Grab/Ryde issues and charges

[Kb27]

Where exactly is the rider exact pick up location? Inside HDB block instead of bus stop? If it is inside HDB block just drove in pick him up. No need charge extra. No need so kay kao.

 

 

Pickup location was a bus stop at Harbourfront.

[13177]

Pickup location was a bus stop at Harbourfront.

Stopping at bus stop risk in getting summon.

[Kb27]

Can select bus stop as pick up point? Grab should not allow that, that is the stupidest location for pick up or drop off. I hate it when people do that.

 

[Yewheng]

Feedback to grab.. So that rider will not be able to select that pick up location.

[Ravinged]

Actually I am wondering, is there business for Grab after midnight? Sometimes I see alot of cars on my screen if I happened to hang out late.

 

I have never driven past 10pm since I always send my friend's car back to her and she needed to send her kid to school early in the morning.

[Watwheels]

 

Lemme guess the fellow must have waited at least 45min for his bus but still no show. Late liao, panic, so book grab. Upon booking grab the bus appears. Cancel booking.

 

Looking at the timing must be working at dsta. Going to be late for work.

Edited May 8, 2018 by Watwheels

[RH1667]

You missed uber as a driver or rider le?

Rider.

I find grab more ex

[13177]

Rider.

I find grab more ex

[Fcw75]

Grab has simply no reason to give promo already lor.

 

What is Ryde to them?

[Nothingtodo]

Got Uber times, complain & grouch about Uber. Uber gone liao, turn to complain & grouch about Grab. Bunch of whiners deserves no promo code.

[Ravinged]

Grab has simply no reason to give promo already lor.

 

What is Ryde to them?

 

I was trying to book RydeX as a rider, then compare to Grab as a rider, Grab is still cheaper. The difference for the same trip can be between $2-$5 for the same distance. Not sure of Ryde strategy so I can only say I don't know how Ryde is going to win over riders.

 

[Fcw75]

I was trying to book RydeX as a rider, then compare to Grab as a rider, Grab is still cheaper. The difference for the same trip can be between $2-$5 for the same distance. Not sure of Ryde strategy so I can only say I don't know how Ryde is going to win over riders.

 

It’s an uphill task for Ryde but hope they can do well. It’s a local company after all.

[Ravinged]

It’s an uphill task for Ryde but hope they can do well. It’s a local company after all.

 

Yea indeed. On the surface, Ryde's entry is timely such that with Uber out of the picture, fighting against one giant is always better than having to fight against two giants.

 

[13177]

I was trying to book RydeX as a rider, then compare to Grab as a rider, Grab is still cheaper. The difference for the same trip can be between $2-$5 for the same distance. Not sure of Ryde strategy so I can only say I don't know how Ryde is going to win over riders.

 

Though Ryde has said something that their fare would be cheaper than grab? Anyway, other than Ryde, think there are some other private hire company, did anyone try out their service?

[Yewheng]

I was trying to book RydeX as a rider, then compare to Grab as a rider, Grab is still cheaper. The difference for the same trip can be between $2-$5 for the same distance. Not sure of Ryde strategy so I can only say I don't know how Ryde is going to win over riders.

 

Actually Ryde strategy is very clever. Ryde do not want overwhelmed of cheapo riders. They want quality Ryders, that they don't mind pay extra for good service, fast and Hassle free ride. There are many actually don't mind pay a little extra as long as it does not make them pissed off, it does not make them inconvenient, it does not make them wait too long.

 

In long run this is a more sustainable strategy then just keep going cheap fare.

 

Grab of coz need to cut down on promo and incentives to stay sustainable. However grab still lose out in terms of easy of use for app booking. Imagine rider make a booking, sometimes wait for 1 minuee still searching for drivers. There is no option for them to cancel while searching for driver. Then sometimes when got driver accepted the ride. They are surprised to see the booking is cancelled by the driver and ask them to rebook again or call CSO for assistance. So this is a big inconvenience for riders. Those willing to pay more will find this grab app is crap and will not book grab again. So grab will lose good riders and keep get cheapo riders.

 

Like that how to be sustainable in long run.. So grab really need to improve on the app, so as to make it of less hassle for riders. Like booking cancelled by driver with reason like accept job in error or can't reach in time. Grab should automatically look for another driver instead of just informing rider booking has been cancelled by driver and ask them to rebook again. Right?

[13177]

Indeed i find grab quite crap if compared with uber back then. Most of the time i am using uber, seldom use grab. And now uber is gone, i have not been taking any PHV for a long time liao. Except if i want to take grabhitch.

[Vratenza]

Sounds like Ryde is trying to fill in Uber's former  positioning without the billions in cash to burn. Good luck!

 

Actually Ryde strategy is very clever. Ryde do not want overwhelmed of cheapo riders. They want quality Ryders, that they don't mind pay extra for good service, fast and Hassle free ride. There are many actually don't mind pay a little extra as long as it does not make them pissed off, it does not make them inconvenient, it does not make them wait too long.

In long run this is a more sustainable strategy then just keep going cheap fare.

Grab of coz need to cut down on promo and incentives to stay sustainable. However grab still lose out in terms of easy of use for app booking. Imagine rider make a booking, sometimes wait for 1 minuee still searching for drivers. There is no option for them to cancel while searching for driver. Then sometimes when got driver accepted the ride. They are surprised to see the booking is cancelled by the driver and ask them to rebook again or call CSO for assistance. So this is a big inconvenience for riders. Those willing to pay more will find this grab app is crap and will not book grab again. So grab will lose good riders and keep get cheapo riders.

Like that how to be sustainable in long run.. So grab really need to improve on the app, so as to make it of less hassle for riders. Like booking cancelled by driver with reason like accept job in error or can't reach in time. Grab should automatically look for another driver instead of just informing rider booking has been cancelled by driver and ask them to rebook again. Right?

 

[Jman888]

Actually Ryde strategy is very clever. Ryde do not want overwhelmed of cheapo riders. They want quality Ryders, that they don't mind pay extra for good service, fast and Hassle free ride. There are many actually don't mind pay a little extra as long as it does not make them pissed off, it does not make them inconvenient, it does not make them wait too long.

 

In long run this is a more sustainable strategy then just keep going cheap fare.

 

Grab of coz need to cut down on promo and incentives to stay sustainable. However grab still lose out in terms of easy of use for app booking. Imagine rider make a booking, sometimes wait for 1 minuee still searching for drivers. There is no option for them to cancel while searching for driver. Then sometimes when got driver accepted the ride. They are surprised to see the booking is cancelled by the driver and ask them to rebook again or call CSO for assistance. So this is a big inconvenience for riders. Those willing to pay more will find this grab app is crap and will not book grab again. So grab will lose good riders and keep get cheapo riders.

 

Like that how to be sustainable in long run.. So grab really need to improve on the app, so as to make it of less hassle for riders. Like booking cancelled by driver with reason like accept job in error or can't reach in time. Grab should automatically look for another driver instead of just informing rider booking has been cancelled by driver and ask them to rebook again. Right?

 

yes the highlighted in red is very irritating, why can't user cancel while the system is searching for driver?