Ahtong 1st Gear March 28, 2011 Share March 28, 2011 STOMPer Alex was appalled that the manager at Ben & Jerry's Orchard Central outlet, rudely told his family off that their bill was only for $28 when they presented a voucher to pay with. Said the STOMPer in his email: "My family and I dined at Ben & Jerry's Orchard Central outlet today (Mar 26) at about 9pm.We had the most unpleasant experience and that left a bad taste in our mouths. "We were appalled by the rudeness and audacity of the staff in the store, having the supervisor speak to us in a rude manner was bad enough, when we requested to speak to the manager, Mr Jeff, his tone was equally bad, if not, worse off than his subordinates. "This is the gist of the incident. Upon arrival at the restaurant, we presented a discount voucher issued by UOB bank to one of the waiters to check if we can use this voucher. The waiter was not sure and he proceeded to enquire from his supervisor, a China lady by the name of Jennifer. She confirmed that we were able to use the voucher and we went on to order our food and ice-cream. She then returned the voucher to us. "After we finished our food, we called for the bill and presented the voucher once again. The supervisor, Jennifer brought the bill to us and also collected our voucher, she returned shortly after and told us that the voucher has expired and could not be used anymore. "We were surprised as she was the one who gave the approval to use the voucher. A slight argument ensued and I guess for the fear of being reprimanded, Jennifer insisted it was solely our mistake and repeatedly mentioned many times that we should have checked the voucher before using and it was all our fault! "At that moment, she could not find anymore excuses and we demanded to see the manager. The assistant dining manager came out and before we could speak, he told us, 'yes, you can use the voucher provided it was not expired'. "We reasoned that it was his supervisor who told us we could use the voucher and that was why we sat down to order our ice-cream, how could he turn the tables around and say such illogical excuses? "We held our grounds and told Jeff that this verification was done by his waiter and supervisor. He should not deny and he did check with Jennifer. Seeing that there was no way out, Jeff mentioned very rudely, 'it is just $28, I can buy you the dinner'. "To my utmost astonishment and shock, that was not what I was expecting from a manager! Was he looking down on me by saying such things in a very rude tone? I warned him not to be rude and he mentioned once again, 'it is only $28 lah. I can buy for you'. He then walked away. "Actually I was pinpointing at the rudeness of the supervisor, but seeing how rude and uncouth the manager is, I forgave her and thought to myself, maybe this is Ben & Jerry's way of protecting their staff and subordinates, by standing on the staff side and oppose all customers regardless! "This will be my last visit to Ben & Jerry's. Customers to Ben & Jerry's at Orchard Central, beware." ↡ Advertisement Link to post Share on other sites More sharing options...
Requiemdk 1st Gear March 28, 2011 Share March 28, 2011 "To my utmost astonishment and shock, that was not what I was expecting from a manager! Was he looking down on me by saying such things in a very rude tone? I warned him not to be rude and he mentioned once again, 'it is only $28 lah. I can buy for you'. He then walked away. The usual stupidity and personal responsibility issues aside (hurrdurr I can't check whether my voucher is valid or expired and will tai chi that responsibility to the establishment in hope of getting something free), something tells me that this customer is no saint himself. Link to post Share on other sites More sharing options...
1fast1 Supersonic March 28, 2011 Share March 28, 2011 STOMPer Alex thought he was being very creeeever by waving his useless expired voucher under a China lady's nose and bamboozling her into agreeing to honour it without checking properly. Now he wants to show the whole world how cheap and dishonest he really is. Link to post Share on other sites More sharing options...
Whathefish 5th Gear March 28, 2011 Share March 28, 2011 CHEAPO....just pay and move on....argue more will make her look damm bad lor Link to post Share on other sites More sharing options...
Gearoil 1st Gear March 28, 2011 Share March 28, 2011 Sinkie are like that one! If they can lever upon an mistake ( like they were told that the voucher could be used at first) but was told that it was a mistake later... THEY WOULD USE THAT MISTAKE AS AN ADVANTAGE to prove that they are entitled to some reprieve or discount! So cheap skate don't go Ben and Jerry's lah! Go the 'Beng and Jolly' which could be at the hawker center.... Pui! Link to post Share on other sites More sharing options...
Greatbirdlegend 1st Gear March 28, 2011 Share March 28, 2011 I thought the whole family already ate free of charge since the manager belanja them? It is just $28 lah. Why so angry? Link to post Share on other sites More sharing options...
Ahtong 1st Gear March 28, 2011 Author Share March 28, 2011 Next time anyone using expired vouchers will be served expired ice cream. Fair? Link to post Share on other sites More sharing options...
Jman888 Moderator March 28, 2011 Share March 28, 2011 I thought the whole family already ate free of charge since the manager belanja them? It is just $28 lah. Why so angry? the point was all the staff there were RUDE! the manager is indeed rude to make those comment, but don't complaint in stomp, go get him fired Link to post Share on other sites More sharing options...
Wt_know Supersonic March 28, 2011 Share March 28, 2011 (edited) i wonder whether he will also stomp if the expired voucher is not accepted ! Edited March 28, 2011 by Wt_know Link to post Share on other sites More sharing options...
Greatbirdlegend 1st Gear March 28, 2011 Share March 28, 2011 the point was all the staff there were RUDE! the manager is indeed rude to make those comment, but don't complaint in stomp, go get him fired Over $28? Sibei eng ar. Link to post Share on other sites More sharing options...
Kiadaw 6th Gear March 28, 2011 Share March 28, 2011 Both are in the wrong. But imo, the restaurant is more wrong. If I am the sup or manager, I will just said it was a mistake from the shop, & out of goodwill, accept the coupon. Save the drama. I think its not so much anout the coupon, more of the attitude of the stuff. But who knows, its the writers side of the story. Link to post Share on other sites More sharing options...
Rainbowbiatch 6th Gear March 28, 2011 Share March 28, 2011 omg. not cultured. Link to post Share on other sites More sharing options...
The_Bear Turbocharged March 28, 2011 Share March 28, 2011 Next time anyone using expired vouchers will be served expired ice cream. Fair? I suppose next time anyone who stomps post their own face and details too for verification. Link to post Share on other sites More sharing options...
Gearoil 1st Gear March 28, 2011 Share March 28, 2011 the point was all the staff there were RUDE! the manager is indeed rude to make those comment, but don't complaint in stomp, go get him fired Oh...Sinkie cannot take rudeness, is it?...still want to get ppl fired.....in your opinion. Then your Master tell you off...left, right and center .. You can take it? Selective acceptance, is it? Link to post Share on other sites More sharing options...
Jman888 Moderator March 28, 2011 Share March 28, 2011 Both are in the wrong. But imo, the restaurant is more wrong. If I am the sup or manager, I will just said it was a mistake from the shop, & out of goodwill, accept the coupon. Save the drama. I think its not so much anout the coupon, more of the attitude of the stuff. But who knows, its the writers side of the story. yup thats the way to do service recovery, i ever turn a complaint into he ended up apologizing Link to post Share on other sites More sharing options...
Jman888 Moderator March 28, 2011 Share March 28, 2011 Oh...Sinkie cannot take rudeness, is it?...still want to get ppl fired.....in your opinion. Then your Master tell you off...left, right and center .. You can take it? Selective acceptance, is it? yes Link to post Share on other sites More sharing options...
Alantan1978 1st Gear March 28, 2011 Share March 28, 2011 Stomper is obviously wrong in the first place. Unless the stomper has told the staff that the voucher is already expired in advance and the staff still says the voucher is okay for use... then the whole situation would have been different. Link to post Share on other sites More sharing options...
Ahtong 1st Gear March 28, 2011 Author Share March 28, 2011 When I use vouchers, I also like to ask whether they are valid, but my intention is to ascertain whether there are any existing terms / conditions / promotions that make my voucher unusable. The thought of asking whether an expired voucher is usable no more crossed my mind than the thought of whether expired food is edible. So there may have been a genuine misunderstanding or "cunning linguist" aspect to this incident. While service in Singapore may not be the best, I can safely say customers can be full of crapp too. That's why some places like govt ministries have a sign stating that they try to treat their customers with respect and ask that customers show the same courtesy to the staff. and btw ..... NO HOLLAND V FOR THEM! ↡ Advertisement Link to post Share on other sites More sharing options...
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