as we are not active in Google.

During our Chinese New Year Celebration on 13/02/24, Customer came to view the car with her husband in the afternoon. They test drive the car during the viewing. In the evening, she came back again with her husband and father-in-law to test drive the car again. After they test drive the car, She want to confirm the purchase of the car and placed a deposit. 

Yes, we did mention to her that we will touch up the paintwork as agreed.

 1)    We inform her that we will touch up the painwork when she collects the car.

We inform her that the car is serviced by Agent. Last serviced by Agent is October 2023. The car come with Agent warranty till June 2025.

 

As for the loan, Alan have informed her that we will do the loan application under HL Bank at 2.78% interest rate for her as we have loan commission. She agreed before she sign the sales agreement. We also given her a discount of $1300 from the advertised price at the point of sale.

 

1)    1 week later after she signed the sales agreement, she changed her mind. She wants to do the loan by herself as she claimed that DBS will give her a rebate of $300.

 

We wish to highlight

1)    The car is in good working condition. Customer came to test drive the car twice on 13/02/24. The car come with Agent warranty till June 2025.

2)    She agreed that Oasis car will submit the loan application as our company get the loan commission.

We hope that customer understand that when she wants to place a deposit and sign the sales agreement. It mean that she want to reserve and purchase the car. When both buyer and seller signed the sales agreement, that mean both parties need to follow what is agreed.

Oasis Cars Pte Ltd have fulfil what we promised in the sales agreement but she do not want to submit her loan documents for the loan application.

 

We receive an email from Consumers Association of Singapore (CASE) on 28 Feb for her complaint. We have explained and reply the same to CASE. We also extended the deadline to 04 March for our company to submit loan application under DBS for her but she still refused to submit her loan documents.

From Google reviewer Kanna Vijakumar, They have purchase a Kia Niro from salesman Gary from SDAS( Sime Darby Auto Selection). I am glad they are happy with their Kia Niro and the exceptional service.

Since she is so satisfied with SDAS. I hope customer can check with Gary from SDAS( Sime Darby Auto Selection).

If a Customer purchase and signed a sales agreement with Loan for a car from SDAS( Sime Darby Auto Selection) After 1 week the customer changed her mind and decided to apply her loan by herself to get the $300 rebate.

1)    Do SDAS( Sime Darby Auto Selection) allow without any penalty?

2)    Is that any penalty if the customer back out a deal?

Oasis cars is a small company registered in 2014. We take in all the cars without any finance for the past 10 years. Because we didn’t borrow any money from the finance company, we do not need to pay any interest. We passed all the savings to our customer. It also explained why we can do immediate transfer of ownership when customer come to collect their car. If customer is worry about the condition of the car, she can request to send to Agent for an inspection. Collection of the car and transfer of ownership can also be done in Agent showroom after verify all the issue.

Oasis cars Pte Ltd do not have any hidden costs or charge her any admin fee. We rely on the small profit on the cars, loan commission, insurance commission to pay our employee salaries and overhead.

It is very common that the used cars dealers in Singapore submit the loan application for customer to earn the commission.

For humanity and reason, we hope customer can be fair to Alan. If customer want to changed her mind and decide to change from Peugeot 3008 to Kia Niro. Please do not try to break other salesman rice bowl. To reserve a car for customer, we need to pay for the carpark and depreciation of a vehicle. $2000 deposit is barely enough to cover for the reservation.

Some company may even sue the customer if he/she break a contract.

 

SDAS( Sime Darby Auto Selection) is a very good company and we hope that you can continue support them for your future purchase of vehicle. Hope for everyone kind understanding.

Thank you very much.

Oasis Cars Pte Ltd

[wateverx]

Hi guys, I just signed a vehicle sales agreement today for a used car and placed a $2k deposit.

I just realized that on the agreement there is a note stating "Delivery must be taken by customer within seven days from issuance of this agreement. If for any reason the customer fails to take delivery of the goods within the stipulated date, deposit shall be forfeited."

It's my bad that I didn't read properly when I sign the agreement, but is this normal and reasonable?

I know if everything goes well it should not take so long but what if inspection takes time .etc or if dealer purposely delay the delivery?

[PSP415]

On 4/14/2024 at 9:50 PM, wateverx said:

Hi guys, I just signed a vehicle sales agreement today for a used car and placed a $2k deposit.

I just realized that on the agreement there is a note stating "Delivery must be taken by customer within seven days from issuance of this agreement. If for any reason the customer fails to take delivery of the goods within the stipulated date, deposit shall be forfeited."

It's my bad that I didn't read properly when I sign the agreement, but is this normal and reasonable?

I know if everything goes well it should not take so long but what if inspection takes time .etc or if dealer purposely delay the delivery?

Is there a high possibility that said arrangement will take more than 7 days? 

Frankly, unless dealers are not desperate to close the sale, they will want to see the process thru to completion. 

Meanwhile, talk to them if u genuinely think you will need a few more days grace. Otherwise, dun sweat over something that's not likely to take place. Dun panic. You have 6 days more. 

😅Hope u know why its so important to READ carefully the whole agreement and ask questions first. 

You must realise that while there are bad car dealers, the other side of the coin is also true that there are rogue buyers who flip pratas to save later on insurance, car loan blah blah blah. 

Surely unfair that only car buyers can break agreement but car dealers must honour. 

Yada-ing. Sleep well and hope your car is transferred to you swee swee. 

Stay safe 

Cheers 

Edited April 14, 2024 by PSP415

[Mancypher]

Wah now deposit is $2k.

5yrs ago - $500

Last year - $1k

Last year also [dads car] - $2k

Soon $2.5k deposit i smell.

[mcspiky]

@Mancypher I deposited $3,000 from the car I just recently purchased. 😁

[Ken1898]

Got "admin fee" ?  

[Mancypher]

On 4/16/2024 at 2:39 PM, mcspiky said:

@Mancypher I deposited $3,000 from the car I just recently purchased. 😁

If BNB car for 3k deposit, I think is quite excessive, no?

[oasiscars]

@Kannan92 

To Kannan92,

We received your wife Google reviewer Sajivani Thanabal complaint from CASE on the 28/02/24. After we explained clearly to CASE. Your wife has also acknowledged in the email with CASE dated on 03/03/24 that Oasis cars Pte Ltd did fulfil our agreement. Alan has also extended the deadline for your wife loan submission but your wife still refuses to submit the document.

 

1)      In our 10 years trade in the used cars industry, we never heard of a request from customer to submit their loan by themselves.

 

2)      Market practice is always car dealers submit the loan for customer. The dealer earns the loan commission and we give customer discounts on car price at the point of sale.

 

3)      You can also check with your friends for their New or Used cars purchase pertaining to car loan submission.

 

I hope you and your wife understand the purpose of a sales agreement.

 

Breach of contract happens when one party to a valid contract fails to fulfill their side of the agreement. If a party doesn't do what the contract says they must do, the other party can sue.

 

Our company have fulfilled our side of the agreement but your wife refuses to fulfil.

You can check on your wife email between CASE, your wife and Oasis cars.

 

Yesterday our customers notify us that google reviewer Kannan Vijakumar and Sajivani Thanabal continue to write bad review on us to pull down the rating. We have appeal to our customers to write their reviews for us.                                                                                                                                                                    

 

We do not wish to take the easier way out to refund the $2000 deposit to Google reviewer Kannan Vijakumar and Sajivani Thanabal for a perfect 5 Stars rating. Your wife understand why her deposit is forfeited.

We do not wish to encourage this kind of behaviour as it unfair to our company and those genuine buyers who are interested in our cars.

Although we deserve to retain the deposit but We do not wish to keep the money, so our company have decided to donate the balance of $1820 to a Indian temple last week as attached. We are pleased that the money is used to provide meals for devotees and migrant workers.

 

$180 is for GST submission to our government.

 

We would like to thanks our customers and MyCarforum members for their understanding and assistance.

 

Oasis Cars Pte Ltd

 

 

[Hamburger]

What your company do with the money is your company's prerogative.

Need not report here.

[PSP415]

On 4/16/2024 at 5:10 PM, oasiscars said:

@Kannan92 

To Kannan92,

We received your wife Google reviewer Sajivani Thanabal complaint from CASE on the 28/02/24. After we explained clearly to CASE. Your wife has also acknowledged in the email with CASE dated on 03/03/24 that Oasis cars Pte Ltd did fulfil our agreement. Alan has also extended the deadline for your wife loan submission but your wife still refuses to submit the document.

 

1)      In our 10 years trade in the used cars industry, we never heard of a request from customer to submit their loan by themselves.

 

2)      Market practice is always car dealers submit the loan for customer. The dealer earns the loan commission and we give customer discounts on car price at the point of sale.

 

3)      You can also check with your friends for their New or Used cars purchase pertaining to car loan submission.

 

I hope you and your wife understand the purpose of a sales agreement.

 

Breach of contract happens when one party to a valid contract fails to fulfill their side of the agreement. If a party doesn't do what the contract says they must do, the other party can sue.

 

Our company have fulfilled our side of the agreement but your wife refuses to fulfil.

You can check on your wife email between CASE, your wife and Oasis cars.

 

Yesterday our customers notify us that google reviewer Kannan Vijakumar and Sajivani Thanabal continue to write bad review on us to pull down the rating. We have appeal to our customers to write their reviews for us.                                                                                                                                                                    

 

We do not wish to take the easier way out to refund the $2000 deposit to Google reviewer Kannan Vijakumar and Sajivani Thanabal for a perfect 5 Stars rating. Your wife understand why her deposit is forfeited.

We do not wish to encourage this kind of behaviour as it unfair to our company and those genuine buyers who are interested in our cars.

Although we deserve to retain the deposit but We do not wish to keep the money, so our company have decided to donate the balance of $1820 to a Indian temple last week as attached. We are pleased that the money is used to provide meals for devotees and migrant workers.

 

$180 is for GST submission to our government.

 

We would like to thanks our customers and MyCarforum members for their understanding and assistance.

 

Oasis Cars Pte Ltd

 

 

😂😂😂😅

Okok, I get the picture. A good reputation, especially, in this industry is very important and you guys chose to uphold your integrity. 👍

It is refreshing to me, to see this side of the coin and the effort put in by u guys. This episode left a good impression on me and I believe, as long as your integrity and good practices are maintained, you do not have to worry about negative reviews per this incident. 

Dun bother with broken records ya. 

Oftentimes, issues left in the dark/grey/unknown can be exploited and any explanation later on may not receive the same attention/weight.

I like that the deposit is meaningfully used to bless the less fortunate. Hopefully, good karma will follow your company accordingly. 

Move on and keep well. 

Thanks for sharing. I am not related to any parties there, here, wherever. 

Stay safe 

Cheers 

Edited April 16, 2024 by PSP415

[Cook123]

@oasiscars 

I think get the picture.

Oasis seems to be a small and honest dealer just wanting to make a living. They don’t have to reveal how they take in their cars w/o loans etc but they did. And they don’t have to donate the $2k to charity which they also did so. 

Not relating to any parties. Just speaking my mind.