The waiting time in calling in to UOB bank

[shrjun]

Citibank is as bad. Can be put on hold for 45 min + till I gave up .

Sending me interest payable on what I don't know on a card cancelled 2 months ago.

Don't have an online account anymore so can't send them a dm. Walked into their ulu place branch office and still they haven't got back to me lol.

 

 

[BanCoe]

2 hours ago, Victor68 said:

Very bad service while they spend $m trying to advertise for biz. The automatic phone answering is so badly designed that it cannot manage most of the basic functions. Somehow they didn't get the feedback. 

Feed back in SG means just “lip service “ ……. Ask most Corporations and they will deny they have any issues at any time ….. as if like we are the only odd ball 

[13177]

3 hours ago, Victor68 said:

Very bad service while they spend $m trying to advertise for biz. The automatic phone answering is so badly designed that it cannot manage most of the basic functions. Somehow they didn't get the feedback. 

No matter what company, feedback is for show only, no use de.

[Kb27]

6 minutes ago, 13177 said:

No matter what company, feedback is for show only, no use de.

Feedback is just for their own KPI.

Did you conduct feedback ? Yes -> ok pass.

No -> go and conduct feedback

Feedback doesn't mean you have to be action on it.

[Didu]

Quite funny 

Commentary: When your bank rediscovers the case for human contact

So now they want to talk. My banking relationship manager has been in touch and would like to schedule a call. This could be a good thing. There are a couple of areas where we could definitely move to the next level. For a start, I have no idea who he or she is, which, when you think about it, suggests the relationship could use some work.

The trouble is I’m beginning to suspect we want different things from each other. The text suggesting we hook up said the bank wanted to “discuss its service”, which is useful since I, for example, want to be able to call them easily and did not want them to end quarterly paper bank statements, as I am old-fashioned enough to want proof of what they owe me. And yet, I sense they simply want to explain the imaginative ideas they have for greater custody of my savings.

I like to imagine a session of couples therapy to iron out some of the rough patches. They take me for granted. I’m only allowed to talk to them by message or through an app. I feel like I’m just a number to them. Well, a number, and a date of birth, and a mother’s maiden name.

Alternatively, I could agree to speak but direct them to my automated line. “Press 1 if you have ideas for my savings, 2 if you really would like to know how to improve the service or press 3 if you are prepared to listen to my complaints so that we can get on to your ideas for my savings. Press 4 to be abruptly disconnected. Press 5 if you have a problem that is really stressing you out so that we can play you some music. Please hold, your call is important to me, though not as important as binge-watching. You are currently 56th in line to the throne and we will be with you after episode seven.”

These do seem to be the banks’ preferred methods of contact. And yet, it appears the same banks that are snuffing out high-street branches and endeavouring to move all interactions to their app or chatbot, are still rather convinced by the value of human contact when they want something from us. Suddenly, a phone call is just the ticket.

https://www.channelnewsasia.com/commentary/banks-customer-service-phone-app-chatbots-humans-4008711

[Arogab]

Haha, my case happened months ago. So, when I even go to the counter to pay them and ask them to cancel my card. They tell me ok but never done. Finally there was this complain website which I wrote in telling them a series of my issues and finally telling them, "If you cannot rectify my issues, please write me off as your customer forever, this shall be the last mail I am writing to you".......finally they rectify everything. 

I never have the problem with my DBS as they will get someone to serve you, as well as Amex Krisflyer. They always react to me damn fast one. Anyway, banks must realize the importance of human service to clear issues

[Davidklt]

On 12/26/2023 at 10:23 AM, Arogab said:

Haha, my case happened months ago. So, when I even go to the counter to pay them and ask them to cancel my card. They tell me ok but never done. Finally there was this complain website which I wrote in telling them a series of my issues and finally telling them, "If you cannot rectify my issues, please write me off as your customer forever, this shall be the last mail I am writing to you".......finally they rectify everything. 

I never have the problem with my DBS as they will get someone to serve you, as well as Amex Krisflyer. They always react to me damn fast one. Anyway, banks must realize the importance of human service to clear issues

I dont think they care and I dont think the feedback ever reach higher management.

 

[Arogab]

On 12/26/2023 at 9:59 AM, Davidklt said:

I dont think they care and I dont think the feedback ever reach higher management.

 

Well, that bcos they don't die if they don't have you as a customer lor. What can we do, we are not those big fish

[13177]

On 12/27/2023 at 12:34 PM, Arogab said:

Well, that bcos they don't die if they don't have you as a customer lor. What can we do, we are not those big fish

I believe all banks would not die if they lose a few customers. 

[Arogab]

On 12/27/2023 at 11:43 AM, 13177 said:

I believe all banks would not die if they lose a few customers. 

That was what I meant lor

[Jamesc]

Not happy don't use lah!

Customers always get the service they deserve.

Must be lousy unprofitable customers!

Important very profitable customers got special lounge for them

where you sip cappuccino and a personal banker does the leg work!

I heard my rich friends tell me one.

I have to queue at branches just like any non VIP customer!

[Jamesc]

I help you clarify.

Banks won't die if they lost a few bad customers like jamesc

but they will close shop if they lost a few VIP customers like Arogab.

On 12/27/2023 at 12:45 PM, Arogab said:

That was what I meant lor

 

[Jamesc]

Why you all put your money in bank BOU?

I put all my money in @BanCoe

[BanCoe]

On 12/27/2023 at 1:05 PM, Jamesc said:

Why you all put your money in bank BOU?

I put all my money in @BanCoe

spell poperly lah BankCoe .........your MIL's favorit Bank ..... Big, Strong, Friendly  

[Arogab]

On 12/27/2023 at 12:03 PM, Jamesc said:

I help you clarify.

Banks won't die if they lost a few bad customers like jamesc

but they will close shop if they lost a few VIP customers like Arogab.

 

My leg not so big. Haha

[Jamesc]

On 12/27/2023 at 7:05 PM, BanCoe said:

spell poperly lah BankCoe .........your MIL's favorit Bank ..... Big, Strong, Friendly  

Yes just like him

[Victor68]

Not to start a new thread. For elder drivers, we are required to see a doctor to have them endorse that we are medically fit to drive. So, I sped $55 to get that precious stamp and signature, not my first.

Everything is online. Then weeks later, I got a reminder from SPF to submit. When I checked online, it states rejected, info incomplete. Looking at the form, I didn't see anything wrong, but the doctor didn't endorse the Annex A form. So, I went back to get her endorse, signed and add remark to say I am fit. Submit again online. Rejected, info incomplete!

So, which part is incomplete? All the telephone numbers listed direct you back to this same website. No choice I send an email enquiry. Reply ask me to do the submission at the same website. Alternatively can go to any NPC. 

I went to Cantonment HQ, the queue was like super long just to get in. I approach a police officer and he suggests one of the neighbourhood post. So I went to Bukit Merah. Patiently wait for my turn. The officer after understanding from me check with all her colleagues. None know what to do. They also don't know what is wrong with the form or what is missing. She also told me she will have the same problem as me because they don't have any telephone number beside what was listed there.

Her suggestion, go to Ubi traffic police. That is how great automation is about. The minimum they could have done is to circle where information is missing on the form. 

[inlinesix]

@Victor68 Shouldn’t you call TP or go to TP Ubi?
Rather than going to Cantonment