Advise needed! Mazda agent deny responsibility for damage

[Mnphosis]

yes,

 

 

 

u got a case to sue.

 

 

 

check your pm. I had a similar case and I did not lose.

[Budacco]

agent oso chu pattern??~

[XenonWhite]

iirc.. the Mazda 2 DE doesn't have temp gauge.. it is only the Blue/Red indicator like those we see on the Jazz/Fit GD..

 

er.. so even the red indicator dun light up??

[Zapp]

Wow! 5K.....dam expensive!!!!

[Nets]

Do you mean Eurokars...? I wonder if such cases can be filed with CASE...?

 

Hi,

Checked with CASE wor and they said difficult for them to represent :angry:

[Passion]

Case wouldn't do a s--t. Save that money and go for a lawyer. From my point of view. This is how you can present your case.

 

1) ask them to prove that they did tighten the cap rather than you prove they didn't.

 

2) if they insist they did, ask them under what circumstances will this happen?

 

3)if they say you open up the cap yourself, then tell them you want to sue them. Before you come to this extend, make sure no foul play at your end. Like you or your whoever pop the bonnet and forget abt it and someone pluck you.

 

4) likely after this they will take out their recording in workshop to prove otherwise.

 

From here, discuss with the lawyer what is the next step.

[PSP415]

U wld hv signed a discharge form when collecting yr ride after e service where u confirm all done satisfactorily blah blah.....whilst its a standard practice, it holds some water when it comes to actual legal proceedings.

 

Personally, e 2 things that worked against yr favour -

 

1. Only on 3rd day the car stalled and missing radiator cap noticed. Was e car used throughout the 3 days since it left w workshop? And as one bro pointed out, a missing cap wld hv caused e car to start acting up, even aircon wld hv started blowing warm air.

 

2. Radiator cap missing cld be due to a few factors and e onus to prove that e agent was negligent still rests on you becos it is returned to you after service satisfactorily....whether u checked is not their responsibility.

 

Under e circumstances, most if not all agents will deny responsibility. Even if they "open" their service records, they wld b able to produce their service checklist where radiator is "ticked" to show it has been topped up etc. There is hardly any WS tat provide a box where "radiator cap tighten" is provided.

 

Suggest u seek 2nd opinion on whether e car needs e 5k repair bill....the problem may/may not be that serious or cost that much.

 

Consider e legal course of action only IF u are prepared to pay....cos it may be more than e 5k and u may not win. Understandably e "injustice" is hard to swallow but a radiator cap is an item that can go missing by anyone at anytime.....not saying u did it on purpose but they can and likely will say that e car left e WS with radiator cap intact and they hv no knowledge why it was missing or when it became missing.

 

Just my tots....a bro pm-ed u that he won in a similar case....u may wan to consider yr options with his inputs (I am unaware of what his case is and how he won).

 

Safe ride

 

 

Cheers

Edited March 8, 2012 by PSP415

[Blackyv]

Hi,

Checked with CASE wor and they said difficult for them to represent :angry:

 

you mean case didn't give you advice like, you should check it before collecting the car, blablabla...? Damn, they collect money and didn't even tell you that piece of advice?

[macrosszero]

Go to an outside WS and see if the 5k bill is still 5k.

 

If after filling the coolant back up, the car drives fine, you're lucky.

 

If it needs some minor parts change, take it as a lesson learnt and move on.

 

Too much time had elapsed between you taking the car and the overheating that its hard to pin the agent for it.

 

Worse comes to worst, buy a halfcut engine from Japan, apply to LTA to have an engine change, will not cost as much as 5k.

[Beachboy7718]

Regardless if radiator cap missing, coolant leak, thermostat, water pump not working etc. the temperature would have shot up and as a driver, you would have noticed. Visibly you can see and smell the smoke coming out, hot air coming out of the aircon vent.

 

In such situation, have to stop driving immediately to avoid damage to the engine.

 

Agree. As a driver, you need basic knowledge about cars. It happened to me once before on previous accord. My water temp guage was abnormal high while driving. Immediately I check the radiator system and learnt that my cap was no there and coolant flowed out. Replaced with cap and refilled coolant. Problem solved.

 

[Unfair]

Drive to showroom and put banner with the words 'lemon' on your car.

 

If possible put a writeup for those who want to know more.

 

But i doubt you can do much damage to their already poor sales.

[Good-Carbuyer]

Hello all,

Was hoping anyone can advice on the email address for Mazda corporate HQ or contact.

My dad's Mazda 2 under went routine servicing with the agent 3 days ago. While on the road, the car suddenly stalled and water gushed out from under bonnet. After the car cooled, we have noticed that the cooler cap is missing.

 

The car was unable to start thereafter, and had been towed back to the agent. We were quoted 5k for a complete engine overhaul. Obviously, we we highlighted that servicing had just been done hence how could the car gotten into such a state out of sudden. Unfortunately, the agent is unable to give a good explanation and shrug off as wear and tear :(

 

Anyone has such experience and what actions been taken? It is really unfair that the responsibility is thrown back to us while we had diligently sent for servicing etc.

 

If anyone has the email address for Madza public relation etc, do feel free to share too as I would like to write and share with them on my experience and the service (the lack of it actually) provided by it's agent.

 

Thanks!

No mention how old the car, or mileage travelled, or still under warranty

What I read, there is a change of Mazda AD at the moment. So if you had bought from the out-going AD, good luck

No mention od other observations besides the missing radiator cap

Unlikely that be the only reason for car to stalled suddenly, and can not start thereafter

Some AD do quote for ceremonial servicing, minimal servicing, comprehensive servicing

So there can be inadequate maintenance servicing done due to car-Owner's instruction

As car-Owner, we also need to practice due diligence for our car maintenance

 

 

 

it is within warranty period/mileageyou may report to the manufacturer, post on the ST forum. Send car to other workshop for repair. I believe some AD workshop only got expertise to replace oil filter and replenish engine oil.

[Nets]

Thanks for all the advice.

 

We will get an independent mechnanic to look into it; certainly - we agreed 5k is very expensive!

And unfortunately, it is also true that we bought from the outgoing AD hence the challenges.

 

On my perspective - we had taken due diligence and there was no warning signs before the car decided to stall etc... but it disappointing to have the AD shrug off as wear and tear (lack of luck if I translated that term) when the servicing was done less than a week.

 

Will see what the AD says after the assessment and share.

 

 

[KaKiLang]

Hi,

Checked with CASE wor and they said difficult for them to represent :angry:

 

CASE? toothless tiger.

 

I believe any servicing package wif ad would have a certain amount of points checks, coolant and brakes are the major, thus any faulty parts related should be included as they should replaced it or least inform owner, if the cap is faulty, they are the expert. You should have a case.

Edited March 8, 2012 by KaKiLang

[Kb27]

I think all cars have some form of warning signs:

 

1. Engine overheating

2. No oil pressure

3. No battery charging

4. ABS

5. Low or no fuel

 

If owner choose not to pay heed to it, then you can't blame the workshop.

 

You are the owner of the car, not the AD, not the workshop.

 

If Mazda 2 does not have overheat warning or is defective, then that's something you can go on.

 

If your wheel fall off 3 days after leaving the workshop, can you prove that workshop is negligent ?

It's difficult.

[Pepe]

I also got a bad experience with AD.

 

Send car in to replace ECU. After collected car, noticed aircon not cold. Drive back immediately, they deny that touch the aircon. In the end, offered to top-up gas for me. But it didn't help and this started a 2-year aircon nightmare for me, spending almost $2K in the process.

 

True, it may be wear and tear, but the fact that my aircon was working fine and it up-lorry IMMEDIATELY after leaving their workshop is hard to swallow.

 

In the end suck thumb, and I have never gone back for any repairs or servicing since.

 

But the problem in Singapore is... boycott? Very soon you will realize that the other companies more or less the same. Similar to other product or services. LL have to go back to them sooner or later.

 

[Good-Carbuyer]

Thanks for all the advice.

 

We will get an independent mechnanic to look into it; certainly - we agreed 5k is very expensive!

And unfortunately, it is also true that we bought from the outgoing AD hence the challenges.

 

On my perspective - we had taken due diligence and there was no warning signs before the car decided to stall etc... but it disappointing to have the AD shrug off as wear and tear (lack of luck if I translated that term) when the servicing was done less than a week.

 

Will see what the AD says after the assessment and share.

So sorry, no mention where did the water gushed out from. I believe you would not get proper repair from an out-going AD (no warranty/assurance from them). Just send car to other workshop if your want it repaired properly.

Once we received and drove the car out of their premises, it is difficult to prove they did not do a good servicing job. Of course the need for an engine overhaul is testing their own luck with you. If the car could not start while collecting it. It would had been entirely different.

[Good-Carbuyer]

Drive to showroom and put banner with the words 'lemon' on your car.

 

If possible put a writeup for those who want to know more.

 

But i doubt you can do much damage to their already poor sales.

The out-going AD showroom may be already closed when you arrive