Grab/Ryde issues and charges

[Kb27]

Then in this case uber should do something to their app to ensure a more accurate ETA. If not app show driver still 5 min away and yet driver already arrived at destination, and rider got charged for the waiting time.

 

Yes, the timing is a problem on Uber's side.

They need to fix this to avoid unhappiness on both driver and rider side.

 

Personally, I don't think they take their job serious enough.

I've seen them rolling out incentives and plans and whatnots without asking for drivers input or suggestion.

Then take it away and said drivers not in favour. Huh ? Who gives them the input and feedback ?

 

As a driver, if I want to feedback to them the problems we faced, I couldn't find any channel to feedback.

Uber is like a one-way street, just pushing out things that they think we are happy or not happy about.

There's no feedback channel.

 

When I first started, I get addresses like 100 Bukit Timah Road. Oh right, where the hell is that ?

Then I found out, it's the bloody KK Hospital. Why not just print KK Hosp instead of numbered address or at least print both ?

 

We have DNS servers that does the same thing on IP addresses. Do you think it's easier to remember mycarforum or 203.116.39.82 ?

 

And then we get addresses like 730002.

Yeah right, we drivers have memories like elephants and can process 6 digit numbers.

 

And again, there's no feedback channel to tell Uber to wake up to reality.

[Yewheng]

Then in this case uber should do something to their app to ensure a more accurate ETA. If not app show driver still 5 min away and yet driver already arrived at destination, and rider got charged for the waiting time.

Unless someone come out with a better GPS map. There are still a lot of problem with the map. Plus I think Uber also Kay Kiang go and update the pick up location if rider feedback that pick up location is wrong. End up by right the original pick up location indicated in the map is correct, end up now become not correct.

 

Beauty world Centre is one of the example, last time it used to be correct pick up location. Now it is changed to at the other side which is not correct already. Darn irritating.

[Jman888]

usually I will leave note of where to pick up. I guess regular rider should always leave note on the building name or block no. or outside xxx, otherwise the driver might just cancel the booking.

[Yewheng]

usually I will leave note of where to pick up. I guess regular rider should always leave note on the building name or block no. or outside xxx, otherwise the driver might just cancel the booking.

Yes, it is really of great help, because sometimes I have really no choice but to cancel ride due to when I arrived, GPS indicate on main road, but end up actually the pick up location is not on main road. If detour have to take another 5 minutes. If traffic jam, may take more. This is especially so when the condo is very near to main road, but the condo entrance is not on the main road but at the small road.

[Kb27]

usually I will leave note of where to pick up. I guess regular rider should always leave note on the building name or block no. or outside xxx, otherwise the driver might just cancel the booking.

 

Yes, pls do leave a note of where you are exactly.

It's a tremendous help to the driver.

 

In some places turning the car around, bcuz of wrong pickup location, is not easy. Either the traffic is very heavy, or a u-turn is far away.

I have cancelled quite a few rides bcuz of this.

 

At one condo at Punggol, I drove past the pickup point, bcuz the rider is late, no one waiting there, and waited inside the car park lobby X, according to the address.

The late riders appear at the pickup point instead of the lobby. When I came out of the car park, I could not turn back to the pickup point. Necessitating an exit out of the condo and make a big 2km loop around Edgefield Plains to go back to the condo.

This is ridiculous.

When I exit, I decided, I just cancel the ride and got another one.

 

This is what happens when you have tardy riders, wrong pickup locations and difficulty for the driver to turnaround.

[Kb27]

Everyday I face this kind of situation.

Rider is late.

 

Pickup is blk X, but it's somewhere near the main road.

Target on the Uber app/gps point to the main road.

 

I have 2 choice:

A) go into the car park at blk X to wait or

B) wait at the target along the main road

 

If you wait at the main road, you're likely to get honked or flashed by cars, buses, while the rider take his own sweet time, or even get fined it's a double yellow zigzag lines with cameras all over the place.

 

Pick your choice or just cancel the ride, out of frustration.

[Yewheng]

Yes, pls do leave a note of where you are exactly.

It's a tremendous help to the driver.

 

In some places turning the car around, bcuz of wrong pickup location, is not easy. Either the traffic is very heavy, or a u-turn is far away.

I have cancelled quite a few rides bcuz of this.

 

At one condo at Punggol, I drove past the pickup point, bcuz the rider is late, no one waiting there, and waited inside the car park lobby X, according to the address.

The late riders appear at the pickup point instead of the lobby. When I came out of the car park, I could not turn back to the pickup point. Necessitating an exit out of the condo and make a big 2km loop around Edgefield Plains to go back to the condo.

This is ridiculous.

When I exit, I decided, I just cancel the ride and got another one.

 

This is what happens when you have tardy riders, wrong pickup locations and difficulty for the driver to turnaround.

 

Actually most riders are not late, just that the pick up location that Uber give to waze/Google map is not accurate that resulted in uncessery time wastage just to u turn and etc.

 

So hope Uber don't so Kay Kiang go update pick up location just because of rider feedback wrong pick up location. The more Uber go update the pick up location, it will make the matter worst. 

[13177]

Yes, the timing is a problem on Uber's side.

They need to fix this to avoid unhappiness on both driver and rider side.

 

Personally, I don't think they take their job serious enough.

I've seen them rolling out incentives and plans and whatnots without asking for drivers input or suggestion.

Then take it away and said drivers not in favour. Huh ? Who gives them the input and feedback ?

 

As a driver, if I want to feedback to them the problems we faced, I couldn't find any channel to feedback.

Uber is like a one-way street, just pushing out things that they think we are happy or not happy about.

There's no feedback channel.

 

When I first started, I get addresses like 100 Bukit Timah Road. Oh right, where the hell is that ?

Then I found out, it's the bloody KK Hospital. Why not just print KK Hosp instead of numbered address or at least print both ?

 

We have DNS servers that does the same thing on IP addresses. Do you think it's easier to remember mycarforum or 203.116.39.82 ?

 

And then we get addresses like 730002.

Yeah right, we drivers have memories like elephants and can process 6 digit numbers.

 

And again, there's no feedback channel to tell Uber to wake up to reality.

You are right. Even for riders they also could not feedback to uber if they have any other issues. Rider can only feedback to uber for the ride they have taken. Like recently i have refer a friend to use uber for the first time, and according to uber i will get a free $10 credit for me to use, but on my app the $10 credit given by uber is in US$ which i could not utilise at all. And i dont know where and how to feedback to them on this? 

Edited October 5, 2017 by 13177

[Jman888]

You are right. Even for riders they also could not feedback to uber if they have any other issues. Rider can only feedback to uber for the ride they have taken. Like recently i have refer a friend to use uber for the first time, and according to uber i will get a free $10 credit for me to use, but on my app the $10 credit given by uber is in US$ which i could not utilise at all. And i dont know where and how to feedback to them on this?

hor hor you use a cheat code

[13177]

hor hor you use a cheat code

What cheat code? 

[Jman888]

What cheat code?

the references code you send to your friend

 

today book the same trip same time as yesterday (where uber charged $14), today

Uber $33

Grab $24

end up book taxi $20, if I flag one from the street will be even cheaper.

[13177]

the references code you send to your friend

 

today book the same trip same time as yesterday (where uber charged $14), today

Uber $33

Grab $24

end up book taxi $20, if I flag one from the street will be even cheaper.

No le, the reference code is given by uber lo. So now i dont refer any friends liao cause uber cheat me. Lol.

 

If you take taxi during off peak hours, many times it is cheaper to flag one along the road than taking uber/grab. Unless uber/grab have promotion, if not not say very cheap.

Edited October 5, 2017 by 13177

[Nothingtodo]

What if driver is late? They never imposed on driver as well? Lol.

Driver late or takes longer than shown timing, Rider can cancel without charge. For Grab, driver late, cancel has charge.

[Nothingtodo]

Unless someone come out with a better GPS map. There are still a lot of problem with the map. Plus I think Uber also Kay Kiang go and update the pick up location if rider feedback that pick up location is wrong. End up by right the original pick up location indicated in the map is correct, end up now become not correct.

 

Beauty world Centre is one of the example, last time it used to be correct pick up location. Now it is changed to at the other side which is not correct already. Darn irritating.

Pick up location change is done by rider, not Uber. Also, map shown in Uber and Grab app are link to map you initially chose to use. Uber and Grab are not map developers period. They adopt either Waze, or Google. Uber recently adopted Waze format, which has created quite a pain in pinpointing pick up location.

[13177]

Driver late or takes longer than shown timing, Rider can cancel without charge. For Grab, driver late, cancel has charge.

Even rider cancelled after 3 mins? Still no charge?

[Jman888]

the late charge seem to back fire, more and more excuse going to come out to blame the driver chut pattern.

 

Heard Grab driver will get penalized if they cancel too many booking, so what they do is they delay the ETA until rider call or cancel so they won't be blame.

[Nothingtodo]

Even rider cancelled after 3 mins? Still no charge?

Yes, if driver still far away. But if app shown driver can make it within time frame, then cancelation charge applies. However during surge period, cancelation charges applies

the late charge seem to back fire, more and more excuse going to come out to blame the driver chut pattern.

 

Heard Grab driver will get penalized if they cancel too many booking, so what they do is they delay the ETA until rider call or cancel so they won't be blame.

Didn't receive back fire so far. But some driver really did chute patterns. Blame no one.

[Kb27]

the late charge seem to back fire, more and more excuse going to come out to blame the driver chut pattern.

 

Heard Grab driver will get penalized if they cancel too many booking, so what they do is they delay the ETA until rider call or cancel so they won't be blame.

 

I still get people who are late. Apparently, some don't mind paying for waiting time or maybe they are not informed.

I collected $0.36 extra for waiting time today.

 

But it's really not a big issue. But hopefully riders are more punctual. They should book only when they are ready and waiting there.

Not booked and do their own thing thinking riders take 5~10min to reach.

 

Many times I get a booking and within one minute I'm there.

That's when the waiting game starts.

 

Quite a few riders asked me to keep change. Sometimes, 40~60 cents.