Discrepancies in used car odometer with AD record

[Soya]

3 hours ago, Kopites said:

Math or comprehension?

Maybe German. Same same no understand 

 

[DOBIEMKZ]

1 hour ago, Phang said:

@Watwheels 

it is very confusing to use adjectives instead of numbers in a discussion about quantifiable discrepancy 

Your statement is very inky leh!👍😁😁

[DOBIEMKZ]

2 hours ago, Jamesc said:

Take the bullet hole one lah.

Its really under 3 years old and 10k.

The driver died so no one to drive it.

I'm worried about bullets in the engine and transmission.😁

[Jamesc]

11 minutes ago, DOBIEMKZ said:

I'm worried about bullets in the engine and transmission.😁

Its ok lah. Nothing can kill a Hilux.

 

 

[Mkl22]

[Rickster]

On 6/18/2021 at 4:34 PM, Mehaha said:

My thanks to all your responses to my posts.

Let's be clear, I have not accused anyone of adjusting the Odo mileage.   Events in chronological order is …. 

14 Mar. I view car.  Noted the mileage was almost 10k.  Yes, it was <3 yr old car.  Agreed on conditions to deal being good confirmation from Authorized Dealer (AD) that the car is as per claimed still under warranty.  Dealer says inspection allowed only by AD, cos seller fears other technicians may “do somethings to car” that void the warranty.  I agreed and paid for the inspection by AD. 

23 Mar.  Seller sent to AD for inspection.  Report showed to me reflected that the mileage was 10k.  Dealer also also got a recorded phone recording of her conversation with AD saying that the said car is still under warranty. 

26 Mar.  I paid the balance and took delivery of car.  Didn’t immediately notice the discrepancy in Odo.  Driving it for almost a week and finally figured how to call out the mileage on the instrument cluster.   I then realized that it was exceptionally low.  But hey, since no fault indication and car running well.... so no urgency and I can always ask the Service Advisor (SA) when I send in my car for the next servicing. 

14 Jun.  I sent in my car to the AD for servicing.  When asked what’s my mileage, I brought the issue that I don’t understand why my number looking off.  Service Advisor noted that the Odo reading differs from what should be expected.  And his report flagged it as a discrepancy.  When asked further, the SA explained such situations often shows up when someone try to adjust the mileage.  Not that it is the only explanation for it, but often the case.  He further highlighted that such discrepancy could result in the warranty being void if I should need to make claim against the warranty during this period.  We also explored the possibility of it being a software issue or a faulty instrument cluster and the SA agreed on it is  possible though not usual. That eveing, I sent an email to dealer on their website the same evening.   

15 Jun.  Called the dealer’s office line.  Spoke to a Mr Tan.  Claimed he can’t remember and agreed that I send email on the issue. 

16 Jun.  Sent a chaser email.  Nothing.... 

17 Jun.  Called and spoke to Mr Tan again.  Claimed never receive any email and don’t know what’s wrong.  I reconfirmed email address and send another email while on line with him. 

  

So that’s all folks.  I am NOT accusing or suggesting that anyone has twitched the mileage on the Odo.  Maybe it was indeed a software issue or a faulty instrument cluster and the AD should look into it and rectify it.  But for them to do it, understandably, they would need to a good confirmation that the car has not been tempered with.  Perhaps something did happen to the car between 23 and 26 Mar that required attention and in the process, the Odo was messed up.  There are so many possible reasons.  But all I need is that AD respond to me.  Just ignoring me is just so WRONG!  I am providing a chance for them to respond before I take it to the next level, whatever that can/should be.  We often read how companies/businesses claim how they are accused and not having chance to be heard.  And here I have some people who just doesn’t want to engage to find a solution.  So, back to my question. What tactics/ methods can I employ to get a response from them before I decide on my next course of action. 

Sorry bro, I think the best course of action would be to sell your car if you are uncomfortable with no warranty.

From a legal standpoint, u have no case. Because you did not check the odometer (one of the most important things) upon taking delivery of a used car.

It's just like buying a bottle of coke from the supermarket and not check the cap seal.. once u bring it home and discover that the seal is actually broken on the next day, you cannot come back and accuse the supermarket of selling u an opened bottle of coke.

For your case, the dealer can also say that u might be the one that tamper with the odometer and try to blackmail the dealer. 

Edited June 21, 2021 by Rickster

[Watwheels]

3 hours ago, Phang said:

@Watwheels 

it is very confusing to use adjectives instead of numbers in a discussion about quantifiable discrepancy 

No lah. It is not confusing at all. What most ppl here wants to know is the mileage, a figure to make a comparison but that is not TS's objective here.

As for TS all he wants is for the dealer to respond to his question on the initial mileage of the car. So he asked us how to get the dealer to respond to his question. 

But the funny thing is ppl here wants him to give up the number to which he doesnt know. Hahaha...

 

[Invigorated]

actually i think most people just want the number because this wed and weekend can buy 4d.

seriously, TS should just take pictures of odo and invoice mileage and put here, NPNT and a picture tells a thousand words... especially when there are almost a thousand words here and we still see no picture.. 

 

[D3badge]

1 hour ago, Invigorated said:

actually i think most people just want the number because this wed and weekend can buy 4d.

seriously, TS should just take pictures of odo and invoice mileage and put here, NPNT and a picture tells a thousand words... especially when there are almost a thousand words here and we still see no picture.. 

 

like that if he intend to sell like advise by some forumers here than he got problem selling!!!! 😂😂😂

[DOBIEMKZ]

5 hours ago, Jamesc said:

Its ok lah. Nothing can kill a Hilux.

 

 

Tough vehicle indeed.

The header of the commercial at the end sums it up:

 

[Freeder]

I read and read TS narrative till now still cannot find the 重点.

No wonder that Mr. Tan run road....

Sometimes need to summarize cleanly and CECAed until so deeply..

[Ct3833]

17 minutes ago, Freeder said:

I read and read TS narrative till now still cannot find the 重点.

No wonder that Mr. Tan run road....

Sometimes need to summarize cleanly and CECAed until so deeply..

Like @Watwheels have mentioned,  TS asked you how to get a response from the dealer,  why you need him to summarize the story? Not i say one😅😅

[Mooose]

10 hours ago, DOBIEMKZ said:

Tough vehicle indeed.

The header of the commercial at the end sums it up:

 

haha you should watch back the old top gear with the hilux from the start .. going to the arctic north pole .. impressive (and of course a good laugh with the 3 clowns) 😂

[DOBIEMKZ]

11 hours ago, Mooose said:

haha you should watch back the old top gear with the hilux from the start .. going to the arctic north pole .. impressive (and of course a good laugh with the 3 clowns) 😂

I like those old Top Gear shows.

That Jeremy Clarkson..m😁😁

[Mooose]

13 hours ago, DOBIEMKZ said:

I like those old Top Gear shows.

That Jeremy Clarkson..m😁😁

and it continues in the grand tour .. and now also clarkson's farm 😂

[Datsun366]

On 6/18/2021 at 2:45 PM, DOBIEMKZ said:

Maybe more better peace of mind, buy pre-own cars from authorised dealers like Inchcape Pre-Own, Lexus Pre-Own etc, or those more virtuous car dealers.

Even AD workshop services may not be above board and do the brand justice.

For example Toyota is worldwide reliable but its sub con here may not be running a virtuous workshop and the sub con executives play the dont know, never get game as well.

Not that it even happened to me of course or that industry insiders also know and will help bury it as a favour.

Ask me if i will have anything to do with Toyota in Singapore, used or new.

😁

[DOBIEMKZ]

1 hour ago, Mooose said:

and it continues in the grand tour .. and now also clarkson's farm 😂

That Clarkson can be a snob sometimes.

[shrjun]

On 6/18/2021 at 4:34 PM, Mehaha said:

 

Let's be clear, I have not accused anyone of adjusting the Odo mileage.   Events in chronological order is …. 

14 Mar. I view car.  Noted the mileage was almost 10k.  Yes, it was <3 yr old car.  Agreed on conditions to deal being good confirmation from Authorized Dealer (AD) that the car is as per claimed still under warranty.  Dealer says inspection allowed only by AD, cos seller fears other technicians may “do somethings to car” that void the warranty.  I agreed and paid for the inspection by AD. 

23 Mar.  Seller sent to AD for inspection.  Report showed to me reflected that the mileage was 10k.  Dealer also also got a recorded phone recording of her conversation with AD saying that the said car is still under warranty. 

26 Mar.  I paid the balance and took delivery of car.  Didn’t immediately notice the discrepancy in Odo.  Driving it for almost a week and finally figured how to call out the mileage on the instrument cluster.   I then realized that it was exceptionally low.  But hey, since no fault indication and car running well.... so no urgency and I can always ask the Service Advisor (SA) when I send in my car for the next servicing. 

14 Jun.  I sent in my car to the AD for servicing.  When asked what’s my mileage, I brought the issue that I don’t understand why my number looking off.  Service Advisor noted that the Odo reading differs from what should be expected.  And his report flagged it as a discrepancy.  When asked further, the SA explained such situations often shows up when someone try to adjust the mileage.  Not that it is the only explanation for it, but often the case.  He further highlighted that such discrepancy could result in the warranty being void if I should need to make claim against the warranty during this period.  We also explored the possibility of it being a software issue or a faulty instrument cluster and the SA agreed on it is  possible though not usual. That eveing, I sent an email to dealer on their website the same evening.   

15 Jun.  Called the dealer’s office line.  Spoke to a Mr Tan.  Claimed he can’t remember and agreed that I send email on the issue. 

16 Jun.  Sent a chaser email.  Nothing.... 

17 Jun.  Called and spoke to Mr Tan again.  Claimed never receive any email and don’t know what’s wrong.  I reconfirmed email address and send another email while on line with him. 

  

I think that the  ' look '\ positioning  of the numbers in the cluster is abnormal . It's not the mileage itself which has changed from 23 Mar > 26 Mar.