Nets Neutral Newbie March 7, 2012 Share March 7, 2012 Hello all, Was hoping anyone can advice on the email address for Mazda corporate HQ or contact. My dad's Mazda 2 under went routine servicing with the agent 3 days ago. While on the road, the car suddenly stalled and water gushed out from under bonnet. After the car cooled, we have noticed that the cooler cap is missing. The car was unable to start thereafter, and had been towed back to the agent. We were quoted 5k for a complete engine overhaul. Obviously, we we highlighted that servicing had just been done hence how could the car gotten into such a state out of sudden. Unfortunately, the agent is unable to give a good explanation and shrug off as wear and tear :( Anyone has such experience and what actions been taken? It is really unfair that the responsibility is thrown back to us while we had diligently sent for servicing etc. If anyone has the email address for Madza public relation etc, do feel free to share too as I would like to write and share with them on my experience and the service (the lack of it actually) provided by it's agent. Thanks! ↡ Advertisement Link to post Share on other sites More sharing options...
XenonWhite 1st Gear March 7, 2012 Share March 7, 2012 Mazda just got a new Agent right?? who huh?? Link to post Share on other sites More sharing options...
0wnage 2nd Gear March 7, 2012 Share March 7, 2012 I think you should make it big by writing in to the ST forums. Only that will way Mazda take responsibility. Link to post Share on other sites More sharing options...
Cerealkiller 1st Gear March 7, 2012 Share March 7, 2012 UP FOR YOU, HOPE SOMEONE REPLIES !! drove a mazda before, basicaly problem free care very surprised they denied Link to post Share on other sites More sharing options...
Wyvern 1st Gear March 7, 2012 Share March 7, 2012 Mazda just got a new Agent right?? who huh?? Do you mean Eurokars...? I wonder if such cases can be filed with CASE...? Link to post Share on other sites More sharing options...
Alim 1st Gear March 7, 2012 Share March 7, 2012 In the first place, what was the "routine service" done on the car? When it happened, what was the timeline between the service and when this thing happened? You say cooler cap, are you referring to the radiator cap? Link to post Share on other sites More sharing options...
Acemundo Supercharged March 7, 2012 Share March 7, 2012 (edited) Hello all, Was hoping anyone can advice on the email address for Mazda corporate HQ or contact. My dad's Mazda 2 under went routine servicing with the agent 3 days ago. While on the road, the car suddenly stalled and water gushed out from under bonnet. After the car cooled, we have noticed that the cooler cap is missing. The car was unable to start thereafter, and had been towed back to the agent. We were quoted 5k for a complete engine overhaul. Obviously, we we highlighted that servicing had just been done hence how could the car gotten into such a state out of sudden. Unfortunately, the agent is unable to give a good explanation and shrug off as wear and tear :( Anyone has such experience and what actions been taken? It is really unfair that the responsibility is thrown back to us while we had diligently sent for servicing etc. If anyone has the email address for Madza public relation etc, do feel free to share too as I would like to write and share with them on my experience and the service (the lack of it actually) provided by it's agent. Thanks! no use la.... i got same experience before. car stalled in my house car park within 1 hour of servicing. although my car was not mazda complain to them how come they never check or they leak out some fluids.....they also deny all wrongdoing no courtesy car for me also....and it happen over weekend i have no car to use for sat, sun and monday. Edited March 7, 2012 by Acemundo Link to post Share on other sites More sharing options...
XenonWhite 1st Gear March 7, 2012 Share March 7, 2012 Do you mean Eurokars...? I wonder if such cases can be filed with CASE...? I'm not too sure yea.. But how come 3 days later then radiator cap goes missing?? should have happen when driving back home unless home is also the car agent's premises??? Link to post Share on other sites More sharing options...
Wyvern 1st Gear March 7, 2012 Share March 7, 2012 I'm not too sure yea.. But how come 3 days later then radiator cap goes missing?? should have happen when driving back home unless home is also the car agent's premises??? I was wondering if the radiator cap missing was due to the pressure build up in the radiator itself and during the course of vehicle movenment, the cap drop and lost along the way till the car stalled. Link to post Share on other sites More sharing options...
Count-Bracula Twincharged March 7, 2012 Share March 7, 2012 Do you mean Eurokars...? I wonder if such cases can be filed with CASE...? CASE? Have to sign up as member first. and they damn hopeless one lah. Write in forum. Link to post Share on other sites More sharing options...
Count-Bracula Twincharged March 7, 2012 Share March 7, 2012 I was wondering if the radiator cap missing was due to the pressure build up in the radiator itself and during the course of vehicle movenment, the cap drop and lost along the way till the car stalled. never tighten properly, drive a few days and came loose. Link to post Share on other sites More sharing options...
Airwaver 4th Gear March 7, 2012 Share March 7, 2012 Confirm must overhaul? I encountered before, the car keep on stalling when hot (didn't check the water temp gauge), towed to the WS and found out the radiator leaked, replaced the radiator and car ok liao. Maybe you can seek a second opinion. Link to post Share on other sites More sharing options...
Detach8 5th Gear March 7, 2012 Share March 7, 2012 Unless you are able to prove that the radiator cap was not properly replaced during servicing, I think quite difficult. Link to post Share on other sites More sharing options...
Alim 1st Gear March 7, 2012 Share March 7, 2012 I was wondering if the radiator cap missing was due to the pressure build up in the radiator itself and during the course of vehicle movenment, the cap drop and lost along the way till the car stalled. Regardless if radiator cap missing, coolant leak, thermostat, water pump not working etc. the temperature would have shot up and as a driver, you would have noticed. Visibly you can see and smell the smoke coming out, hot air coming out of the aircon vent. In such situation, have to stop driving immediately to avoid damage to the engine. Link to post Share on other sites More sharing options...
XenonWhite 1st Gear March 7, 2012 Share March 7, 2012 i thought the Mazda have temp gauge?? Usually the ECU would have alert the driver on the dash already right and stop the engine.. Link to post Share on other sites More sharing options...
Alim 1st Gear March 7, 2012 Share March 7, 2012 (edited) i thought the Mazda have temp gauge?? Usually the ECU would have alert the driver on the dash already right and stop the engine.. To drive until stall, it is obvious driver did not notice his temp gauge and what has happened to the car. That brings me to the next question...how to claim from the agent? Edited March 7, 2012 by Alim Link to post Share on other sites More sharing options...
Nhrisuzu 1st Gear March 7, 2012 Share March 7, 2012 i thought the Mazda have temp gauge?? Usually the ECU would have alert the driver on the dash already right and stop the engine.. iirc.. the Mazda 2 DE doesn't have temp gauge.. it is only the Blue/Red indicator like those we see on the Jazz/Fit GD.. Link to post Share on other sites More sharing options...
KaKiLang 4th Gear March 7, 2012 Share March 7, 2012 Drove around for three days? Without the cap, once you drove out of workshop within few km water will be spilling out. ↡ Advertisement Link to post Share on other sites More sharing options...
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