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Found 7 results

  1. Need to seek fellow MCFers view on this. I read that Starhub will be terminating the cable TV and migrate to fibre TV in a few years time and in order for fibreTV to work, the TV set and supporting hardwares had to be connected to the termination point (OpenNet) via cables. If my termination point is located at the main door area, does it mean I have to engage technician to relocate the termination point to my living room with drilling thru walls and ugly trunking ? Is it possible for FibreTV to work via WIFI ?
  2. anyone facing fees problems when your broadband internet contract reaches maturity? eg, I had to pay a termination fee to SH when my contract matured ... but they waived it after they called me. what about the subscription fee following the maturity of your contract ? eg, special fee of $40 (after 60% discount) but last day is 31 Mar ... then when you bill come for Apr, you find out they started billing you for the full rate of $100/mth. I am still waiting for my SH bill to see because I did lapse a few days after the maturity as I was waiting for the landline to be ported.
  3. If I were her, I would just terminate the plan. What can they do? Send me lawyer letters for the termination fee? If I ignore those letters, what can M1 do? I doubt they would escalate the matter by going to court for a paltry termination fee. This is a clear-cut case of a buyer not receiving the services he paid for from a seller. The buyer is justified to terminate the contract. Poor coverage but telco won't waive termination fee I AM an M1 mobile user and have been experiencing 'no service' or 'network lost' due to the weak network coverage both at home and in the office, which is in the west of the island. It is common for me not to be able to send SMSes, make or receive calls and have no Internet connection. At times, I cannot even find the M1 service under the 'carrier' option of my mobile phone. It has been more than nine months since I gave feedback to M1 on the weak coverage. I have written to and called M1 countless times. In September last year, M1 advised me to download an application to test the connection speed. I gave them the results but no action was taken. In December, M1 sent two engineers to my office to check on the signal strength. I was told that I would receive the results in a few days but I did not hear from anyone. In March this year, I called M1 and was told there was an enhancement plan in place. It would, however, take some time as they needed to get the necessary approval and so on. When asked how long it would take, M1 was unable to commit and only said they would update me. I called them again last month and was told that there was no enhancement plan at all. I decided to terminate my mobile line, and requested waiver of the penalty fee due to early termination of my contract. However, while M1 acknowledged that the coverage around my home and office area is weak, and that they cannot do anything about it, they are not prepared to grant me the waiver because of their business guidelines. Agnes Neo (Ms)
  4. extract from another site...I am also very puzzled with this method of squeezing $$ to generate revenue...read on My Point Termination fee not stated I WAS recently told by M1 that even though I had completed my 24-month home broadband contract, I would still need to pay a termination fee if I wanted to end the service. Why was the termination fee not made clear in the contract or on M1's website? Can the telco or the Infocomm Development Authority explain why there is a need for such a fee? Goh Hock Chai http://www.straitstimes.com/premium/...point-20131107 The Straits Times, Published on Nov 09, 2013 My Point Termination fee listed in form WE THANK Mr Goh Hock Chai ("Termination fee not stated"; Thursday) for his feedback on our fibre service, and have contacted him to address his concerns. The termination charge is listed in the application form for fibre services, which is signed by our customers. Chua Hian Hou Assistant General Manager Corporate Communications M1
  5. ..SPP protests termination of Potong Pasir town council staff By Jeanette Tan | SingaporeScene
  6. Dear forumers, here is my situation.. I've been a loyal pacnet subscriber for close to 10 years and have been renewing my contract with them but somehow each time when i was looking at for hot promotions, they always seem to have lousiest ones, despite that thinking it is inconvenient to switch ISP, i decided to stay with them. However, i've decided to make a switch to another ISP after looking at so much better promotions and deals offered by their competitors. I called them up to terminate and to my horror i have to pay a termination fee of $42.75 even when i am not longer under any contract and to make it worse, they need a notice period of 1 month (wah lao, they think tender resignation ah, so inefficient!). And so i call up the other ISP to check whether it is a industry norm that they need such a long time to process and whether is there any termination fees outside contract period. When i talked to the other customer service officers they all were puzzled when i asked if there's any termination fees outside contract period and it definitely isn't a norm! Also they only need 7 working days to process termination. So feeling pissed, i decided to send pacnet an email to their "we care" customer services asking nicely for them to expedite my process and also see if they can do anything about the termination fees. After 1 day which is today, they replied to me saying they know that i've been a subscriber since blah blah blah, they have forwarded my request to the relevant department and will be able to shorten the process to 1 week (which i am rather please) but however they are unable to waive the termination fees as they will need to release my DEL number and if they do not release, i will not be able to use to subscribe to other ISP for ADSL using this phone line. <--- I felt they were threatening me that if i don't pay, then i won't be able to get my new connection. So in reply i told them that if they can't waive off the fees, they can actually keep the DEL number if they want because i don't need it for my next internet connection as i have more than 1 line at home and to end it, i told them i may be writing to the media or CASE to seek advice regarding such issues Signed off Disappointed Consumer
  7. Just sold my car, how to terminate hdb season parking? HDB phone help sat never work already...no online e-services to terminate?
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