Gearbox issues; and problems at VW Service Centre

[Fuelsaver]

One good indicator would be to visit the VW forum n also check out number of posting in VW happy owners thread. That should b some validation before one decided to commit. I've done that some time back n decided I wanna stay away.

[Pioneer]

I was drooling over Golf Mk5 with the 6-speed DSG too but the UK forum suggested that it is not as robust as claimed although it is much better than Mk6.

 

I do not have the balls to buy a car that has its gearbox breaks down due to design fault. If it is due to wear and tear, it is fine.

 

He has a exit plan too. Sell it off to used car dealers and then to the next victim but increasingly due to the car reputation, it may be hard to find uninformed buyers.

 

I only knew 2 VWs owner directly. Both complained about problems with their cars.

 

 

good for you bro if you are prepared and I for once really did consider a passat w/7dsg but chicken out.

 

not to pour cold water, i have not heard of anyone i know who drove a 7 dry box that do not break down.

 

Edited April 10, 2015 by Pioneer

[Eyke]

We are prepared to repair the transmission issues if they occur, and if they are truly problematic, we'll just sell the damn car. There's nothing here about saving humanity. It's just a car... either fix it and keep it, or sell it.

 

how about saving yourself and your passengers?

 

when ur car breakdowns on the road, esp. tunnel/expressways,

is damn dangerous and life-threatening lor...

if can survive and sell then great, worst case: won't even have to trouble

yourself to sell...

[Detach8]

There's no point being a keyboard warrior (incl. myself)

We shall see when time comes

 

I have 3 friends who drive the VW with DSG. 2 Roc, one Passat. Is the Passat 1.8 using 7DSG? I'm not sure, but all three did not have their transmissions break down. One of the Roc is sold, cos she upgraded. The other two still driving, neither of them had a transmission breakdown. This is into years of ownership. I don't know where you guys are getting statistics from but what I can see here is neither of you own the car, and is talking bad about the car. Tells me a lot.

Edited April 10, 2015 by Detach8

[Eyke]

what I can see here is neither of you own the car, and is talking bad about the car. Tells me a lot.

 

Class 95 much?

 

good luck!

[Detach8]

 

Class 95 much?

 

good luck!

 

I like my muttons with curry on a prata.

[Pioneer]

It's 90.5FM la.

 

Don't get confused.

 

 

Class 95 much?

 

good luck!

 

[Pioneer]

Based on the link below:

http://www.straitstimes.com/news/singapore/transport/story/volkswagen-tops-list-complaints-about-new-cars-20140531

 

Not only VW top complains and 7/12 complains are for on gearbox.

 

Your argument again fall under the "If you don't have, you cannot judge" which means that argument doesn't hold.

 

There's no point being a keyboard warrior (incl. myself)

We shall see when time comes

 

I have 3 friends who drive the VW with DSG. 2 Roc, one Passat. Is the Passat 1.8 using 7DSG? I'm not sure, but all three did not have their transmissions break down. One of the Roc is sold, cos she upgraded. The other two still driving, neither of them had a transmission breakdown. This is into years of ownership. I don't know where you guys are getting statistics from but what I can see here is neither of you own the car, and is talking bad about the car. Tells me a lot.

 

[Eyke]

It's 90.5FM la.

 

Don't get confused.

 

alamak, sibeh failz

 

Edited April 10, 2015 by Eyke

[Hamburger]

 

alamak, sibeh failz

 

worry not, you not alone.

 

i also confused with class or gold 90.5 or something.....wait, i am still confused

[Watwheels]

There's no point being a keyboard warrior (incl. myself)

We shall see when time comes

 

I have 3 friends who drive the VW with DSG. 2 Roc, one Passat. Is the Passat 1.8 using 7DSG? I'm not sure, but all three did not have their transmissions break down. One of the Roc is sold, cos she upgraded. The other two still driving, neither of them had a transmission breakdown. This is into years of ownership. I don't know where you guys are getting statistics from but what I can see here is neither of you own the car, and is talking bad about the car. Tells me a lot.

 

Check with Case lor. See how many genuine vw owners go there and comprain lor.

 

This was in 2014 Jun and it made it to the Straits Times. I doubt Straits Times own any vw but hey they got their statistics from CASE should be reliable.

 

Maybe owners being interviewed are fictitious characters. But dan vw didn't come out and deny any of this. This tells me a lot more.

 

http://news.asiaone.com/news/ride/volkswagen-tops-list-complaints-about-new-cars?page=0%2C0

 

SINGAPORE - Volkswagen is the German term for "people's car" - but in Singapore, the brand is getting some people in a twist.

The Consumers Association of Singapore (Case) said it tops the list for complaints about new cars here, with one in three such gripes aimed at the manufacturer.

Twelve out of 36 complaints between 2012 and last month have been about Volkswagen. Most were related to faulty transmissions.

Case executive director Seah Seng Choon said the association has written to Volkswagen Singapore "expressing our concern in view of the increasing number of complaints about defective parts".

Mr Seah noted that VW complaints have crept up from one in 2012 to eight last year and three in the first four months of this year, with the defects usually appearing less than a year after delivery. "Some consumers even reported defects within a week," he said.

Volkswagen Singapore spokesman Colin Yong said seven out of the 12 complaints had to do with the cars' dual-clutch transmission, called DSG.

"These DSG-related issues were solved by our recall last year and there have been no repeat complaints," he said. "There may have been some customers who experienced issues between the announcement of the recall and the time their cars were actually recalled."

Mr Yong acknowledged that the company has faced "challenges... in after-sales and customer care, especially from 2010 to the beginning of 2013".

"Customers did not get responses to their complaints as quickly or completely as they deserved to," he admitted, but added that the firm "managed to turn this situation around last year".

Businessman Khoo Jun Hong, 37, bought a VW Jetta in 2012. It soon began vibrating violently whenever it moved off from standstill. "It was so bad that the dashboard shook," he said.

He said it took "four to five" visits to the workshop and more than eight weeks for VW to fix the flaw, which was traced to a faulty gearbox.

 

 

But now the car is "not responsive" and he admitted: "I regret buying this car."

Housewife Tan Ai Peng, 39, suffered similar woes. Her VW Touran, bought in late 2011, had a window that creaked loudly whenever it was wound down. "It took them 11/2 years to fix," she said.

Then, one day. her husband was driving it when it stalled "in the middle of a cross junction". It was repaired, but two months later it stalled again.

"It was rush hour, my kids were with me and the vehicles behind were sounding their horns," she recalled. The car was again towed to the workshop.

"They tell me it is fixed, but I still worry if it's safe to drive," Madam Tan said. "That's why I've asked Case to handle this."

Mr Seah said that if problems persist, "consumers can request a refund or a reduction in price under the Lemon Law".

"If they are unable to resolve the dispute with the business amicably, they can either approach Case or file a claim at the Small Claims Tribunals," he added.

VW's German rival BMW drew the second biggest number of new-car complaints with eight, about engine stalling, engine leaking and rattling noises.

Mr Seah noted that new-car complaints are rare, making up around 10 per cent of all car complaints and less than 5 per cent of the total number of complaints Case receives.

Most overall complaints that Case received in 2012 and 2013 were about cars, fuelled largely by the surge in used-car sales on the back of high new-car prices.

Case has not received any complaints about new Toyotas, despite the brand having been hit by recalls in the past two years.

Between 2012 and April this year, BMW and Mercedes-Benz were the biggest sellers here, with 9,924 and 9,758 cars sold respectively. Toyota and VW followed with 9,124 and 7,140.

 

Edited April 10, 2015 by Watwheels

[Eyke]

Check with Case lor.

 

CASE is no VW owner, so no point checking.

 

Pple already got a significant sample size of ~3 friends/family w/ VW that work fine wor

 

Case closed, let's move on

[Watwheels]

I think a lot more owners suffer in silence coz if they voice out ppl or friends around them might mock or laugh at their predicament. So they might lie or not even mention their cars are facing gb problems. I believe the news is just the tip of the iceberg. And some reason might be due to face value. Buying a 120K or so worth of headache and inconvenience, who in the right mind will want to even mention it? If finances allows any owner would want to get rid of it and "upgrade". Definitely sounds a lot more cool.

Edited April 10, 2015 by Watwheels

[L_club23]

 

CASE is no VW owner, so no point checking.

 

Pple already got a significant sample size of ~3 friends/family w/ VW that work fine wor

 

Case closed, let's move on

 

3 is a prime number, therefore it must be definitive!

[Lala81]

I have 4 friends on DQ200.

Haha i will wait and see.

 

I also didn't dare to buy the passat lol...

[Fuelsaver]

There's no point being a keyboard warrior (incl. myself)

We shall see when time comes

 

I have 3 friends who drive the VW with DSG. 2 Roc, one Passat. Is the Passat 1.8 using 7DSG? I'm not sure, but all three did not have their transmissions break down. One of the Roc is sold, cos she upgraded. The other two still driving, neither of them had a transmission breakdown. This is into years of ownership. I don't know where you guys are getting statistics from but what I can see here is neither of you own the car, and is talking bad about the car. Tells me a lot.

hi bro, just to verify, how many years and what r the mileage?

 

i have a fren who owns a vw polo 1.4na, stalled twice in his 3+ yrs ownership w 7----km mileage. he also has changed front brake rotors some time back.

 

so my guess is probably vw brand, but use many less capable subcon for other car parts. i suppose it's common practice in industries where different components of a branded product r sub-ed out.

[Sabian]

Why you all so insensitive...tsk tsk.

 

My ex sch mate driving touran, he say no prob.

 

My housing agent hubby used to drive a roc bec of the gb died on him at a junction...

 

So have success stories and not so successful stories.

 

I also admit I dare not buy 1.4L 7 spd gb VW.

[Detach8]

hi bro, just to verify, how many years and what r the mileage?

 

i have a fren who owns a vw polo 1.4na, stalled twice in his 3+ yrs ownership w 7----km mileage. he also has changed front brake rotors some time back.

 

so my guess is probably vw brand, but use many less capable subcon for other car parts. i suppose it's common practice in industries where different components of a branded product r sub-ed out.

 

Roc is 2 years, ~40K+

Passat is also 2 years, but mileage unknown -- should be higher cos he is running sales, probably 50-60K+

 

I am not sure if the 1.4NA is a 7DSG. What's the reason for stalling? Is it an engine or GB problem?

 

The Roc had an issue before, and was "stuck at gear", but turns out to be an accelerator pedal travel sensor problem, not a GB problem.

 

Brake rotors are wear and tear item. You go to Jap cars they drive 10 years also never change rotor. For conti cars with abrasive pads the correct way is to change 1 rotor every 2~3 pad replacements. This is true not only for VW, but for BMW, Audi, Merc, Volvo too.

Edited April 10, 2015 by Detach8